Péter Gergely Pintér Email & Phone Number

Budapest

• Compose and construct intercompany IT service contracts, liaise with various IT teams for the technical content, define and document key performance indicators for the service level agreements. Arrange customer review and feedback for contract drafts. Prepare the service contract package for management approval and signature. • Based on a collaborative estimation of various resource needs of a service, develop a methodology for and prepare pricing for an IT service in alignment with the finance department.• Develop, manage and maintain the complete service catalog for evosoft IT, support the creation of the Siemens Advanta Development IT service catalog.• As process manager, design, develop and maintain the service management process for the whole evosoft organization. Support and advisory on Siemens Advanta Development IT Demand management process.• Service management support & consultancy based on ITIL 4 guidelines and principles.

- building up and managing a techonology management team of 9 growing up to 25 members of experts of various IT technology fields (network, virtualization, Windows/Linux system administration, backup, etc.) and application development;- drafting intercompany service contracts as internal service provider.- collaborating with fellow IT management members to continuously improve service management processes and increase ITIL compliance maturity.

- Managing a team of 8-20 people- Proactively developing the skills, competencies and knowledge of team members- Carrying out regular one to ones with all direct reports to discuss performance and to develop and implement career path plans- Conducting half yearly and annual appraisals with direct reports- Organizing weekly/bi-weekly team meetings with direct reports- Ensuring processes are embedded & adhered to consistently throughout the team- Running and analyzing reports- Handling customer escalations and complaints, carrying out corrective actions.- Cooperating and collaborating with Service Delivery Managers and client-side Service Managers.- Developing, achieving and monitoring Key Performance Indicators aligned to the Service Level Agreements- Developing a team environment that supports continuous improvements- Recruitment and employee retention

- SSC customer related projects for all the variety of SSC fields- Understanding the client’s, program’s complex business problems and requirements, preparing SSC intake/transition project plans, procedures and implementation schedules to address them- Scoping the work required and being accountable within the framework of the project management methodology for the development of the workable project plans and financial models- Selecting, developing and leading diverse teams of people, either on specific projects in the short or the long term or with regard to several projects on an ongoing basis, solves problems to the satisfaction of both the customer and the company- Being accountable for the relationship with clients regarding solutions, project expectations, execution, issues arising until any project is finalized and handed over to Operations for starting the BAU activities- Negotiating with clients on project parameters and ensuring contractual commitments, obligations and performance levels are met- Producing project reports for the company and the client on a weekly and monthly basis- Knowing, understanding and applying corporate standards (methods, tools and processes)- Working as a liaison between operational teams and PMO teams- Providing input for new opportunities if required- Developing and establishing documentation to ensure standardized, controlled service intake within the Service Centre- Defining and creating OLAs for all new services transitioned in, working them through final acceptance by all parties- Excellent communication with all parties regarding negotiating and delivering all transitional requirements and solutions

- Managing a team of 8-20 people- Proactively developing the skills, competencies and knowledge of team members- Carrying out regular one to ones with all direct reports to discuss performance and to develop and implement career path plans- Conducting half yearly and annual appraisals with direct reports- Organizing weekly/bi-weekly team meetings with direct reports- Ensuring processes are embedded & adhered to consistently throughout the team- Running and analyzing reports- Handling customer escalations and complaints, carrying out corrective actions.- Cooperating and collaborating with Service Delivery Managers and client-side Service Managers.- Developing, achieving and monitoring Key Performance Indicators aligned to the Service Level Agreements- Developing a team environment that supports continuous improvements- Recruitment and employee retention

Budapest

- Supporting, consulting and coaching Level 1 colleagues, - troubleshooting and analyzing incidents where first line fixes were not applicable, - Updating and developing technical knowledge base. - Supported technologies, applications and systems: Windows 7, Windows XP, Windows Server 2003 & 2008; Exchange 2007; MS Office, MS Outlook, Lotus Notes, etc.

- Liaising with customers and suppliers to include initial negotiation of system alarms and faults. - Participating in system planning, architecture engineering and the development of technical standards and interface applications. - Raising, processing and closing incidents accurately on the relevant tracking systems. - Scheduling acceptance testing of new element onto customer systems. - Producing system status information for management and customers. - Assuming full responsibility for server operations. - Taking actions and resolutions of system alarms and faults.

- Supporting, consulting and coaching Level 1 colleagues, - troubleshooting and analyzing incidents where first line fixes were not applicable, - Updating and developing technical knowledge base. - Supported technologies, applications and systems: Windows 7, Windows XP, Windows Server 2003 & 2008; Exchange 2007; MS Office, MS Outlook, Lotus Notes, etc.

- Responding to customer contacts (telephone, e-mail, self-service) - Providing first line fixes and troubleshooting.