Peter Provost Email & Phone Number

Seattle, Wa, Us

I managed a team of 3-5 team leaders and developed frameworks for proposing, prioritizing, planning, and executing technology projects to ensure optimal impact to corporate goals and strategy.• Developed and executed an annual planning process that created visibility and alignment on prioritized initiatives and enabled people and budget investments to be linked to OKRs.• Created a Portfolio Management process, enabling team to forecast work and investments up to one year into the future and allowing us to adjust quickly as priorities and strategy changed. • Implemented a Business Relationship Management role/practice introducing value management frameworks into the decision making, prioritization, and portfolio/project execution processes to ensure that all technology investments had a clear return on investment (ROI).• Provided support and governance for multiple cross-functional teams, accountable for the success of 25-40 business system implementations and process improvement initiatives annually.

I led a team of 20-25 employees and 2 vendors through the successful implementation of Salesforce CRM/CPQ in an organization of 1200 employees, developing best practice for technology delivery, process improvement, and vendor management.• Managed a cross-functional team that delivered 25-40% efficiency gains across the Lead to Cash business processes.• Created a centralized Business Operations team of six Architects and Process Managers that introduced Lean Six Sigma and Design Thinking into delivery practices to create scalable solutions that reduced waste, created data quality, and improved the employee experience.• Integrated Data Analyst and Business Intelligence teams into the delivery process, ensuring data quality and reducing the cycle times needed to update our data warehouse and reporting following technology improvement projects from months to time of delivery.• Incorporated Request for Proposal (RFP) and Vendor Management processes into the delivery practice to improve vendor engagement and outcomes across the portfolio of technology implementation projects.

I created a Business Process Management practice to provide visibility into the people, process, and technology used to run operations.• Implemented a process mapping tool and repository, consolidating and standardizing process documentation and reporting across the organization.• Led 15-20 interdepartmental improvement initiatives annually as the business lead and subject matter expert, focused on streamlining technology integrations and optimizing process.• Developed and delivered sustainable documentation and training practices for Sales and Support departments, creating standardized onboarding of new resources and retraining of existing employees.

Charleston, Sc, Us

Managed the Operations Management team through the Benefitfocus IPO, corporate culture shift, and reorganization. • Developed and executed a strategy for the incorporation of 25⁺ global resources into the organization.• Planned operations, positioning the company for a successful Open Enrollment for three consecutive years.• Defined reporting that introduced KPIs, emphasizing the success of our support processes and building customer confidence with newly added visibility.

Charleston, Sc, Us

Managed 3-5 partner, insurance carrier relationships and health through continued customer engagement, process improvement initiatives, and support team governance.• Ensured that support processes were in place to meet the guidelines of customer Statements of Work.• Planned and hosted external operations calls, customer onsite visits, and quarterly business reviews, providing supporting reports and documentation. • Triaged and managed global and Electronic Data Integration issues from notification through resolution.• Managed the customer change control process and maintained up-to-date requirements documentation.

Charleston, Sc, Us

• Monitored service center performance to remain in compliance with customer service level agreements.• Served as the internal and external escalation point for Midwest and National insurance carriers.

Charleston, Sc, Us

• Completed new customer implementations on Enrollment product. • Provided navigational and technical support for carrier, broker, and HR users, taking between 40- 60 calls daily.• Used requirements to conduct issue triage, engaging engineering resources as needed.

Charleston, Sc, Us

• Input data from new customer service agreements. • Provided navigational assistance for member users, taking between 60-70 calls daily.

1. Created accounts and tracked cargo for clients.2. Worked as a customer service representative to resolve any problems or client issues.

CLEMSONLiVE was a student run entertainment organization that developed, planned, and executed on campus events for the student body.1. Developed events and a PR plan for seven CLEMSONLiVE events.2. Coached other student-client organizations on event planning and effective PR for six events.3. Created and managed contracts with on campus organizations.4. Participated in the interview process of new directors.5. Trained new directors for both positions.

Bachelor Of Arts (Ba), Spanish And International Trade

Bachelor Of Arts (Ba), Spanish And International Trade