After working as a frontline Customer Support Champion for 12 months, since March 2024 I have taken on a Learning and Development role, delivering training to future Customer Service Champions. This role involves delivering specialist training courses of 1 to 3 weeks in duration to new hires, as well as to experienced persons who are being upskilled. The training is generally delivered in-person, but some programs are delivered on-line via Webex.Between training commitments, I am providing specialist support to frontline Customer Service operatives, giving me the opportunity to share more of my own experience and capabilities in this field.

Arisenco is an Australian management consultancy that specialises in the planning and delivery of strategic organisational change programs. As Head of Business Development, I am responsible for lead generation and closing sales across all areas of our business, including strategic change implementation, strategic portfolio management and digital transformation.A key part of my role is to provide contracted services to:Executive Masterclass - as Chief Customer Officer, I respond to initial enquiries and provide proposals to prospective customers of this specialist leadership development and executive coaching firmTo Lead? - as Business Development Manager, I am responsible for lead generation and follow-up, as well as closing business for executive coaching services for c-suite executives in leading Australian and international organisationsSI Systems - as Account Manager, I am responsible for developing new business and retaining existing customers of our managed backup, IAAS, hardware support and other IT services

The Head of Development plays a major role in realizing Ivanhoe Grammar School’s advancement goals through building strong relationships with key stakeholders that lead to increased financial support for the purposes of:• Building and maintaining excellent educational facilities• Providing greater flexibility and independence for the School through endowments• Developing a strong and loyal school community through philanthropic support.

Appointed to the role of Enterprise Account Executive, with a focus on new business development for CDS. Since May 2015, I have won new business in sectors such as finance, government, web hosting / IT managed services and HR services, as well as developing new business partners in both Sydney and Melbourne. Key achievements have included the establishment of a solid pipleline of new direct business for CDS, and the development and delivery of a new business partner training program.CDS (Computer Data Source) is a specialist provider of enterprise level data center system expertise, maintenance and support. We have a 20 year pedigree providing infrastructure and services on behalf of the world’s leading technology and service providers. We are the world’s largest provider of 3rd party EMC support. Privately owned and still operating under the guidance of co-founders Ron Wollner and Joe Massaro, who founded the company in 1990, CDS’s exceptional team of IT sales and support professionals helps corporations, Fortune 500 companies, governments and OEM’s with multi-platform enterprise-level solutions addressing business requirements through an integrated approach. With comprehensive end-to-end solutions, CDS assists IT organizations in reducing their costs and increase efficiencies within the data center. For further information visit http://www.cds.net.

This role is required to be flexible and responsive to the changing needs of the organization and incorporates all marketing, sales and business development functions required to grow the business.The position is hands on and has been primarily focused on: identifying, contacting and nurturing new business prospects; developing a viable sales pipeline comprising both high value targets (requiring specific solution development), managed IT services prospects, and smaller opportunities for whom standardized solutions are appropriate.  Other key activities include: leading commercial negotiations, assisting with strategic and market positioning of CoreMind (including our products and services), and outbound campaign development as appropriate

Scientia Solutions is a private company focused on investments in information technology and other Australian companies.Responsible for expanding the business and establishing new partnership and agency agreements with solution providers. Signed new Partner Agreement with Seal Systems with initial emphasis on building business in document archiving and retrieval. Have driven the development of the Seal Systems Australia strategic plan, with the business plan template now planned to be used across Seal Systems subsidiaries worldwide.Secured an important assignment with CoreMind Pty Ltd as Director of New Business from March 2014. CoreMind is based in Melbourne and offers fully-managed outsourced IT solutions for small and medium enterprises, bringing clever thinking, reliable performance, great service and outstanding value so that clients can get the most out of their IT.In April 2014, engaged to review and advise on the marketing and retail operations of a business in the food /baked products sector. This company has been operating for over 25 years and consists of a factory and 2 retail outlets. The purpose of the assignment is to implement a revised marketing plan and re-energize the retail outlets with an initial 10% revenue growth target.

Responsible for leading sales teams and in particular major negotiations for significant infrastructure and maintenance contracts. Awarded "Hall of Fame" status with Ericsson Global after winning a place on the Top Sales Program for the third time in 2012, with previous wins in 2009 and 2005. Also awarded Ericsson Australia Best Individual Sales Performance in 2005 and 2006.

Work with Partners and senior staff to develop and close business accross Ernst & Young's service offerings.

Lead sales opportunitites in IT, communications and construction project management. The key success was the sale of a major IT implementation project to VicRoads, which was the largest single communications project undertaken by Lend Lease.

Sale of IT networks and services to major corporations, focussed on the manufacturing sector, including BP Australia, Comalco, Amcor and Alcoa. Acheived international recognition in 1988 winning DEC100 and Decathlon for a major sale to BP Australia.