Peter Hastings

Peter Hastings Email and Phone Number

Customer Experience Leader @ Aprimo
chicago, illinois, united states
Peter Hastings's Location
Haywards Heath, England, United Kingdom, United Kingdom
Peter Hastings's Contact Details

Peter Hastings personal email

n/a
About Peter Hastings

This is what I do.Responsible for Aprimo's existing customer business outside of the US, for our International Customer Success team and for our highly effective Services teams.My core focus is retaining and growing existing customers, and to onboard new SaaS clients through effective platform activation & exceptional customer focus.2021 stats in a nutshellGRR >99%NRR >108%All EU CSD's qualified for Exec Club as a result of their contributions..Zero customer churn. Customers are well suported by our teams. They get & see great value.Zero colleague churn. Our teams are amazing. The work is hard, but they are tenatious. I consider myself a successful leader of teams, or rather a leader of successful teams. Experienced manager/support of people/teams (25+ years).Head of Account Management, leading teams of Customer Success professionals within a growth driven organisation.Monthly, quarterly and annual revenue targets, forecasts and attainment, working within an OKR driven framework.Tools of the trade I use include Salesforce, Bolstra, Workboad, OpenAir, as well as conversation, trust, support, accessabilty and belief in others.Professional Services Director level role in a complex matrix organisation, reporting to International Head of Professional Services.Head of Delivery for International region Regional profitability, P&L and day to day budget management.Monthly revenue and cost forecastingTeam & resource Management across Global team. Significant Pre-sales supportContract/SOW creationCustomer Stakeholder Management Regional & Practice Business GrowthDelivery Centre of ExcellenceDelivery of Marketing Applications & other CRM technologies - Digital Asset Management - MRM - Marketing Operations - Multi-Channel Campaign Management - Digital Messaging

Peter Hastings's Current Company Details
Aprimo

Aprimo

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Customer Experience Leader
chicago, illinois, united states
Website:
aprimo.com
Employees:
289
Peter Hastings Work Experience Details
  • Aprimo
    Head Of Customer Experience
    Aprimo Nov 2019 - Present
    London, England, United Kingdom
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  • Aprimo
    Director, Customer Experience (Emeai) @ Aprimo
    Aprimo Jul 2016 - Nov 2019
    London, United Kingdom
    Director of Services & Customer Success based out of our London office, with responsibility for our Customer Success and Professional Services Directors and Managers. The role encapsulates the following responsibilities.Customer Success - Head up a team of Customer Success Directors, securing software renewals, working with our enterprise clients to explore cross-sell and up-sell opportunities as well as securing Professional Services engagements.Professional Services - Head up a team of Implementation Consultants and Managers who implement new Aprimo platform wins, upgrade existing clients and offer general client and partner consulting services.
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  • Teradata Marketing Applications
    Client Services Director
    Teradata Marketing Applications Jan 2015 - Jun 2016
    London, United Kingdom
    Responsible for UK's revenue number for the UK Enterprise Applications business (Marketing Resource Management, Campaign Management, Real-time and Digital Messaging) - a $25-30m business.Head up a team of Account Directors and Account managers, securing software renewals, working with our enterprise clients to explore cross-sell and upsell opportunities as well as securing Professional Services engagements.
  • Teradata Marketing Applications
    Professional Services Regional Lead - Teradata Applications (Aprimo, Ecircle)
    Teradata Marketing Applications Jun 2011 - Dec 2014
    Uk
    Nordics, Benelux, SEMEA, EEI am responsible for the P&L for each country and project in my regions, including GM%, Cost management, hiring/reduction plans. I have consultants across several countries and work with my own team, Borrowed resources from TD and resouces from our offsource centres to deliver targetted/planned revenues.In addition to the above, I run a Delivery COE aimed at sustaining business growth in expanding countries while also supporting business and team development in emerging countries and regions.
  • Aprimo
    Professional Services Engagement Manager
    Aprimo Jul 2007 - Jun 2011
    Part of the global Services Leadership Team and working directly for the EMEA VP of PS, I am responsible for all Nordics, Benelux, MEA & Eastern Europe based Applications projects, from successful project initiation, execution & delivery, quality & success against budget deliverables. I also lead a team of PS consultants across several countries.I also provide enhanced Pre-Sales support including RFI. RFP & RFQ activities, customer presentations and services approach/delivery advice as well as project sizing & estimating services. I regularly sit on Client Steering Groups.With Aprimo, I have worked with Accenture, TATA, Shell, Standard Life, Aviva, Skandia, Honda, Ericsson, Nokia, Toyota, Blackberry/RIM, Pearson Education, Boots, Velux, Fidelity Investments, Standard Bank, Nedbank, Clydesdale/Yorkshire Bank, TNT Express, Velux, Park Group, Xerox, Ingram Micro, Lloyds Banking Group....and more in the pipelineAprimo, now part of Teradata are the Global Leader of Process Automation, Marketing Resource Management (MRM ) Solutions to the Marketing Industry, and other related aspects of eCM & CRM - ask Gartner!hastp67@gmail.com / 07818 075442
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  • Lombardi
    Client Engagement Manager
    Lombardi Apr 2007 - Jul 2007
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  • Pegasystems
    Engagement Leader
    Pegasystems Feb 2001 - Apr 2007
    Acting as a Senior Project Manager and moving into Engagement Management saw me work across several verticals involving customers such as listed below & delivering BPM Projects of varying sizes and complexity.Riggs BankInland Revenue (HMRC)Fin Force (Brussels)American Express (Disputes) US DomesticGMAC (UK)American Express (Disputes) Non USUBS (Zurich)AIG (Dublin)Helphire (UK)HSBC (London)Credit Suisse (London)Lloyds TSB (London)Animal Health (SVS)
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  • Ideal Standard
    Process Leader
    Ideal Standard 1995 - 2001

Peter Hastings Skills

Pre Sales Program Management Enterprise Software Account Management Software Project Management Professional Services Management Management Consulting Process Engineering Strategy Crm Saas Customer Engagement Team Leadership Project Delivery People Management Business Process Re Engineering Integration Client Engagement Operations Management Escalation Management Stakeholder Management Business Development Team Management Project Management Leadership Cloud Computing P&l Management Escalations Management Situational Leadership Customer Relationship Management Software As A Service

Frequently Asked Questions about Peter Hastings

What company does Peter Hastings work for?

Peter Hastings works for Aprimo

What is Peter Hastings's role at the current company?

Peter Hastings's current role is Customer Experience Leader.

What is Peter Hastings's email address?

Peter Hastings's email address is pe****@****ata.com

What is Peter Hastings's direct phone number?

Peter Hastings's direct phone number is +4478180*****

What skills is Peter Hastings known for?

Peter Hastings has skills like Pre Sales, Program Management, Enterprise Software, Account Management, Software Project Management, Professional Services, Management, Management Consulting, Process Engineering, Strategy, Crm, Saas.

Who are Peter Hastings's colleagues?

Peter Hastings's colleagues are Mark Parker, Terry Ding, Bret Raupp, Kevin Beatty, Preetha Prabhakar, Tom Morriss, Zack Davis.

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