Head Of Customer Experience
Current
Nov 2019 - Present
AeroLeads people directory · profile
Peter Hastings Email & Phone Number
Customer Experience Leader
at
Aprimo
1 work email found
@aprimo.com
4 phones found area 781, 317, and 877
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Customer Experience Leader
Location
Haywards Heath, England, United Kingdom
Company size
Who is Peter Hastings? Overview
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Quick answer
Peter Hastings is listed as Customer Experience Leader at Aprimo, a company with 289 employees, based in Haywards Heath, England, United Kingdom. AeroLeads shows a work email signal at aprimo.com, phone signal with area code 781, 317, 877, and a matched LinkedIn profile for Peter Hastings.
Peter Hastings previously worked as Head of Customer Experience at Aprimo and Director, Customer Experience (EMEAI) @ Aprimo at Aprimo.
Company email context
Email format at Aprimo
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{first}.{last}@aprimo.com
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Profile bio
About Peter Hastings
This is what I do.Responsible for Aprimo's existing customer business outside of the US, for our International Customer Success team and for our highly effective Services teams.My core focus is retaining and growing existing customers, and to onboard new SaaS clients through effective platform activation & exceptional customer focus.2021 stats in a nutshellGRR >99%NRR >108%All EU CSD's qualified for Exec Club as a result of their contributions..Zero customer churn. Customers are well suported by our teams. They get & see great value.Zero colleague churn. Our teams are amazing. The work is hard, but they are tenatious. I consider myself a successful leader of teams, or rather a leader of successful teams. Experienced manager/support of people/teams (25+ years).Head of Account Management, leading teams of Customer Success professionals within a growth driven organisation.Monthly, quarterly and annual revenue targets, forecasts and attainment, working within an OKR driven framework.Tools of the trade I use include Salesforce, Bolstra, Workboad, OpenAir, as well as conversation, trust, support, accessabilty and belief in others.Professional Services Director level role in a complex matrix organisation, reporting to International Head of Professional Services.Head of Delivery for International region Regional profitability, P&L and day to day budget management.Monthly revenue and cost forecastingTeam & resource Management across Global team. Significant Pre-sales supportContract/SOW creationCustomer Stakeholder Management Regional & Practice Business GrowthDelivery Centre of ExcellenceDelivery of Marketing Applications & other CRM technologies - Digital Asset Management - MRM - Marketing Operations - Multi-Channel Campaign Management - Digital Messaging
Listed skills include Pre Sales, Program Management, Enterprise Software, Account Management, and 28 others.
Current workplace
Peter Hastings's current company
Company context helps verify the profile and gives searchers a useful next step.
Aprimo
8 roles · 31 years
Peter Hastings work experience
A career timeline built from the work history available for this profile.
Director, Customer Experience (Emeai) @ Aprimo
Director of Services & Customer Success based out of our London office, with responsibility for our Customer Success and Professional Services Directors and Managers. The role encapsulates the following responsibilities.Customer Success - Head up a team of Customer Success Directors, securing software renewals, working with our enterprise clients to.
Jul 2016 - Nov 2019
Client Services Director
Teradata Marketing Applications
Responsible for UK's revenue number for the UK Enterprise Applications business (Marketing Resource Management, Campaign Management, Real-time and Digital Messaging) - a $25-30m business.Head up a team of Account Directors and Account managers, securing software renewals, working with our enterprise clients to explore cross-sell and upsell opportunities as.
Jan 2015 - Jun 2016
Professional Services Regional Lead - Teradata Applications (Aprimo, Ecircle)
Teradata Marketing Applications
Nordics, Benelux, SEMEA, EEI am responsible for the P&L for each country and project in my regions, including GM%, Cost management, hiring/reduction plans. I have consultants across several countries and work with my own team, Borrowed resources from TD and resouces from our offsource centres to deliver targetted/planned revenues.In addition to the above.
Jun 2011 - Dec 2014
Professional Services Engagement Manager
Part of the global Services Leadership Team and working directly for the EMEA VP of PS, I am responsible for all Nordics, Benelux, MEA & Eastern Europe based Applications projects, from successful project initiation, execution & delivery, quality & success against budget deliverables. I also lead a team of PS consultants across several countries.I also.
Jul 2007 - Jun 2011
Client Engagement Manager
Apr 2007 - Jul 2007
Engagement Leader
Acting as a Senior Project Manager and moving into Engagement Management saw me work across several verticals involving customers such as listed below & delivering BPM Projects of varying sizes and complexity.Riggs BankInland Revenue (HMRC)Fin Force (Brussels)American Express (Disputes) US DomesticGMAC (UK)American Express (Disputes) Non USUBS (Zurich)AIG.
Feb 2001 - Apr 2007
Process Leader
Ideal Standard
1995 - 2001
~6 yrs
Team & coworkers
Colleagues at Aprimo
Other employees you can reach at aprimo.com. View company contacts for 289 employees →
SW
Sean Walsh
Colleague at AprimoUnited Kingdom, United Kingdom
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TM
Tom Morriss
Colleague at AprimoWillenhall, England, United Kingdom, United Kingdom
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RS
Robert Sheppard
Colleague at AprimoCarmel, Indiana, United States, United States
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DS
Damian Shanoian
Colleague at AprimoSan Francisco Bay Area, United States
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KU
Karen Unruh
Colleague at AprimoNewport Beach, California, United States, United States
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JM
Justin Miller
Colleague at AprimoGreater Indianapolis, United States
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MO
Mara Ordinado
Colleague at AprimoMetro Manila, National Capital Region, Philippines, Philippines
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KB
Kevin Burrell
Colleague at AprimoMorrisville, North Carolina, United States, United States
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JN
Joramir Nerecina
Colleague at AprimoCalabarzon, Philippines, Philippines
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DF
David Fjelstad
Colleague at AprimoColorado Springs, Colorado, United States, United States
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Sean Walsh
Colleague at AprimoUnited Kingdom, United Kingdom
View →
TM
Tom Morriss
Colleague at AprimoWillenhall, England, United Kingdom, United Kingdom
View →
RS
Robert Sheppard
Colleague at AprimoCarmel, Indiana, United States, United States
View →
DS
Damian Shanoian
Colleague at AprimoSan Francisco Bay Area, United States
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KU
Karen Unruh
Colleague at AprimoNewport Beach, California, United States, United States
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JM
Justin Miller
Colleague at AprimoGreater Indianapolis, United States
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MO
Mara Ordinado
Colleague at AprimoMetro Manila, National Capital Region, Philippines, Philippines
View →
KB
Kevin Burrell
Colleague at AprimoMorrisville, North Carolina, United States, United States
View →
JN
Joramir Nerecina
Colleague at AprimoCalabarzon, Philippines, Philippines
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DF
David Fjelstad
Colleague at AprimoColorado Springs, Colorado, United States, United States
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FAQ
Frequently asked questions about Peter Hastings
Quick answers generated from the profile data available on this page.
What company does Peter Hastings work for?
Peter Hastings works for Aprimo.
What is Peter Hastings's role at Aprimo?
Peter Hastings is listed as Customer Experience Leader at Aprimo.
What is Peter Hastings's email address?
AeroLeads has found 1 work email signal at @aprimo.com for Peter Hastings at Aprimo.
What is Peter Hastings's phone number?
AeroLeads has found 4 phone signal(s) with area code 781, 317, 877 for Peter Hastings at Aprimo.
Where is Peter Hastings based?
Peter Hastings is based in Haywards Heath, England, United Kingdom while working with Aprimo.
What companies has Peter Hastings worked for?
Peter Hastings has worked for Aprimo, Teradata Marketing Applications, Lombardi, Pegasystems, and Ideal Standard.
Who are Peter Hastings's colleagues at Aprimo?
Peter Hastings's colleagues at Aprimo include Sean Walsh, Tom Morriss, Robert Sheppard, Damian Shanoian, and Karen Unruh.
How can I contact Peter Hastings?
You can use AeroLeads to view verified contact signals for Peter Hastings at Aprimo, including work email, phone, and LinkedIn data when available.
What skills is Peter Hastings known for?
Peter Hastings is listed with skills including Pre Sales, Program Management, Enterprise Software, Account Management, Software Project Management, Professional Services, Management, and Management Consulting.
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