Senior Technical Program manager on the Alexa Devices SDK team responsible for creating the self-serve tools to enable Third Party developers to include Alexa Voice & Visual experiences in their devices and software experiences.

Lead Technical Program manager on the A4PC team which builds Alexa App experience for Windows 10 PCs.• Drove product roadmap which increased A4PC store rating from 2.4 in Jan 2020 to 4.1 in December 2020• Transitioned A4PC engineering / QA team from 5 release per year to monthly release process increasing feature velocity and decreasing app crash rate. Jan 2020 crash free rate 91.7% in Jan 2020 to 99.5% in September 2021• Implemented Open Source Dependency Security Update Process and fixed long existing problem of incorrect Open Source Package Disclosures.• Worked with Microsoft to build a more secure audio pathway to ensure greater voice assistant privacy controls on Windows and the ability for Alexa to respond to Wakeword when the A4PC app is not running and also hook into Windows OS UX to make Alexa feel more native to the Windows PC experience.• Owned all external 3rd party engineering relationships and joint roadmaps with Intel, AMD, Qualcomm, & Microsoft.

• Drove redesign of Office 365 Home setup & sharing steps to be “family-first” and back-end infrastructure transition from office.com to account.microsoft.com. Feature drove +2.5 million provisioned users and 38% increase in multi-user sharing.• Program lead for Windows Store (PC, Xbox) Family Sharing scenario including defining licensing business policies, feature technical design, 3rd party app developer and content provider negotiation, and app store & library end-user experience.• Created real-time analytics pipeline & dashboard to measure user acquisition, feature engagement and financial contribution of the Microsoft Family service.

Drive operating system engineering engagement with Dell/EMC Technologies to align with Windows’ vision and strategy, drive partner feature requests into OS release, and build devices to showcase Windows hero features.• Owned executive relationship with Dell’s End User Computing business unit responsible for joint strategy development, landing core Windows priorities, and handling all engineering and policy escalations.• Helped drive $2.04 Billion in Pro Commercial revenue & awarded FY17 Devices partner of the year.• Managed joint product innovation pipeline including hardware technical design, test and development, and identifying and resolving ship blockers. Notable projects included the Dell XPS 13 2-in-1 & Dell Studio.

Small Business segment owner responsible for moving the $1B transactional business to annuity subscription.• Defined the product vision, technical requirements, customer product experience, and business policies for Microsoft’s suite of Office 365 Small Business online service offerings.• Developed new payment and reseller model for online services to be resold via subscription cards enabling resellers to setup and bill customers for online services. Utility patents filed 2/27/13 & 6/14/13.• Coordinated virtual teams including product technical planning, on-going business and customer retention programs, online sales and marketing, and distribution strategy for $100M Small Business services.• Led the development of Small Business customer segmentation to drive customer needs and experiences across all Office products. This was the 1st needs-based segmentation for small business in the company.

Developed the business model and launch strategy for the Office 365 for Professionals and Small Business service for global telecommunication, breadth reseller and strategic affiliate partners.• Launched the Office 365 for Professionals & Small Business product with 5000+ Advisor partners and 20+ syndication partners on first day of product availability reaching 275K seats in 1st year.• Negotiated Office 365’s participation in the Nokia / Microsoft Windows Phone master agreement enabling bundling of Office 365 productivity services into Nokia Windows Phone experience. • Created a strategic marketing pilot program with American Express and 4 international small business partners to co-market Office 365 Small Business and partner service bundles. • Designed scalable research platform for Office 365 and syndication partner custom bundles enabling local sales teams to optimize their local offer and pricing.

Created Microsoft’s web and desktop productivity competitive intelligence team to monitor emerging competitors, user scenarios, and threats to Office install base. Key Insights and scenarios informed Office Web Apps design.• Developed the “Listening Post” system to track competitor web-based productivity and rich client applications. Provided monthly insights into penetration, usage, and deployment of Office, Google Docs, and OpenOffice in 32 geographies based on a sampling of > 1 Million individual PCs.• Developed a SQL data warehouse and vendor analytics team to deliver regular business insights. Responsible for vendor recruitment and retention, design of meta-data driven automated data warehouse, and self-service data distribution via SSRS, data cubes, and quarterly global share and usage tracker.• Redesigned Microsoft's Worldwide Software Deployment business management and field measurement system from survey only to a more accurate PC machine scan deployment for 11 countries. • Created Google Apps Detector tool. A web service that scans public MX and web records for markers of Google services deployment. This tool is integrated into Microsoft’s enterprise sales management systems.• Subject Matter Expert responsible for understanding Google Doc’s key features and usage scenarios. Defined the core feature set of the Version 1.0 of Office Web Apps released in 2009.

Product Manager in Microsoft's Business Division. I managed the Microsoft Office Client Consumer and Small Business strategies for online productivity competitors. I am in charge of primary and secondary research around customer needs, habits and practices, and future product specs.

• Identified financial and operational metrics to scorecard business partner (Toys "R" Us and Target.com) performance with the goal to measure and increase on-time fulfillment and customer satisfaction.• Developed spec for a web-based analytics tool to be deployed to all Amazon.com partner fulfillment clients.

• Managed territory sales forecast of $18 million and a trade support budget of $1.5 million. Achieved 102% of quota and below budget for 3 consecutive quarters.

• Directed J&J's national in-store marketing and direct-to-consumer trade programs of $25.5 million supporting the launch of the Reach Access Daily Flosser.• Created an analytical tool to evaluate trade marketing spend to optimize return on promotional dollars, alter promotional mix, and maximize profitability.• Led creation of retailer marketing plans, sales forecasting, category management, and financial performance models for the mass merchant channel including Walmart, Target and Kmart.

• Supervised client service team responsible for account management, user training, category POS sales and industry insights, and research resulting in annual revenue of $2 million.• Negotiated Kmart and Target's participation in NPD's point-of-sale data service through a 3-year agreement after Walmart discontinued sharing data with the industry.

• Managed P&G's Health Care business at Kmart to achieve sales objective of $92 million.• Analyzed point-of-sale, consumer, and market basket data to create Kmart's product assortment plan, promotional calendar, and category pricing strategies for P&G’s healthcare products.• Developed a national oral care solutions selling shelf redesign and in-store marketing program highlighting innovation, user regimen, and cross merchandising delivering an 8% increase to the Crest franchise.