Peter Riddell, Maipm Email & Phone Number

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Qualified Trainer delivering Diploma of Project Management

Melbourne, Australia

Project Manager focusing on delivery of both business and IT projects.

• Project Manager responsible for the end to end delivery of projects as required. Projects ranged from an infrastructure transformation across all Sensis call centres through to smaller, opex based Sales initiatives..
• Responsible for achieving business case objectives.
• Manage relationships with internal and external stakeholders to ensure expectations are well managed
• Develop, maintain & review scope, milestones, deliverables, issues… Show more
• Develop, maintain & review scope, milestones, deliverables, issues, dependencies, risks and costs throughout the lifecycle of a project
• Develop business cases for operational and capital expenditure as required

Managing team of five peopleDeliver individual and group training within the team frameworkDeveloping training strategies for Team MembersManaging an account portfolio of $15m annual spendManaging relationship between FCm and client to increase market share in association with Account Executives

• Responsibilities:
• Manage team of up to five people
• Improve the relationship between Campus Travel and client base
• Increase market share through strong sales
• Train all team members in customer service/software system to increase market share and profitabilityAchievements:
• Stabilised the team to ensure all members were committed to superior service and working to FCL accepted standards.

Training on internal software (Voyager Travel)Training on Business Relationship and Superior Customer Service (William Angliss)Flexible delivery of Events Management ProgramDelivering group and one on one trainingDesigning and developing courses specific to the customer's requirementsDelivering results focused training within the stipulated Travel and.

Jointly manage team of four consultants handling Ericsson International Travel arrangements and handling international and domestic travel arrangements for a variety of customers.Assisted with training team members with technology as required within Voyager Travel. Included Reservations systems and Microsoft Office products as necessary.Liaise closely with.

A strong focus on listening to and acting upon our customer requests; identifying opportunities for growth and establishing a close working relationship with our customer. It was critical to our success that the clients received One on One attention and a structured approach to account management. Reporting and proactively managing their travel spend and.

Lead a team of 6 consultants, International & Domestic in a high end retail location.

In addition to day to day management of a team of highly skilled travel consultants, the role called for a focus on our customer, their experience and ensuring that we maintained a superior level of service at all times. Frequently working with the BDMs I was involved in the tendering process and following up on the offerings of our consultants.Regular.