Qualified Trainer delivering Diploma of Project Management

Project Manager focusing on delivery of both business and IT projects.

• Project Manager responsible for the end to end delivery of projects as required. Projects ranged from an infrastructure transformation across all Sensis call centres through to smaller, opex based Sales initiatives. Budgets ranged from under $1m up to $12m. • Responsible for achieving business case objectives.• Manage relationships with internal and external stakeholders to ensure expectations are well managed• Develop, maintain & review scope, milestones, deliverables, issues… Show more • Project Manager responsible for the end to end delivery of projects as required. Projects ranged from an infrastructure transformation across all Sensis call centres through to smaller, opex based Sales initiatives. Budgets ranged from under $1m up to $12m. • Responsible for achieving business case objectives.• Manage relationships with internal and external stakeholders to ensure expectations are well managed• Develop, maintain & review scope, milestones, deliverables, issues, dependencies, risks and costs throughout the lifecycle of a project• Develop business cases for operational and capital expenditure as required• Manage operational costs to budget and ensure delivery of agreed cost and revenue objectives for each project. Projects managed ranged from smaller, opex, initiatives up to a larger transformational initiative with a budget of $12m • Monitor and manage SLAs with Suppliers, negotiating their sign-off and implementation between stakeholders and key managers Show less

Managing team of five peopleDeliver individual and group training within the team frameworkDeveloping training strategies for Team MembersManaging an account portfolio of $15m annual spendManaging relationship between FCm and client to increase market share in association with Account Executives

Responsibilities:• Manage team of up to five people• Improve the relationship between Campus Travel and client base• Increase market share through strong sales• Train all team members in customer service/software system to increase market share and profitabilityAchievements:• Stabilised the team to ensure all members were committed to superior service and working to FCL accepted standards.• Increased turnover by 27% through superior service and strong… Show more Responsibilities:• Manage team of up to five people• Improve the relationship between Campus Travel and client base• Increase market share through strong sales• Train all team members in customer service/software system to increase market share and profitabilityAchievements:• Stabilised the team to ensure all members were committed to superior service and working to FCL accepted standards.• Increased turnover by 27% through superior service and strong sales ability• Improved Campus Travel status as a preferred supplier with QUT • Managed an Increase of market share of over 200% at Griffith University and from 30 to 34% at QUT• Established close working relationship between Campus Travel and the Chancellery and Senior Management of QUT, Griffith and Bond Universities• Successfully managed the transfer of the Griffith University travel account from Kistend Travel to Campus Travel in January 2005 Show less

Training on internal software (Voyager Travel)Training on Business Relationship and Superior Customer Service (William Angliss)Flexible delivery of Events Management ProgramDelivering group and one on one trainingDesigning and developing courses specific to the customer's requirementsDelivering results focused training within the stipulated Travel and Tourism framework.AchievementsHigh success rate with 98% pass rate in Retail Travel and 100% pass rate on… Show more Training on internal software (Voyager Travel)Training on Business Relationship and Superior Customer Service (William Angliss)Flexible delivery of Events Management ProgramDelivering group and one on one trainingDesigning and developing courses specific to the customer's requirementsDelivering results focused training within the stipulated Travel and Tourism framework.AchievementsHigh success rate with 98% pass rate in Retail Travel and 100% pass rate on Business Relationships at William AnglissManaged 32 students through flexible (remote) delivery of Events Management with 100% success rate. Show less

Jointly manage team of four consultants handling Ericsson International Travel arrangements and handling international and domestic travel arrangements for a variety of customers.Assisted with training team members with technology as required within Voyager Travel. Included Reservations systems and Microsoft Office products as necessary.Liaise closely with Ericsson Corporate Services team maintaining a strong relationship between both companies.Handle customer queries or issues… Show more Jointly manage team of four consultants handling Ericsson International Travel arrangements and handling international and domestic travel arrangements for a variety of customers.Assisted with training team members with technology as required within Voyager Travel. Included Reservations systems and Microsoft Office products as necessary.Liaise closely with Ericsson Corporate Services team maintaining a strong relationship between both companies.Handle customer queries or issues arising on a daily basis.Achievements:Achieved a satisfaction rate of 97% from all travellers surveyed in regard to the service provided by Voyager Travel.Achieved maximum savings to Ericsson by use of discounted fares along with using international skills to obtain the best available routing and pricing for the passenger.Member of working group established to evaluate back office requirements for Voyager Travel. Show less

A strong focus on listening to and acting upon our customer requests; identifying opportunities for growth and establishing a close working relationship with our customer. It was critical to our success that the clients received One on One attention and a structured approach to account management. Reporting and proactively managing their travel spend and ensuring that the best possible fares and options were being utilised.

Lead a team of 6 consultants, International & Domestic in a high end retail location.

In addition to day to day management of a team of highly skilled travel consultants, the role called for a focus on our customer, their experience and ensuring that we maintained a superior level of service at all times. Frequently working with the BDMs I was involved in the tendering process and following up on the offerings of our consultants.Regular communication with the customer, listening to their needs and identifying opportunities for improvement saw us grow the business whilst… Show more In addition to day to day management of a team of highly skilled travel consultants, the role called for a focus on our customer, their experience and ensuring that we maintained a superior level of service at all times. Frequently working with the BDMs I was involved in the tendering process and following up on the offerings of our consultants.Regular communication with the customer, listening to their needs and identifying opportunities for improvement saw us grow the business whilst maintaining a very high level of service and focus during our growth period. Show less