Peter Rodriguez Email & Phone Number

Miami, Florida, United States

Vice President, Senior Operations Manager at Bank of America.

Miami, Florida

• Continually identify opportunities to improve corporate client efficiency and performance, service, product solutions, utilization and optimizing channel usage, up-selling and cross-selling, etc through leveraging on.
• Conduct service reviews (Global / regional / country) to identify and close gaps between client needs and service delivery.
• Assist in implementation of service and efficiency improvement initiatives with all relevant stakeholders and facilitate transfer of best practice.
• Provide proactive, relationship-driven service management while obtaining and sharing discoveries amongst the global network.

• Responsible for serving as primary contact for bank clients for professional advice, inquiries, complaints, resolving of discrepancies and transactional errors.
• Act as a conduit of information on customer preferences, specific product feedback and future product requirements to relationship management colleagues.
• Prepare, present and deliver monthly analysis reports for clients and RMs to identify key issues and trends.
• Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to management.
• Proactively contact clients to improve utilization, increase transaction volume, identify opportunities for channels and referrals for the business.
• Assist in implementation of service and efficiency improvement initiatives and facilitate transfer of best practice.

• Responsible for OPEX forecasting, meeting financial requirements and exceeding monthly, quarterly and yearly targets.
• Identify and implement competitive best practices from clients, staff and cross border trainings.
• Lead multi-regional team on projects assigned by Director and VP while building and protecting the external reputation of the company.
• Assist management in identifying strategic business opportunities across region.
• Motivate team in a mature product market using strategic, profitability and growth models.

• Review, monitor and update various monthly sales and variance reports.
• Calculate profitability of accounts and growth opportunity.
• Coordinate with local and global teams to complete monthly deliverables.
• Prepare presentations for all levels of management.
• Assist management on projects with keen attention to detail while multi-tasking.

Bba, Finance, Banking

Dean's List

Aa, Public Administration

Honor's Program