Peter Rodriguez

Peter Rodriguez Email and Phone Number

VP, Sr. Operations Manager at Bank of America | Leadership Miami Class 43 | BACCV | HOLA | LEAD for Women | NLLP | @ Bank of America
charlotte, north carolina, united states
Peter Rodriguez's Location
Hialeah, Florida, United States, United States
Peter Rodriguez's Contact Details

Peter Rodriguez work email

Peter Rodriguez personal email

n/a
About Peter Rodriguez

•Effective interpersonal and communication skills in English and Spanish•Ability to convince through sound and logical argument•Able to identify opportunities for cross selling and referrals to other lines of business through developing good understanding of client needs•Proficient with Word, Excel, PowerPoint, and Outlook•Ability to work under pressure•Goal oriented and team player with ability to meet multiple deadlines•Highly motivated / enthusiastic communicator•Client focused and willing to go beyond expectations•Ability to inspire trust and confidence in clients creating credibilitySpecialties: •Customer service•Sales and Service Analytics•Excellent manager of business and interpersonal relationships

Peter Rodriguez's Current Company Details
Bank of America

Bank Of America

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VP, Sr. Operations Manager at Bank of America | Leadership Miami Class 43 | BACCV | HOLA | LEAD for Women | NLLP |
charlotte, north carolina, united states
Website:
bankofamerica.com
Employees:
250057
Peter Rodriguez Work Experience Details
  • Bank Of America
    Vice President
    Bank Of America Feb 2023 - Present
    Miami, Florida, United States
    Vice President, Senior Operations Manager at Bank of America.
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  • Bank Of America Merrill Lynch
    Global Client Fulfillment Officer
    Bank Of America Merrill Lynch Feb 2011 - Present
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  • Bank Of America Merrill Lynch
    Assistant Vice President, Global Client Fulfillment
    Bank Of America Merrill Lynch Jan 2015 - Feb 2023
    Miami, Florida
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  • Standard Chartered Bank
    Senior Service Manager
    Standard Chartered Bank Sep 2010 - Nov 2010
    •Continually identify opportunities to improve corporate client efficiency and performance, service, product solutions, utilization and optimizing channel usage, up-selling and cross-selling, etc through leveraging on the VoC process and the relationship, to understand client’s needs.•Conduct service reviews (Global / regional / country) to identify and close gaps between client needs and service delivery.•Assist in implementation of service and efficiency improvement initiatives with all relevant stakeholders and facilitate transfer of best practice.•Provide proactive, relationship-driven service management while obtaining and sharing discoveries amongst the global network.
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  • Standard Chartered Bank
    Client Service Officer
    Standard Chartered Bank Jul 2007 - Aug 2010
    •Responsible for serving as primary contact for bank clients for professional advice, inquiries, complaints, resolving of discrepancies and transactional errors.•Act as a conduit of information on customer preferences, specific product feedback and future product requirements to relationship management colleagues.•Prepare, present and deliver monthly analysis reports for clients and RMs to identify key issues and trends.•Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to management.•Proactively contact clients to improve utilization, increase transaction volume, identify opportunities for channels and referrals for the business.•Assist in implementation of service and efficiency improvement initiatives and facilitate transfer of best practice.
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  • American Express
    Manager/Business Planning
    American Express Dec 2006 - Jun 2007
    •Responsible for OPEX forecasting, meeting financial requirements and exceeding monthly, quarterly and yearly targets.•Identify and implement competitive best practices from clients, staff and cross border trainings.•Lead multi-regional team on projects assigned by Director and VP while building and protecting the external reputation of the company.•Assist management in identifying strategic business opportunities across region.•Motivate team in a mature product market using strategic, profitability and growth models.
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  • American Express
    Financial Analyst
    American Express May 2005 - Dec 2006
    •Review, monitor and update various monthly sales and variance reports.•Calculate profitability of accounts and growth opportunity.•Coordinate with local and global teams to complete monthly deliverables.•Prepare presentations for all levels of management.•Assist management on projects with keen attention to detail while multi-tasking.
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Peter Rodriguez Skills

Banking Management Relationship Management Crm Risk Management Portfolio Management Strategy Analytics Financial Analysis Capital Markets Commercial Banking Credit Project Planning Sales Financial Risk Cash Management Finance Forecasting Training Aml Customer Service Kyc Securities Payments Treasury Management

Peter Rodriguez Education Details

Frequently Asked Questions about Peter Rodriguez

What company does Peter Rodriguez work for?

Peter Rodriguez works for Bank Of America

What is Peter Rodriguez's role at the current company?

Peter Rodriguez's current role is VP, Sr. Operations Manager at Bank of America | Leadership Miami Class 43 | BACCV | HOLA | LEAD for Women | NLLP |.

What is Peter Rodriguez's email address?

Peter Rodriguez's email address is pr****@****uth.net

What schools did Peter Rodriguez attend?

Peter Rodriguez attended Florida International University - College Of Business, Miami Dade College.

What skills is Peter Rodriguez known for?

Peter Rodriguez has skills like Banking, Management, Relationship Management, Crm, Risk Management, Portfolio Management, Strategy, Analytics, Financial Analysis, Capital Markets, Commercial Banking, Credit.

Who are Peter Rodriguez's colleagues?

Peter Rodriguez's colleagues are Elizabeth Hudson, Robert Voigt, Tammy Quinn, Eugen Patrascu, Bri S, Diana Guzzo, Rico Toscano.

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