Peter Rothfusz Email & Phone Number

Delft, Zh, Nl

Amersfoort, Utrecht, Nederland

Delft, Zuid-Holland, Nederland

Den Haag En Omgeving, Nederland

Amsterdam Area, Netherlands

Supporting redundant employees during the Mobility fase,Accompany the "From Job to Job" process, Effectuate the ING Social Plan, Organize several presentations, Advise on and arrange training, internships and secondments, Coordinator postponed redundant, temporary assigned, employees (200+).

Amsterdam En Omgeving, Nederland

Responsible for delivery of IT services to business partners; Primary point of contact at the tactical level and escalations; Making agreements on annual forecast, and volume in-/decrease,Creation and monitoring of agreements regarding quality of service to internal and external parties (SLA / SoS); First point of contact for business partners and external service providers on quality of operational services;Discuss various reports (Major Incident, Capacity & Availability and Lifecycle Management) with Business Partners and internal management; Responsible for a correct CMDB in the context of cost allocation; Member Change Control Board

The Hague Area, Netherlands

Responsible for request fulfillment process, Quality assurance of the registration requirement, by the service desk, of service requests; Generate various reports (weekly, monthly and annual reports); Coordination of priority 1 incidents,Backup for Incident and Problem Management, Functional administrator Service Management Tool.

Supervising internal staff on a project; Optimization of training material (ITIL, BiSL and PRINCE2);Executing tool selection, implementation and migration CRM tool (KSD);Certified examinor EXIN / APMG;

Rotterdam Area, Netherlands

Formalisering Incident- en Change proces. Toolselectie, implementatie en functionele inrichting van het service management tool (TOPdesk)

The Hague Area, Netherlands

Responsible for operational control of the Client Support team (9 FTE, 2 are London based); Conducting performance appraisals (mid-year); Member of the ICT Management Team; Responsible for Incident process; Daily incident reports and weekly Scorecard.

Amsterdam Area, Netherlands

(Asked by organization to return)Contact for the customer in case of escalations; Secure ITIL processes; Supporting and training new employees; Participant in various forms of consultation both internally and externally at the police forces; Member Change Advisory Board

The Hague Area, Netherlands

Insourcing of a local Service Desk into the central Service Desk; Supervising the transition of employees to the new organization; Delivery of various process management work instructions; Describe and implement Incident, Change-, Configuration- and Problem Management process; Delevery Services and Procedures Dossier (DAP) Delivery Product and Services Catalogue (PDC); Project Acceptance: Acceptance Criteria for drafting a document and transfer to Line-organization; Reporting: Describing and commissioning of Service Performance Reports and Process control reports.

Amsterdam Area, Netherlands

Contact for the customer in case of escalations; Secure ITIL processes; Supporting and training new employees; Participant in various forms of consultation both internally and externally at the police forces; Member Change Advisory Board

Amsterdam Area, Netherlands

Fulfilled several process roles for the police forces in the region NorthWest (Noord-Holland); Problem Manager, Incident manager combined with the role of Team Leader ServiceDesk. After this I conducted the role of Coordinator (Internal processes);Representative vtsPN at the Police Control Room Amsterdam meetings;Participant Process managers nationwide consultation (Problem, Incident and Service Coordination); Capture processes; Supporting and training new Problem -, Change -, Incident Manager(s) and Service Coordinators; Participant of various forms of consultation both internally and externally at the police forces; Contact for the customer in case of process escalations.

Alkmaar Area, Netherlands

Responsible for changes on the KPN network serving offshore production- and drilling platforms on the continental shelf; Responsible for directing several teams both internal and external; President of the Program Consultation Team (Participants: Program mngr, Tech Consultants, Project and Account mngr); Member of TOUGH group (Telecom Offshore User Group Holland) herein the oil and gas companies discuss operation's progress, needs and developments of the network; Driving the Change coordinator team;Monitoring the ongoing work; Ordering hardware and software; Capturing the processes within the department; Conducting progress meetings with employees;Supporting and training new employees.

The Hague Area, Netherlands

Responsible for the quality of service deliverde by the Service Desk (7 FTE);As quartermaster responsible for merging 2 Service Desks (19 FTE in total); Setting up a new location for this Service Desk; Responsible for the implementation of a Service Management Tool (TOPdesk);Responsible for the development and implementation of the Change Management process; Liaising with clients and suppliers.

Utrecht Area, Netherlands

Responsible for operational control of the Customer Services Dept. (40 FTE.; Responsible for merging the departments Data communication and Tele communication; Responsible for staff expertise, coaching, motivating employees, conducting performance appraisals;Checking of invoices, requests for leave and sick leave; Budget responsable for salaries and training requests;Performance consultation with customers and suppliers; Member of the Operational MT.

The Hague Area, Netherlands

Responsible for the personal guidance and development of the assigned staff (85 FTE); Jointly responsible for an optimal deployment of staff; Make proposals regarding raise of salary and training costs within the agreed budgets;Conducting evaluation interviews with the principals, conducting performance appraisals; Establishing careers on the basis of the strategic business plan of the department; Initiating and organizing events and maintaining a social agenda with both employees and clients.