Eddy Peters Email & Phone Number

Apeldoorn, Gelderland, Netherlands

A Shared Service Manager IT Operations plays a crucial role in managing and optimizing IT services within an organization. This role involves leading a team responsible for IT infrastructure, ensuring continuity of IT services, and supporting business objectives through technology solutions.• Vision and Strategy• Stakeholder Management• Governance• Operational Management• Innovation and Improvement• Team leadership• Process Management

Apeldoorn Area, Netherlands

The Service Delivery Manager makes an important contribution to further optimize the IT environment. This by optimizing the quality of the service levels for the internal organization, improving processes and concluding better SLAs (Service Level Agreements). Provide a good product and service catalog for the internal organization.

Utrecht Area, Netherlands

Responsible for the role of service managerResponsible for operational vendor managementLeading bi-weekly meetings with (inter)national business unitsImplement CSI (continual service improvement). One of het core stages of the lifecycle in ITIL V3Implement all the main processesRedefine the current SLA. From a service/application based SLA to a more processed based SLA.Project leader for projects that are affecting process management

Utrecht Area, Netherlands

Responsible for service level managementGiving lead to a group of process managers. Incident, change and problem managementMaking and maintain service level management agreements with 15 international business unitsResponsible for the service catalogMothly meetings with all the BU`s regarding reporting and oparational mattersOperational meetings with 3th party vendors to ake sure that the agreements met our expectationsProject manager for some internal projects

Utrecht Area, Netherlands

Responsible for change managementUpdating change management manual and processImplementing a higher level of change management according ITIL V3Different structures implementedLeading the Change Advisory Board

Utrecht Area, Netherlands

Responsible for incident- and problem managementUpdating incident management manualChange and adapt incident management to the organizationMonitor and report on regular basis to higher management and the different BU`sMaking and analyzing the right KPI`s together with the businessDaily coordination of incident and problem management

Utrecht Area, Netherlands

Organize and maintain the Technical Infrastructure according agreed service levels.Guarding the continuity of the OPG processesLeading technical IT projects

Rotterdam Area, Netherlands

Coordination of Functional, User and Production Application Testing

Nijkerkerveen

Support daily operations multiple smaller compagnies (SME`s)Project manager for multiple OS and exchange migrationsAdvising and delivering services for SME`s concerning- Infrastructure- Security- License management- Storage en backup solutions- Remote working (VPN solutions)- Hard- and software support and purchasing- E-mail solutions (Exchange and Groupwise)- ICT and Security (Preferably for Financial compagnies)

Amersfoort

Setting-up a new VPN network (This was the biggest VPN network KPN made)Kept communication and planning with car dealers regarding VPN project.

Nieuwegein

Trouble Shooter big events (EK Squash 2000)Solving IT related problems and incidents

Amersfoort

Support Windows environmentProject leader Y2K projectsTest manager Y2K applications

Elburg

Helping with first and second line support.Responsible for migration 3.11 to windows 95

Itil Service Design

ITIL Design Coordination aims to coordinate all service design activities, processes and resources. Design Coordination ensures.

Itil Service Strategy

The objective of ITIL Service Strategy is to decide on a strategy to serve customers. Starting from an assessment of customer needs.

Itil Service Operation

The objective of ITIL Service Operation is to make sure that IT services are delivered effectively and efficiently. This includes.

Itil Continual Service Improvement

The ITIL Continual Service Improvement (CSI) process uses methods from quality management in order to learn from past successes.

Itil Foundation

formerly known as the Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses.

Education record