Promoted to lead end-to-end operations for the largest residential solar provider in the U.S., overseeing activities for the SoCal, PacWest, Mountain West, and Southwest regions with a team of 700-800 employees. Optimized processes to enhance efficiency and reduce costs, driving significant operational improvements across all regions. Exceeded customer satisfaction goals by consistently delivering top-tier service, resulting in increased customer retention and positive feedback. Implemented strategic projects, most notably numerous new market expansions, aligning operations with long-term growth objectives. Developed and managed a robust talent pipeline, focusing on recruiting top talent, fostering internal growth, and enhancing employee retention across all operational teams.

Hired to lead the operations team for the Southwest and Texas regions, overseeing 13 branch offices and managing a multi-million dollar budget. Successfully drove process improvements, led market expansions, and consistently achieved top performance in operational efficiency and customer satisfaction, all while managing and developing a large, high-performing team.

Selected to lead all aspects of solar energy operations across the Southwest region, including Arizona, Nevada, Utah, and Mexico. Manage day-to-day business planning, forecasting, P&L, staff acquisition and development, and customer service along with other operational leadership functions. Coordinate and lead a cross-functional team to meet and exceed operational goals and objectives. Drive improvements in business operations through tactical strategies that lower costs and deliver exceptional service to customers across the product portfolio. Led activities and skillfully navigated through the acquisition period and beyond. Create and foster a cultural tone of excellence, high-level customer service, and quality performance.Implement and champion successful plans to meet and exceed all metrics across cost, safety, quality, and Net Promoter scores. Position company for growth and success through the detailed P&L management of a $65M+ operations budget.Oversee, lead, and direct a staff of 9 direct reports and 500+ indirect reports. Provide cradle-to-grave staff leadership functions to acquire, develop, and retain the talent pipeline. Recruit, onboard, train, coach, discipline, and closely monitor the performance of each direct report. Successful at developing and empowering future leaders to exhibit decisive and robust leadership, foster collaboration across the organization, and build strong relationships that will help them exceed operational growth goals and objectives.Facilitate long-term success by building strategic relationships and partnerships with sales, customers, municipalities, local authority, and local utilities.

Advanced to a position of higher authority and scope culminating in Regional Director in charge of directing operations within the Southwest district, including Arizona, Nevada, Utah, and Mexico. Handled all aspects of regional operations management including creating and execute operational standards to ensure consistency and efficiency in alignment with operational growth targets and standards. Delivered strategic leadership and fostered a culture of collaboration and teamwork across the organization.Administered, allocated, and managed an annual budget of $65M+ including revenue and expense forecasts while leading a staff of 9 direct reports and 500+ indirect reports.Successfully achieved key performance metrics in growth and profitability by leading a district that represented the largest in PV volume and revenue generation. Managed and maintained the highest safety record and lowest safety incident percentage in the entire district, contributing to revenue growth by reducing lost labor.Drove all operational strategies; mapped strategic course for the deployment of personnel across regions of the county for projects and larger organizational targets.

Brought in to lead operations including recruiting, onboarding, and training new staff for America’s #1 full-service solar provider delivering clean energy to businesses, schools, homeowners, and government organizations to manage the expansion into new territories. Utilized daily reporting tools to identify and attain the most cost-effective installation processes, construction methods, and materials for solar installations. Built and fostered a culture of safety and accountability; enforced alignment with all operational, regulatory, and safety policies, procedures, and standards. Implemented effective solutions to drive productivity, profitability, efficiency, and performance.Earned the recognition/distinction as the top Regional Operations Manager in the country in 2015 across 90 operations. Saved millions by reducing installation costs by 25%. Created and developed cost-effective field engineering processes and construction methods; saved money on the cost of materials.Facilitated a 10% growth in Net Promoter Score by focusing on outperforming customer expectations.Supported the growth and promotion of 5 operations manager who benefited from personally executed training, mentoring, and development. Interviewed, recruited, trained, mentored, and developed employees. Facilitated new hire orientation and executed full-cycle performance management, including performance appraisal, evaluations, corrective actions, and terminations.