As a Program Officer I work with the wider Whole of Victorian Government Grants Centre to deliver the best possible grants program design, implementation and evaluation across the state of Victoria.

Helping support Victorian residents and businesses through program design and support. Combining knowledge and experience through previous frontline work in grants management, I now work with stakeholders across the whole of the Victorian government to brings grants to fruition. This includes:- Drafting and reviewing governance documentation- Application and form design (using Figma)- Inbox creation and management- Stakeholder management- Project management

Working as an assessor for the Sick Pick Guarantee pilot program—the Victorian government's revolutionary initiative to offer sick and carer's pay to some of the state's most vulnerable workers. As part of the pilot program, my role assesses applications and claims in real time—mapping out trends, surveying data, and analysing evidence.Key Skills:- Grants Processing and Operations- Customer Experience and Communication- Conceptual Reasoning and Analysis- Stakeholder Management- Collaboration- Strategic Thinking

Grants administration – Regularly familiarised & enacted policy decisions regarding small business grants, including direct flood relief payments and the Get Active Victoria program. Familiar and accomplished user of the CRM software GEMS (Salesforce) Record keeping – Maintain detailed records of enquiries and draft communications to applicants, ensuring they receive accurate & timely updates and information Problem solving & strategic planning – Routinely liaise with leadership regarding emerging issues, providing feedback and innovative solutions Inbox management & drafting communication – Responsible for the management of a high-volume inbox, ensuring prompt responses & resolution of queries, including drafting new and relevant comms Identify integrity risks – Flagged potential fraud and integrity concerns to management and the policy team, through thorough and inquisitive investigation

Dynamic and multifaceted role revolving around the fostering and maintenance of a collaborative workplace. Duties include customer service, events planning, building maintenance, sales, and the management of a small team.

Currently work in a 'jack of all trades position' in one of Fitzroy's most iconic and busiest restaurants. Duties range from serving customers, bar work, seating, and supervision of the staff. At this job I: -Maintain customer satisfaction by providing prompt, courteous, and effective service-Greet guests quickly and in a friendly manner, ensuring that they have a positive first impression of the venue-Supervise fellow staff and provide team leadership by delegating shift duties, coordinating of breaks, and providing emotional and professional support-Resolve customer complaints and issues, seeking to maintain their satisfaction-Use multi-line telephone system and point-of-sale software, including its daily programming

-Provided bilingual assistance to Spanish-speaking clientele, helping them to apply for the “SNAP” government sponsored food aid program-Managed client cases through a government data entry program, including access to sensitive information and a secure email system -Coordinated with colleagues to ensure consistent and high-quality support to applicants-Provided technical and emotional support to clients, including troubleshooting, answering queries regarding the program, and giving updates-Travelled to various sites, including community centres and rural areas to give in-person assistance to clients