Peter Simcox Email & Phone Number

Long Valley, New Jersey, United States

Finally getting around to updating my profile after 2 years of retirement. :)

Akron, Oh

• Genesys Applications Services Team Lead.• Genesys pre-sales technical leadership for GVP/Speech, SIP (VoIP), Proactive Contact, Unified Communications & VHT.• Instrumental in requirements analysis, solution design proposals, and successful project engagements - bridging services development and delivery.• Additional responsibilities includes Genesys "Custom Solutions" pre-sales, development & delivery for IVR and administrative reusable assets; and the strategic “Context Services” pilot program definition in support of iCFD / cross-channel solution sales.

• Technical Lead & Architect engaged on complex Genesys projects for strategic accounts.• Responsible for business requirements definition, solution architecture and application component design.• Provide technical leadership throughout all phases of the project life-cycle.• Engage in the implementation specifics of many application components.• Work closely with customers, partners, on large project teams, both onsite and remotely.• Lead for Empirix Performance Assurance program and large scale test engagements.

• Continued leadership in evolving the Genesys Voice Practice.• Broader platform responsibilities with the acquisition of VoiceGenie.• Evolution of service programs encompassing both platforms.

• Founder member of a new Voice Services Group within the PSO with the acquisition of Telera.• Focused on the “new” Genesys Voice Platform (GVP) and associated voice application services.• Pre-sales support - business requirements analysis, architecture and system sizing, solution component interoperability review, and voice application scoping.• Voice and speech services program development including pricing models, tools, project methodology, and discovery workshops.• Personally partnered with Empirix to build the joint Performance Assurance services program for Voice Self Service and CTI large-scale performance and scalability testing.

Transferred to a new Professional Services Organization (PSO). Involved in project methodology definition, best practices, and service delivery tools. Repeatedly met service goal objectives.

Joined the new Genesys Sales Engineering Organization (SEO). Instrumental in hiring, team building and alignment with sales. Recognized for "Sales Engineering Leadership"!

Member of the N. A. Advanced Technology Group, focused on new technologies, providing pre- and post-sales support to leading accounts.

Member of the N. A. Technical Services Group (TSG), focused on the AViiON UNIX server and workstation product line, providing pre- and post sales support on leading accounts involving DBMS technologies.