Ed Peterson Email & Phone Number

Paris, TN, US

Bellevue, WA, US

Led a team of senior infrastructure engineers and 3rd party test engineers through the qualification of server infrastructure for Microsoft Azure. Developed a new program to test “new to market” server components. Improving SKU testing efficiency and operational excellence once deployed into the Microsoft fleet. Led team of senior hardware engineers.

Woodinville, Washington, US

Leading a team of architects and engineers through cloud migrations. Delivering technical expertise in migrating customers from on-prem and/or existing cloud infrastructure to Microsoft Azure, AWS and Google Cloud infrastructure.

Seattle, WA, US

Leading delivery of an Unified Communications system upgrade for the leading utility provider in the metro Seattle area. Leading the delivery of a Lync conversion to Jabber/WebEx for the leading utility provider in the metro Seattle area. Leading the delivery of an upgrade to the Cisco IVR serving 3 million + calls per year.

US

Managed the delivery of ITSM Services for multi-national enterprises. The principals for delivery of the services delivered were ITILv3 and Agile.Managed the delivery of system monitoring and automation for more than 30 multi-national enterprises hosted in Infocrossing data centers. The tools utilized were CA Spectrum, CA UIM and CA Service Center.

Bellevue, Washington, US

TPM on storage migration project for Premera Blue Cross.Currently - Program Manager for the Global Contact Center organization @ Microsoft.

US

• Corbis is a leading visual media provider for advertising, marketing and media professionals, providing a comprehensive selection of stock photography and illustration.
• Current roster includes – 450TB NAS/SAN migration, Zenoss/WebMetrics enterprise monitoring system deployment, Global MS Exchange 03 to 07 upgrade, OSPF to BGP - DIA Upgrade, PIX to ASA firewall upgrade, IBGP upgrade.

London, GB

• Program Manager for deployment of Global MS Office Communications Server (Lync) for 90,000 Microsoft Employees
• Designed architecture to support multi-site, BCDR capabilities for Holland America Cruise Lines (Cisco Infrastructure)
• Designed Cisco UC architecture for multi-national pharmaceutical manufacturer, Shire Pharmaceuticals, Plc.

San Jose, CA, US

• Managed all aspects of customer service for the B2B relationship between Microsoft Corporation and Cisco Systems. (Avg. $250M annually)
• Developed customer feedback into business process/metrics, to aid in enhancing the ability for Microsoft to implement new services
• Ensured Cisco Systems was connected to Microsoft at a peer level, throughout both organizations

Seattle, WA, US

• Managed vendor/supply chain relationship for global network infrastructure. ($100M+ annually)
• Performed architecture design review of new service implementations (Cisco Infrastructure)
• Developed business processes to enhance the design to implementation phases of deployment

• Developed Professional Services department for the Denver, CO. office of Avnet, Inc. (Cisco Certified Gold Partner)
• Managed the delivery of USDA Forest Service network/security architecture upgrade. (Cisco Infrastructure)

Armonk, New York, NY, US

• Designed “next-generation” USDA Forest Service network infrastructure. (MPLS, OSPF, EIGRP, VOIP, Layered Security) (Cisco Infrastructure)
• Managed the design of network infrastructure capacity planning business process for Disney Pictures, Inc. (Cisco Infrastructure)
• Managed the design and delivery of a MAN to encompass all Sony Pictures, Inc. properties in the metropolitan Los Angeles area. (Cisco infrastructure)