Peter Steinegger Email & Phone Number

New York, NY, US

Stamford, Connecticut, US

Drive strategy within the Technology and Operations function through descriptive and predictive analytics across all clients, call center sites, and servicing areas with a focus on enterprise productivity and expense impact. Determine initiative impact, timing, and technology investments (hardware, software, etc.) that will result in the largest return on.

Stamford, Connecticut, US

• Led a team of 3 managing portfolio-level statistical modeling/analysis, leveraging tools such as SAS, R, Python, Tableau, PowerBI, and Excel to develop forecasts and reports across all portfolios and customer contact.
• Streamlined the forecasting process by automating data extraction and implementing process enhancements, significantly reducing the forecasting cycle, ensuring accurate hiring metrics, and effectively addressing the.
• Oversaw the creation and maintenance of daily, monthly, quarterly, and annual metric reports, Tableau dashboards, and ad hoc scenario analyses, providing critical insights into operational performance versus budget and.
• Facilitated strategic change management by aggregating data and delivering analysis to cross-functional senior leadership including the COO, Chief Transformation Officer, and Site Leaders, providing training on data.
• Pivoted workforce strategy to accommodate remote work during Covid-19 pandemic, adapting performance metrics from enterprise handle time to the aggregation of various data sources, identifying and addressing.
• Spearheaded a system outage reduction initiative, mitigating the percentage of paid agent time wasted on system performance from 7% to 1% (~22M Annual Expense Reduction), through detailed tracking, bi-weekly reporting.

Stamford, Connecticut, US

• Led the development of an analytical infrastructure for Operations contact center planning, handling data management and the generation of related analytics and metrics, driving strategic decision-making
• Owned and managed comprehensive enterprise operations servicing metric reports across Tableau, Excel, and PowerPoint platforms, leading to effective cross-organization reporting and strategic insights for C-Suite.
• Orchestrated the development and distribution of the Client Effort Dashboard across operations, fostering a metrics-focused culture and promoting transparency into expenses, reducing daily operation processing time.
• Pioneered the establishment of the WPO Forecasting and Capacity Tableau Server Site, migrating several SAS Unix Grid reports to leverage Tableau's speed, automation, and analytical capabilities, resulting in.

Stamford, Connecticut, US

The Business Leadership Program is a two-year, three-rotation leadership development program for recent college and master degree grads. Aimed at building domain, company and industry expertise, the BLP incorporates real world experience with cross-functional, customer and community service experiences that not only develop you as a leader, but as a.

Stamford, Connecticut, US

o Transformed static data from SAS, Excel, and PowerPoint into a dynamic Tableau dashboard, enhancing detail levels for Collections, Leadership, and Client Managers, deepening understanding of loss mitigation performance and potential recovery opportunitieso Streamlined analytics workflow by transitioning from Excel to BI systems, automating processes.

Stamford, Connecticut, US

o Offered insights and facilitated ad-hoc analyses for Collections, Fraud/Credit Solutions, and Operations Quality groups, enhancing decision-making capabilities across critical business unitso Led the Q-Cal Reduction Analysis initiative that resulted in a significant reduction in quality evaluations, saving $1M annually while simultaneously adjusting for.

Stamford, Connecticut, US

o Led a 10-agent team while concurrently managing special ad-hoc projects focused on improving key operating metrics such as Handle Time, Customer Satisfaction (CSAT), and Compliance, driving cross-functional team efficiencies while increasing quality and ensuring compliance

Toronto, ON, CA

• Helped manage communications with over 700 Thomson Reuters suppliers
• Assisted suppliers with Thomson Reuters Business Partner Engagement Program (BPEP) supplier screening and on-boarding processes
• Tracked and reported supplier screening and on-boarding progress in support of BPEP and Financial & Risk staff
• Aided BPEP staff in: BPEP metric analysis and planning, financial risk analysis, enterprise compliance management, application development, workflow analysis and process improvement, new product requirements, and help.

• Made over 250 sales calls a week to business executives in Tri-State Area
• Performed market research to compile lead lists of potential clients
• Analyzed extensive research and strategies of portfolio management
• Designed and updated content on company website

Stamford, CT, US