Peter Steve, Mba Email & Phone Number

Scranton, Pennsylvania, United States

Work closely with Scrum teams, Product Owners and the Release Train Engineer (RTE). Function as a servant leader and a coach for Agile teams. Educate the teams on Agile principles and best practices, helping them maximize their productivity and self-organize to achieve committed Program Increment objectives. Demonstrate and encourage an Agile mindset while coaching the team on Agile principles and best practices.Plan and facilitate team ceremonies including sprint planning, daily stand-ups, sprint demo, and retrospectives.Coach and support the Product Owner to effectively manage the backlog and maximize business value.Shield the team from outside distractions and interferences.Help manage risks, raise impediments, and facilitate their resolution.Lead team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.Represent the team at the Scrum-of-Scrum (SoS), collaborate with the RTE and other Scum Masters to ensure execution alignment and increase the effectiveness of Scrum within the program.Participate in Scrum Master Communities of Practices (CoP) to learn from and share experiences and apply learnings to improve team performance and grow within the role.Actively champion Prudential’s migration to the New Way of Working (NWoW).

Scranton, Pennsylvania Area

Use skills, abilities and techniques required to act as the 'enabling bridge' between the Business and Systems. Experience in Toll Free Numbers, Vector Dialed Numbers, Vectors, Call Flows, Virtual Hold (Callback technologies), Voice Biometrics, Call Recording and call flows in an IVR with/without natural language understanding, platforms and backend interfacing with experience in Agile/Scrum methodology.Engages and communicates effectively with Developers and QA regarding requirements. Engages with all Stakeholders to determine, document and validate business/functional/system requirements using relevant and applicable techniques (e.g. user stories & acceptance criteria, process flows) Informs, supports and verifies the Call Design processes Defined system interface requirements Provides input to test plans for QA, UAT and perform test execution Provides on-going analysis and tuning support Provides reporting and commentary of performance and system improvements Supports the configuration and maintenance of the system to maintain and enhance business valueSupports the Olympians Scrum Team as both a Developer and Acting Scrum Master. Facilitates Scrum framework for the rest of the team to ensure Scrum practices are followed accordingly. Acts as the go-between for all outside parties interacting with the Scrum Team. Offers knowledge and support to the Developers for following Agile practices or removal of impediments.

Clarks Summit, Pa

• Responsible for new IVR implementations, enhancements, IVR production issues and the overall analysis of the IVR functionality.• Orchestrated working sessions with Technical Team for building out requirements and completing changes needed within the User Interface (UI) documents.• Created various documentation items throughout project life cycles including (but not limited to) Functional Requirements Documents, Call Flows, Use Cases, and Field Mapping Parameters.• Provided estimates on projects or enhancements for level of effort and high level analysis.• Supported Project Lead throughout projects to ensure timelines were met and all deliverables were executed in a timely manner.• Functioned as a liaison between Business Partners and IT AD for detailing requirements and establishing success metrics for projects or enhancements.• Functioned as a liaison between other MetLife Teams/Vendors to ensure all Functional Requirements met the standards and expectations suitable for both IT AD and the collaborating Teams/Vendors.

Jessup, Pa

• Responsible for new client implementations, expansions, report maintenance/distribution, CMS readiness changes, system design and the analysis of complex business problems within the department. • Facilitate client meetings with agendas and minutes.• Identify that all requirements are identified on projects to guide clients to provide service based on Company standards and best practices. • Monitor and document post-implementation challenges and opportunities, while identifying stakeholders, techniques, processes, tasks, and solution assessments.• Read, write and publish functional/technical specifications, and Business Requirements Documentation.• Coordinate the transition from requirement stage to development stage with the assigned System Analyst and complete all documentation requirements to start and close assignment.• Team Lead for establishing TMG Health’s IVR platform. Worked with Business and IT parties to reach a Phase I level of functionality.• Worked with the Platform Vendor, Nuance, to detail requirements to be followed by the IVR.

Jessup, Pennsylvania

• Primarily responsible for ensuring the quality of letters distributed by the Appeals and Grievances Department. • Monitored the standard of letters and responses incorporated into the letters sent to both clients and members.• Interpreted the various Centers for Medicare and Medicaid Services communications to generate standard responses for letters and assist management in handling member grievances.• Used experience with various department processes to modify the existing processes to ensure production ran at the highest of standards.• Handled all technical issues pertaining to standard responses, Microsoft Word letter templates, Microsoft Excel reports and any other problems that occurred with the letter process.

-Handle the various tasks associated with reaching target markets through social media outlets.-Orchestrated and monitored the #ShareThatUCare social media account for our client Sodexo's dinning services promotion.-Assessed and consulted on information regarding social media and strategic approaches.

Plymouth, Pa

-The agency's primary advisor on all social media channels, including Facebook, Twitter, Instagram and Vine, content sharing sites, social media analytics, blogs, micro-blogs and wikis. -Participates in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc., and maintains a strong contact with the broader social media world.-Implement strategic marketing techniques for use by the agency or promotional purposes.-Serve as the agency's primary social media data, numbers and analytics expert.-Make recommendations on social media channels that would be appropriate for client marketing, and assists in developing social media strategies for clients.-Assists other staff members with transitioning into social media.-Produce copy to help build brand awareness of client brands, products and product benefits to stimulate sales.-Creates various items of copy for approval and implements them into promotions.-Assist in writing proposals, marketing plans, publicity, etc.-Active participant in creative brain storming sessions.

Plymouth, Pa

• Primarily responsible for the completion of the agency’s youth market research including current trends relating to the dining and lifestyle preferences of Gen Y.• Worked with the agency’s Managing Partner on special projects involving new business development and strategic positioning.• Researched and wrote copy for various agency client assignments including case studies, white papers, promotions, and cause marketing initiatives.

Master Of Business Administration (M.B.A.), Marketing

As an undergraduate student I navigated the writing intensive curriculum of Mount St. Mary's in pursuit of a BA in History and a Minor.

Bachelor'S Degree, History

Activities and Societies: -Division 1 Men's Soccer Team Member (Captain Senior Year) -Athlete's in Action ParticipantWas also a legal.

Transferred Sophomore Year, History

Activities and Societies: -Division 1 Men's Soccer Team Member -Participated with SAAC (Student Athlete Action Committee)Transferred.

High School Diploma