With over 25 years of experience in enterprise systems management, I am a seasoned consultant, product manager, and business executive who is passionate about improving the end user experience of IT systems. As the VP of Technical Operations at Almaden AI, I lead the global technical operations of the company and head up the UK branch, overseeing the development and delivery of innovative digital experience management solutions for our clients.My core competencies include customer relationship management, Microsoft products, IT operations, and monitoring and analytics solutions for unified communications, network infrastructure, and enterprise IT infrastructure. I am a LogicMonitor Certified Professional (LMCP) and have extensive knowledge of Virsae VSM, LogicMonitor, and NetIQ AppManager. I have also successfully run my own systems management consultancy, worked as a technical director and a worldwide director of technical support for NetIQ, and served as the head of NOC services for Allvotec. Throughout my career, I have been focused on continuous service improvement, customer success, and business development, leveraging my technical expertise and leadership skills to deliver value and satisfaction to my partners and customers.