Peter Sunga Email & Phone Number

Sydney, NSW, AU

Sydney, Australia

Sydney, Australia

Sydney, Australia

Works in a team developing and maintaining knowledge management solutions for internal staff, customers and business partners.

Sydney, Australia

Sydney, Australia

• Identify and prioritise core business areas relevant to KM by understanding customer priorities, business drivers and KM objectives.
• Identify business processes and workflows in specific business areas and map stakeholders (knowledge experts, consumers) as part of process mapping.
• Facilitate the identification of core knowledge assets relevant to business operations. Plan and schedule workshops, focus groups and business interviews.
• Design knowledge flows between producers and consumers, map to relevant processes, while identifying opportunities for sharing and reusing existing and creating new knowledge.
• Participate in brainstorming sessions and contribute to knowledge identification and evaluation workshops.
• Support the development and drafting of relevant KM processes, policies and define detailed procedures to support enterprise KM framework.

Sydney, Australia

Manila

Managed a team of KM Specialists collaborating with Professional Support Lawyers. Responsible for the supervision and training of the team, project management and development of the team's capabilities and the overall quality of work. Worked closely with Global Business Development and Global IT to develop and support the KM platforms and tools needed to.

Manila

• Tasked to support the Professional Support Lawyers in providing Knowledge Management services to the Global Practice and Industry Groups of the Firm. Some of the day-to-day responsibilities included:
• Processing a wide range of documents into the Firm's legal know-how search system including precedents, articles, training materials, work products and externally sourced documents
• Performing document mining processes on office document management systems and libraries to identify and collect specific content
• Conduct content audits as needed to identify content gaps
• Monitor content review dates for specific documents to help ensure content is appropriately updated or archived
• Assist in developing Firm intranet sites to promote the visibility of relevant know-how content

Manila

Provided content management and research support to the Firm's legal information and training venture LawInContext in developing a premium online newsletter about law and technology. This newsletter has since evolved into Baker & McKenzie's current LegalBytes publication.

Manila

Responsible for providing first-line support and assistance for the clients of Horizon Blue Cross Blue Shield of New Jersey, a health insurance company. Provided accurate and precise insurance benefit information to health service providers. Tasked with helping providers understand complex medical claims issues. Resolved disputes and contentions regarding.

Bachelor'S Degree, Legal Management

Leadership And Management Development Program