Chris Peters Email & Phone Number

Us

• Oversee HR operations for 7,000+ employees across Providence Clinical Network California (290+ locations). • Strategic partner and advisor to C-Suite executive leadership for all HR operational guidance. • Uses research and data analytics to guide C-Suite leadership on business, labor, and risk mitigation decisions• Works collaboratively with shared services and centers of excellences to ensure a seamless HR experience• Provides leadership, direction, coaching and development for HR direct reports across Providence Clinical Network California• Measures success with outcomes; business quality, EBIDA, employee experience, effective and efficient hiring, development, engagement, retention, organizational health, leadership effectiveness, and the total cost of labor (Agency and OT)• Develops and administers all labor relations activities and strategies for Providence Clinical Network California

Us

Oversee HR operations for 3500+ employees across Providence Medical Foundation California (190 locations) accountable for over $2B in revenue. Spearhead organizational growth initiatives, including partnerships with major vendors, such as AMN Healthcare, Evercheck, and IBM. Focus on leadership effectiveness across executive and C-level management.• Launched H.R. Connect (H.R. without borders) across the system, with 100% participation of all H.R. assistants and generalists • Continued Total Rewards Modernization work, achieving over 80% of caregivers on aligned leave programs leveraging technology (RISE, JDXpert, and Ed Assist) for best end user experience.

Us

• Strategic business advisor to senior leaders of Providence Alaska Medical Center and Remote Access Hospitals• Worked collaboratively with shared services and centers of excellences to ensure a seamless HR experience for core leaders and caregivers• Developed and administered employee relations and labor relations strategies for Providence Alas-ka. Coordinated strategizes with Labor & Employment Counsel for Providence alignment• Provided leadership, direction, coaching and development for Alaska Human Resources direct reports• Influenced and lead organizational change initiatives while balancing local uniqueness • Developed and implemented caregiver experience strategies and tactics in alignment with System (Providence), Region and Alaska specific goals• Used research, science, and data analytics to coach, counsel, and train senior leadership on business, labor, and risk mitigation

Us

• Worked in partnership with executives to address operational issues including change management, organiza-tional development, culture, workforce planning, talent growth, development, and coaching. • Used research, science, and data analytics to translate Alaska business strategies into HR solutions that best en-abled the team to meet its strategic objectives. • Partnered with operational leaders to ensure positive caregiver experiences for Providence Alaska Medical Center and Remote Access Hospitals caregivers.• Managed caregiver relations to address employee concerns and labor relations across Alaska. Mitigated labor risks and proactively maintained/adhered to local Collective Bargaining Agreements• Ensured quality of the HR service delivery through effective collaboration with our HR operational services (shared services) and centers of expertise (COE) specialist teams. • Partnered with Providence Legal to conduct union contract negotiations, meet and confer, and strike contingencies

Anchorage, Alaska, Us

Managed a wide range of Human Resources activities for multiple municipal departments. Advised directors and managers on employee relations, labor relations, interpretation of collective bargaining agreements, and personnel-related rules.• Oversaw all employee relations activities for the police department, fire department and Merrill field airport• Partnered with municipal level legal counsel and conducted union contract negotiations and drafted policies, procedures, letters, memorandums, grievance responses, and settlements• Negotiated a "wait time pay" error settlement affecting 48 Anchorage Police Department Employees Association (APDEA) employees, which avoided a grievance where the MOA's liability was over $2M; negotiated to settle the claim at $98K, saving the citizens of Anchorage $1.9M• Created a Lateral Police Officer recruitment process ensuring that the mayor's campaign promise to resolve APD's critical staffing shortage was successful; reduced training time by six months per officer allowing skilled law enforcement officers to make an immediate impact on staffing levels while maximizing entry-level academy classes• Reduced APDEA grievances by over 50% in one year, achieving an 87% reduction within two years• Investigated both politically sensitive and publicly damaging incidents, including interviewing employees and analyzing evidence, keeping scandals out of the public forum

Springfield, Mo, Us

Designed and implemented all operational processes from the construction of the building through the grand opening. Managed the operational control reports and investigated areas of inconsistency through internal audits. Built financial budgets and forecasts, ensuring gross margins and net sales goals were attained. Provided public relations services with local media, vendors, and non-profits, ensuring brand penetration in the new market. Investigated personnel-related issues and conducted hiring and firing as appropriate.• Interviewed and completed the hiring of seven managers and over 220 new associates during multiple mass-hiring events for a newly built store navigating a 13-month construction delay• Facilitated department restructuring and logistic reorganization for all operations coming into and leaving Alaska, which facilitated the attainment of gross sales objectives and maintained operations within budget• Built financial budgets and forecasts, ensuring gross margins and gross sales goals were attained while maintaining appropriate staffing levels • Trained management staff on effective communication, conflict resolution, employee and customer experience

Fairfax, Va, Us

Managed 12 sales teams throughout the State of Alaska, providing leadership focused on revenue generation, marketing, and ROI. Managed the annual state-level grant meeting and award process distributing more than $500,000 to non-profit organizations. Oversaw logistic operations for the entire state of Alaska with 100% product arrival. Coordinated the efforts of field support staff and volunteers, ensuring NRA presence at all relevant events. Master of Ceremonies for all fund-raising banquets.• Recruited and managed 12 sales teams and 72 volunteers throughout the State of Alaska• Consulted with sales team leaders, providing expert advice on relationship management and dispute resolution • Increased gross revenue by $310,000 over the previous year, generating a total revenue of $1,110,000 for 2013 by expanding business from 10 to 12 sales locations• Controlled all accounting for local sales teams ensuring 100% error-free revenue and expense reporting

Robins Afb, Ga, Us

• Maintained 100% staffing level during entire tenure through strategic and targeted recruitment and retention initiatives with the 82 Aerial Port Squadron (APS)• Conducted employee benefits training and administrated benefits for Air Force Reserve employees as the subject matter expert• Provided engagement strategies for executive leadership on dispute resolution and sales techniques • Led employee focus groups and follow-up sessions, identifying communication needs and employee concerns

Santa Rosa, Ca, Us

· Active member of the Santa Rosa Police Officer Association (Union). Heavily involved with political action committee, management communication, and police officer rights · Served as the department trainer on the American with Disabilities Act, ensuring that all law enforcement of-ficers and department personal adhered to Federal law, regulations and departmental polices · City of Santa Rosa Train the Trainer certified instructor· Subject matter expert in areas of ADA, communication, and conflict resolution

· Dedicated Deputy Sheriff with the proven ability to remain calm and deliver results in high-pressure situations· Guided, influenced, and empowered others to maintain law and order through enforcement of civil law· Worked as a sworn Deputy Sheriff in the correctional facilities of Contra Costa County, California· Investigated crimes occurring in the correctional facility and patrolled the compound enforcing state and feder-al laws

Randolph Afb, Tx, Us

• Led the recruitment of high school and college-age youth, including completing all paperwork, conducting orientation and facilitating training; achieved Top District Recruiter 3X across 2003 and 2004 for exceeding production targets by up to 2.5x• Created a delayed enlistment fitness program to ensure 100% pass rate of enlisting recruits going to Basic Training• Maintained a 100% contract implementation success rate with 0% churn in 2005 and 2006

Master Of Business Administration (M.B.A.), Business Administration And Management

Bachelor'S Degree, Business Administration And Management

Associate Of Science (A.S.), Human Resources Management

Associate Of Science (A.S.), Air Transportation