Peter Tebault Email & Phone Number

St Louis, Missouri, United States

Englewood, Colorado, United States

Greater Denver Area

Supporting large telco, cable and satellite accounts in presales, evaluation, adoption, implementation and post sale field support of CPE, STB, IoT, OTT, 5G and related products and services.

Denver, Colorado

Create, maintain, enhance data pipelines for Global Analytics team.Created data quality / double auditing system to monitor variances between tagging and measurement and enterprise systems of record.Created customer conversion analysis and reporting system for data science driven sales tool.Responsible for maintenance and enhancement of key sales enablement tool.Hadoop, Postgresql, JIRA, Hive, Python, bash, RabbitMQ, Kafka, SFDC.

Santa Clara, Ca

Managed day to day and strategic hosting business and operation, reduced operating expenses, defined hosted services and pricing, architected next generation virtualized hosting infrastructure. Interfaced with customers, sales team, engineers, executive management. Led a small highly technical team to maintain 24x7 99.99%+ hosted device management service availability for Tier 1 telco clients. Troubleshot full application platform, Resin, Java EE, Cisco, F5, Oracle, RedHat Linux, EMC SAN, Apache, HP ProLiant, SOAP API, HTTP, SSL, PKI. Performed Oracle DBA and Linux sys admin functions as needed, ad-hoc queries and reporting, system tuning, network troubleshooting.

Optimized business processes within the Product and Services groups. Performed observation, gap and overlap analysis, and suggested improved processes to improve operational efficiency.

Mentored and managed an international multidisciplinary staff of Technical Consultants, Trainers, and Technicians as they delivered and supported integrated solutions with our ACS and CPE products.

Assisted top tier Telecommunications companies to accomplish dramatic operational cost reductions and incremental revenue by installing and integrating our CMS and CPE into their ordering, network monitoring, and customer service businesses.

Served as the technical focus as we created a world class call center to serve our telecommunications customers and their end-users. Created a custom CRM tool, eliminating dozens of redundant pages of information for our reps. Developed a unique employee competency model, resulting in faster, higher quality support calls.

Established customer feedback process, realized operational cost reduction through product and support process improvements. Personally handled Executive, Board, Customer VIP, VC principal support via phone and on-site. Acted as team leader, mentor, and final escalation point for the first and second line support groups.

Performed all IT Systems, Desktop, and Telecommunications management for a 40-person optical networking startup with offices in San Jose, CA and Kanata, Ontario, Canada.

Architected and worked with a team to implement proof of concept for an integrated IP and PSTN hybrid web-enabled conferencing system called eVideo 3000.