Peter H. Email and Phone Number

New York Dragons Athletics Club is a non-profit Girls and Boys club focused on developing and promote players in various sports to develop their skills, love of sports, teamwork and how to be great teammates. Our initial focus is on volleyball but we hope to expand to basketball, dragon boat, baseball and other popular youth sports. We currently participate in the North American Chinese Volleyball Tournament (NACIVT), NY Mini, USA Volleyball’s regional chapter Garden Empire Volleyball Association (GEVA) and Amateur Athletic Union (AAU) leagues.

Observer status: Training to be probationary firefighter

• Provided operations oversight over vendor HCL Technologies hired by Munich Re to manage their legacy Global Informatica Platform – Master Data Management, Managed File Transfer (MFT), Data Engineering Integration, PowerCenter, AXON, Enterprise Data Catalog, Enterprise Data Preparation and Test Data Management with the goal to improve service management, reduce outages, meet all service level agreements, implement automation and reduce platform costs• Acted as the business liaison for Hartford Steam Boilers (HSB), the key North America customer on their Enterprise Integrity Management (EIM) project to move their 2.0 development workloads through the software development lifecycle into production availability• Assisted HSB in retiring some their Azure HDI Insight development and testing environments to manage and reduce cost by over 22% in their operating budget• Lead several infrastructure projects from product version upgrades such as AXON 7.3.1.1 and MFT 10.5, vulnerability assessment & remediation of Informatica products, security hardening and monthly security patching

• Host the Weekly Latin America Countries (LAC) Amazon Web Services (AWS) Cloud Migration Cadence call• Coordinate with the firm's Managed Service partner for application AWS Cloud migration activities• Document Risks and Issue related to the AWS Cloud migration• Supervise Firewall requests, patching requests and SMTP mail relay request for LAC related to AWS Public Cloud migration• Oversee Application Verification Process (AVP) for LAC application teams to determine migration sign- off or rollback decision• Manage the LAC communications to the business application stakeholders, application support team coordination and application command center so Cloud migration activities are well coordinated

• Design the Infrastructure Disaster Recovery (DR) strategy on Amazon Web Services (AWS) Public Cloud• Manage the application AWS DR site failover and recovery test • Host the Weekly Japan Cadence call for Infrastructure Delivery for the project• Technical Architect and member of Agile project team using Broadcom CA Rally Scrum stories to track the AWS Cloud delivery

• Hosted Weekly Cadence call for Crop Risk Services (cropriskservices.com) Microsoft Azure Project• Provided oversight for project governance and risk

• Investigated Priority One (P1) aka Severity One (SEV1) major incident outage with the goal to “Fix it Right” to prevent repeat outage occurrences• Determined all operational risks and work with teams to close/mitigate the gaps or document in ServiceNow and have the Business IT teams to address in future funded project(s).• Ascertained how the issue was detected to address any monitoring gaps, how teams reacted to the outage to improve Mean Time to Recovery (MTTR), collaboration, escalation & response from teams and finally to formulate preventative corrective actions to avoid repeat outage.• Hosted Root Cause Analysis (RCA) meetings with technical support and business teams to determine root cause• Published a root cause determination report with lessons learned and improvement recommendations within SLA for review by Senior IT and business executives.

• Assisted the firm's Global Chief Technology Officer (CTO) with managing IT top talent recruiting and overall headcount for all of Infrastructure Services Organization after a wave of turnovers.• Reported on headcount levels and manage headcount approvals with the Global Chief Information Officer (CIO) and his office.• Streamlined approval process for contractor conversion, addition to staff and staff replacements• Follow-up with IT senior managers with regards to their hiring needs and moving their requisitions from job descriptions, recruiting, approvals, background checks to ready for onboarding.

• Co-hosted of the Americas/EMEA Operational Excellence Priority One (P1) Incident Review meeting with senior IT Managers to review past P1/SEV1 incidents. Collaborated with our IT application peers to institute key changes to avoid repeat P1 incident and mitigate operational risk in our environment. The goal of the meeting is to "Fix IT Right"!• Project managed highly visible strategic proactive global remediation programs of known issues with our SWAT team with matrix management responsibilities and reporting to senior leadership on progress and status of initiatives• Developed process improvements for the team to rid remedial work so the team can focus on high return/high value problem analysis which can prevent repeat occurrence of issues and incidents• Examined major incidents aka priority one incidents that occurred in the Americas region to reduce operational risk that exist from similar situations• Reviewed highly visible priority two incidents that occurred in the Americas• Collaborated with global support teams and subject matter experts to determine root cause and reason for outage• Assisted in implementing corrective/preventative actions and any lessons learned from major incidents tracked in ServiceNow

• Strategy and Service Delivery• Resource Planning & Management• Financial & Efficiencies Tracking• Executive & Enterprise Presentation Delivery• Operational Logistics and Process Alignment

Led a distributed team of five hypercare technologists in providing business aligned service delivery for General Insurance business covering North America and Latin America territories for infrastructure platinum production support. Our team provides validation of infrastructure changes supporting our application development teams' various environments (UAT, Development & Production ) utilizing AIG On-Premise, Private Cloud and Public Cloud (Amazon Web Services & Microsoft Azure). Our group is responsible for incident management, change management, system monitoring and application monitoring. I had coordinated the General Insurance IT participation in various firm-wide transformation initiatives to enhance capabilities in cloud computing, Storage as a Service (STaaS), and Mainframe as a Service (MFaaS) for our aligned business partners. We managed an infrastructure change calendar on SharePoint displaying infrastructure changes and application releases. The purpose of the calendar is to provide infrastructure change compliance oversight, conflict resolution and mitigation of risk to our development partners as they move from "waterfall" releases toward Agile releases. Successfully migrated our legacy BMC ProactiveNet monitoring system to Computer Associates UMP monitoring system while saving the firm a significant five figures annual maintenance cost and improving the firm's monitoring capabilities. A member of the Change Management Governance committee to focus on policy as our firm engaged in our upgrade of our on-premise ServiceNow platform to the supported ServiceNow Cloud version known as SONIC project.

Pursued a career change from Information Technology and completed Morgan Stanley Smith Barney's Financial Advisor Training program. FINRA Series 7 & 66 registered and held a New York State Life, Accident, Health & Variable Annuity license. Advised clients directly on asset allocation strategy taking into consideration their risk tolerance in pursuit of their retirement goals. Managed and obtained my own book of business and am familiar with financial planning software from MoneyGuide Pro utilizing the tool to build comprehensive financial plans for my clients. Experienced with pro-active sales calls to generate new business leads and fully licensed with a Clean U4 record.

• Successfully managed several global end user transformation projects including SharePoint migration for 2,500+ sites, Bring Your Own Device rollout, Office Communicator and chat integration• Collaborated with procurement team to renegotiate end user technology licensing contracts, resulting in over 6-figure cost savings.• Researched, analyzed and reviewed new end user technology products and reported recommendations to CTO.

• Acted as a business liaison and advise business clients regarding new technology • Directed IT Infrastructure service delivery to our Equities Technology development group in support of business needs including investigating Grid Computing• Streamlined product delivery of services to business clients directly• Responsible for Executive C-level support covering the CEO and his home office and resolving his technology needs