manage a port filo of high risks , complex and serious injury claims deliver personalized claims management to the worker and employers via face to face and virtually appointment, provide extra services for RTW coordination. deliver initiative and an innovative approach to case management via early intervention. provide professional worker's compensation advice to all stake holders. employer, the injured worker, insurance brokers. arrange and conduct face to face worksite visits or medical case conference with Health practitioners, GP and specialistproactively achieve the best outcome of the worker's recovery and early sustainable RTW with the worker and employers take initiative to gather information from various stakeholders and develop effective case management strategies. conduct claims reviews with the employer and insurance broker, providing professional and customer focused Workers Compensation claims advice to determining claims with increasing levels of risk within portfolio, and working as part of leadership team to strategize for complex and severe injury claims. Being a true team-player through supporting first-call resolution and training for team members

Provide high level customer services to all injured workers, employers and external and internal providersProvide the technical advice to all the stakeholders, injured workers, employers and external services provider in regarding to the maintenance or strategic management of the claims and relevant knowledge of legislationPrepare and attending case conference to develop strategies that will result in achieving early RTW and positive claim management outcomes.Proactively and effectively managing ongoing workover claims with effective internal personal communication and negotiation to achieve win - win outcome.Ensure taking all the relevant actions in high quality to meet the standards of excellence. Actively setting high standards of performance and meeting the deadline.Working effective with the team members to meet the common goals, contributing to group decision making and sharing, celebrating the achievement with the team.Sharing the experience and coaching.

Provide high level customer services to meet CGU Customer services StandardsLiaise with all customers and internal & external providers to follow up and resolve the queries through correspondence or telephone callsEffective management of the claims and negotiate claims settlement within authoritiesReview the claims and procedures accurately and keep team leader aware of trends and issues and contributing to continuous improvementMaintenance of the claim within handling guideline

Provide claims handling expertise to all the stakeholders Interpret policy wordings, to determine appropriate decisions on acceptance and denials of the claim Arrange tenders for rectification, negotiate settlements within authority level Provide liaison pointy in order to maximize efficient to expedite claims