Peter Tsai Email & Phone Number

Austin, Texas, Us

I lead research efforts within marketing, working across functional teams to conduct studies and analyze data to surface key insights and that drive content creation and demand generation efforts.I frequently represent Spiceworks Ziff Davis to external audiences—including the Spiceworks Community, tech press, and industry analysts—often authoring blog posts, participating in press interviews, hosting public-facing webinars, and authoring bylines that surface relevant SWZD research.

Austin, Tx, Us

I create content designed to engage and entertain various technical audiences (IT pro, tech marketer, channel partners) in the Spiceworks Community and beyond. Additionally, I help design curated content experiences for an IT professional audience.In my role, I also play a pivotal role in conducting IT research (designing and fielding surveys) and authoring research reports that analyze the current state of information technology and provide insights into the industry. Also as part of my role, I've authored dozens of bylines for top-tier, third-party publications.

Austin, Tx, Us

As the rare engineer who enjoys writing, working a trade show booth, and *gasp* public speaking in front of hundreds of people, I played the role of marketer who's been in the shoes of (and truly feels the pain of) IT professionals. In my role, I churned out a steady stream of content, which ranged from webinars about virtualization and Group Policy delivered to hundreds of attendees, to eBooks, infographics, and humorous lists that drove 10,000+ social actions on SysAdmin day. And because I've been on both sides of the industry, I created effective content for IT marketers too, for example explaining the finer technical points of virtualization or spelling out why the casual use of the term "the cloud" drives IT pros mad. Additionally, I helped fellow marketers craft messaging and content that resonates with tech professionals and provided tips on how to come across as authentic while making pop-culture references to franchises such as Star Wars and Game of Thrones.

Round Rock, Texas, Us

Built and maintained relationships with Dell Enterprise and SMB customers through an online technical community for IT Professionals, growing monthly page views by 600% during my tenure. Served as the evangelist for Dell systems management tools, producing and promoting blog, wiki, video, and white paper content that influenced millions of dollars in sales of Dell products and solutions. Represented Dell at tech conferences, delivering presentations at major industry events.Created dozens of popular webpages and videos that drove millions of views from Dell customers around the world. Ran an influencer advocacy program that engaged top community contributors, managed content for a newsletter that consistently enjoyed a 20% open rate.

Round Rock, Texas, Us

Managed the Dell OS Server Premier Services Support relationship and contract with Microsoft. Served as a liaison between Dell Server OS Engineering and Microsoft Sustaining Engineering teams. Help drive issues to closure that ran the full gamut of data center technologies and played a key role in ensuring that new Dell server products launched on time.

Round Rock, Texas, Us

Utilized organization, communication, and problem solving skills to identify, root cause, track, prioritize, and resolve hundreds of hardware\software issues on Microsoft Windows Server 2008 on Dell servers. Managed relationships between test teams and engineers on Dell campuses around the world and worked extensively with Microsoft to drive operating system improvements.

Round Rock, Texas, Us

Wrote code that automated the custom software installation process in Dell factories, with a focus on reducing manufacturing lead time for PCs and laptops. Developed tools and scripts using UNIX Bash, Python, and Visual Basic that automated the Dell operating system recovery media process, making it easier for millions of Dell customers to restore their systems in the event of a failure. Worked on business process improvements projects, and produced numerous patent disclosures.

London, London, Gb

• Analyzed and developed test plans and test cases on Java enabled (JSP) applications for E-Government. Wrote test scripts and automated test plans using the Rational Suite of products and worked closely with developers and consultants to isolate defects and ensure that the company met deadlines.

Atlanta, Ga, Us

• Managed a multi-office network of 100+ computers. Maintained servers, set up email accounts, built and maintained web pages and databases, advised on technical purchases, fixed software and hardware issues. Coded a custom help desk application with a Visual Basic front end and Microsoft Access back end.

Dallas, Tx, Us

Designed and implemented a web-accessible knowledge base system for frequently asked questions about BellSouth's DSL Internet Access service.

Bs In Computer Science, Specializing In Human Computer Interation And Computer Education

Executive Masters Of Business Administration, Mba