Direct and support the operational and financial planning and analysis needs of the Network Operations Business Units, (Network Technology Operations; Core and Network Back Bone.) Key focus areas include: budgeting and forecasting, capital project management, procurement, and monthly financial results and controls.

Direct and manage the Subscriber Reporting functions for 10.6M customers across 20 States. Major areas include NYC, Southern California, Texas, Ohio, Wisconsin, Kentucky, Tennessee and Kansas City. Responsible for all subscriber metrics for Residential, Bulk Residential and Commercial (Business Class) customers. Manage the reporting for subscribers in the CSG Billing System and in the ICOM (NutCracker) Billing System. Hire, train and develop new and existing employees (team of 17). Responsible for the successful centralization, consolidation and standardization of the functions into Charlotte. Implement new reporting methods and standards using Ab initio application.

Manage the subscriber statistical data and reporting for the Texas Market.

Risk based Operational Auditor.

• Effectively directed and managed LAN/WAN, telecommunications, call center technologies (PBX, ACD, CMS, IVR, CTI, predictive dialer and voice recording system), network security, firewalls, intrusion protection systems IPS/IDS, disaster recovery, database, customer billing system, CRM, web sites, application development and I.T. financial controls, PCI and Sarbanes Oxley compliance.• Managed a team of over 30 employees located throughout Texas.• Managed the I.T. operating budget ($6M) and capital budget ($3M• Managed and implemented a local data warehouse using Oracle and then MS-SQL. • Developed and implemented I.T. policies, procedures and standardizations.• Effectively managed various projects including new technology equipment installation, billing system conversions and migrations, new websites, new business consolidations and integrations.• Managed the billing systems (CRM) to include: conversions, migrations, standardization, normalization and database cleanup.• Successfully launched new products and services, by providing IT and operational support and strategies.• Effectively developed and implemented new I.T. strategies and IT infrastructures for the Division. Designed and implemented a new WAN under in a short deadline, 5 months.• Increased network bandwidth and capabilities (from T-1 to DS-3) and eliminated excess telecommunication costs, by using new technologies and internal capabilities.• Reduced telecommunication expenses by 10% by contract review and identifying and eliminating unnecessary services.• Reduced capital and operating costs by standardized and consolidated call centers using VoIP technology. • Consolidated and interconnected multiple call centers and office locations throughout Texas into a single operation, allowing for a standardized methods, procedures and efficiencies.

• Directed a 70 seats inbound and outbound collection call center.• Managed the LAN, security, PBX, IVR and customer billing system.• Managed the credit and collection functions reducing bad debt by 10 %.• Managed the business office, budget development and internal controls.

• Managed and completed a $30M Hybrid-Fiber-Coax construction upgrade project under budget and ahead of schedule.• Directed and managed the LAN, security, PBX, IVR, credit and collections, business office, budget and internal controls.

• Managed the accounting, budgeting, finance, and reporting activities. Effectively managed the general ledger, payroll, customer billing systems, budget, external and internal audit and internal controls. • Developed and maintained the internal purchasing and inventory database systems.

• Audited the financial and operational activities of various Time Warner Cable divisions and corporate departments.