Peter Waldinger Email & Phone Number

Chagrin Falls, Oh, Us

Chicago, Il, Us

Responsible for building relationships with the company’s carrier partners, focused on performance improvement.-Manage a global team of three focused on improving carrier data quality performance throughout the truckload visibility network.-Conducted in-depth carrier analysis to pinpoint root causes of issues, resulting in a remarkable 20% improvement in truckload carrier tracking performance across the entire network. -Collaborated internally to design a new metrics package utilized for strategic reviews and successfully implemented Quarterly Business Reviews with carrier partners. -Fostered alignment among team members and key stakeholders to develop effective processes. -Utilized strong carrier relationships to promptly address and rectify carrier-specific issues. -Collaborated with carriers to understand their system usage, facilitating the internal development of new tools to enhance the carrier experience. -Established and defined carrier engagement strategies for the company, while creating Standard Operating Procedures (SOPs) to ensure continuous improvements across various modes.

Virginia Beach, Us

Led all aspects of the LTL Pricing and the Revenue Management teams to facilitate continuedgrowth within the organization.-Completed RFPs to mitigate carrier increase to less than 3%.-Negotiated carrier increases to less than 6% when RFPs were not necessary.-Priced new client opportunities that lead to a 70% conversion rate on new customer deals.-Grew and expanded carrier relationships through QBRs and improved scorecarding.

Cleveland, Oh, Us

In the role of Location Consultant, I was responsible for overseeing all transportation and supply chain studies for a site selection firm.-Analyzed customer freight spends to successfully locate manufacturing facilities. Analysis included the following modes: LTL, Truckload, Intermodal, Tanker, Rail, and Small Package.-Provided detailed operations spending analysis to justify changes to customer supply chains.-Performed additional analysis on other major costs including labor, utilities and taxes.-Worked with international clients to create or expand their presence in the U.S. market.-Conducted detailed field investigation on communities and properties identified as candidate locations.

Solon, Ohio, Us

As General Manager of Operations, I was responsible for the daily operations of a department of 12 employees. My goal was to consistently increase customer satisfaction ratings and ensure that all daily operations tasks were completed. Transportation Management Duties:-Negotiated and managed all individual customer pricing contracts with carriers in the LTL, Truckload, and Intermodal markets. Most new bids resulted in 30-50% customer savings.-Worked with carriers to mitigate carrier rate increases. By using thorough analysis, an average increase of less than 4% was able to be achieved.-Created and implemented the company's carrier qualification criteria to ensure all new and existing truckload carriers were 100% compliant.-Managed all carrier relationships to ensure customer needs were met.-Oversaw the company's carrier performance program. With a consistent focus on these issues, the operations team was able to stay ahead of major carrier issues.-Worked with developers to implement new and innovative features for the company's in-house Transportation Management System (TMS).-Worked with customers to determine correct freight classifications using the NMFC and provided several solutions on pallet configuration adjustments to ensure the best rates would be given.-Lead the implementation process for new customers including account creation, carrier set up, TMS training and new program launches.-Enhanced the company's freight claims process which resulted in a 10% increase in paid claims. Personnel Management Duties:-Interviewed and hired operations team members.-Developed a monthly review program for employees to discuss professional development.-When necessary, implemented corrective action plans to improve employee performance.-Implemented a team concept for customer service. This gave multiple points of contact to the customer. Based on customer surveys, this increased customer satisfaction by 15%.-Created a platform for training employees.

Solon, Ohio, Us

My role as Transportation Coordinator allowed me to have a direct connection to our customers. I was able to learn the day-to-day needs of customers inside and out.-Successfully managed day-to-day operations of customer accounts with a customer retention rate of 100%.-Ensured all updates to company TMS system were performed on a daily basis.-Created new customized reports to provide customers with accurate statistics on their account.-Implemented new functionality to the company's TMS with the help of developers.-Researched and contracted new carriers to meet customers' needs.-Acted as trainer to newly hired employees.

In the role of Estimate Coordinator, I was responsible for the set up and running of the company's new airfield expansion project division. This project was the company's first attempt at bidding on full airfield expansion projects and not just providing signage.-Reviewed all project specifications to determine the correct items to bid.-Worked with outside vendors to determine pricing for all items.-Followed up with contractors once bid was submitted and negotiated any changes to the submitted bid.-Successfully won the company's first airfield expansion project bid over $1 million.

As Transportation Coordinator, my role was to successfully manage all third-party equipment moves between vendors and customers. The successful coordination of these moves lead to a high customer satisfaction level.-Coordinated all freight movements with vendors and scheduled delivery times with equipment installers.-Worked with all LTL carriers to ensure the highest level of service to customers and the company's 15 distribution centers.-Audited all freight bills to ensure 100% billing compliance. When an issue arose, I would work with carriers to correct the problem.-Successfully implemented a carrier performance program which resulted in increased carrier service,-Filed detailed freight claims. Successfully increased our claims success rate to a 95% win ratio.

Ba, Communications

College Preparatory School