A proven responsible and highly accountable leader of large technical teams with strong customer focus and sound understanding of engineer teams. Experienced at building, managing and developing high-performing teams across multiple time-zones/cultures/countries.Initially a software developer who moved into technical customer support through systems and facilities management. Over 20 years’ experience of managing and leading support organisations of up to 400+ people across Europe, North America and India with budget responsibilities in excess of $45M USD.Varied experiences in the Defence, Shipping, Enterprise, Small Business and Consumer Software industries with a track record of:-• Delivering outstanding customer satisfaction and partner engagement• Working across countries, regions, organisational boundaries, virtual teams and partnerships• Restoring organisational results and staff moral• Achieving business results at the same time as improving employee engagement• Attracting talent, mentoring individuals and retaining high performing teams• Creating long term sustainable win-win partnershipsSpecialities:• Managing and leading teams across boarders and cultures• Improving Customer Advocacy and Partner experience at a regional and global level• Proactively working across organisations building empathy enabling teams to exceed common goals
Listed skills include Management, Organizational Leadership, Customer Service, Strategy, and 45 others.
