Peter Wenstrand Email & Phone Number

Greater Chicago Area

Manage a team of 9 Network and UC engineers responsible for the Network and Unified Communications infrastructure for 20+ offices worldwide including North America, EMEA and APAC.• Manage a highly redundant Internet, Wireless and LAN/WAN network infrastructure• Manage Cisco UCC for voice and video communications• Implemented and support WebEx, Zoom and MS Teams for remote meeting services• Responsible for the build and operations of a world class AV conference center… Show more Manage a team of 9 Network and UC engineers responsible for the Network and Unified Communications infrastructure for 20+ offices worldwide including North America, EMEA and APAC.• Manage a highly redundant Internet, Wireless and LAN/WAN network infrastructure• Manage Cisco UCC for voice and video communications• Implemented and support WebEx, Zoom and MS Teams for remote meeting services• Responsible for the build and operations of a world class AV conference center environment • Office moves and new office builds | offsite events and meetings support• Migrated all US voice services to SIP trunks• Implemented and support packet broker infrastructure to improve security and packet level performance monitoring• Built out a colo data center in Singapore to improve APAC performance• Contracts, Budget, TEM and project management• Manage external vendors and managed services providers Show less

Greater Chicago Area

Managed a team of 7 Network and Voice engineers responsible for the Network and Voice Communications infrastructure for 50+ offices worldwide including North America, EMEA and APAC.• Supported a global, complex call center environment based on the Avaya platform with advanced segmentation, CTI, call recording and reporting metrics• Built out new call center locations with high availability (SONET, MPLS, QOS, VoIP, Riverbed, DR)• Implemented and supported a global, Cisco… Show more Managed a team of 7 Network and Voice engineers responsible for the Network and Voice Communications infrastructure for 50+ offices worldwide including North America, EMEA and APAC.• Supported a global, complex call center environment based on the Avaya platform with advanced segmentation, CTI, call recording and reporting metrics• Built out new call center locations with high availability (SONET, MPLS, QOS, VoIP, Riverbed, DR)• Implemented and supported a global, Cisco based LAN/WAN network with high availability/performance• Implemented the LAN/WAN/Security infrastructure for a new web platform to host our ecommerce sites globally, including DR functionality and Akamai web application acceleration• Integrated EMEA/APAC/US VoIP communications to enable site to site dialing and least cost routing• Implemented a global solution using the Compuware platform for VoIP quality and internal/external application performance monitoring• Determined the annual budget for the network and VoIP infrastructure – managed specific projects to find cost savings in our communications spending Show less

Managed a team of 5 engineers responsible for the server, storage, network and unified communications infrastructure for 17 offices worldwide including North America, EMEA and APAC. Project implementation, operational support, security, compliance, technical design and client interaction.• Managed the roll out of new servers and storage to support new project initiatives including standardizing the configuration, security and hardening of all Windows server deployments• Lead… Show more Managed a team of 5 engineers responsible for the server, storage, network and unified communications infrastructure for 17 offices worldwide including North America, EMEA and APAC. Project implementation, operational support, security, compliance, technical design and client interaction.• Managed the roll out of new servers and storage to support new project initiatives including standardizing the configuration, security and hardening of all Windows server deployments• Lead the implementation of dot1x security on all switches, wireless and vpn connectivity with Cisco ACS• Managed the IT portion of a SAS 70 certification including change management and security controls. Worked directly with auditors, IT and users to ensure compliance throughout the audit time period• Extensive involvement in the technical documentation for compliance and business continuity plans• Managed the server, storage, network and security infrastructure for all hosted Internet applications and services. Managed upgrades, expansions and rollouts of new infrastructure and services• Implemented a global solution using the NetIQ platform for server and database monitoring Show less

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