Peter Fong Email & Phone Number

• Provide local and remote support for laptops and internal hardware• Assign and own tickets to resolution while documenting in Spiceworks• Onboard and offboard employees to internal audit procedures • Create accounts for RingCentral, Okta, KnowBe4, Office 365, Active Directory, NetSuite• Configuration and Asset management with PDQ Deploy / Inventory• Create, manage, and troubleshoot VMs with vCenter VM Ware and Hyper-V• On-going project to upgrade Server 2008 VMs… Show more • Provide local and remote support for laptops and internal hardware• Assign and own tickets to resolution while documenting in Spiceworks• Onboard and offboard employees to internal audit procedures • Create accounts for RingCentral, Okta, KnowBe4, Office 365, Active Directory, NetSuite• Configuration and Asset management with PDQ Deploy / Inventory• Create, manage, and troubleshoot VMs with vCenter VM Ware and Hyper-V• On-going project to upgrade Server 2008 VMs to Server 2016• Implement SSO solution Okta with AD sync for passwords reset and unified login• Deploy Sophos Anti-Virus as replacement to Symantec to all VMs and laptops. • Maintain Okta and Sophos health status, troubleshooting issues as needed• Manage WSUS for timely updates on VMs and endpoint laptops Show less

Roseville, Ca

• Onboard new returning employees into all applicable IT systems and websites.• Communicate with all applicable departments regarding the company on-boarding process.• Reset passwords for AD, SharePoint, Loan Origination Systems as requested• Ongoing database user maintenance in all applicable systems• Add or remove employees permission roles in BytePro/TwoXP and other loan software• Terminating employees and revoking access in Active Directory, BytePro, Office 365 and other… Show more • Onboard new returning employees into all applicable IT systems and websites.• Communicate with all applicable departments regarding the company on-boarding process.• Reset passwords for AD, SharePoint, Loan Origination Systems as requested• Ongoing database user maintenance in all applicable systems• Add or remove employees permission roles in BytePro/TwoXP and other loan software• Terminating employees and revoking access in Active Directory, BytePro, Office 365 and other software.• Seek cross training when available to provide more assistance to over team Show less

El Dorado Hills, Ca

• Direct installation, diagnostic and problem resolution for all personal computer (PC) hardware, related PCperipheral devices, software and network services for all BSC employees• OSD deployment for Windows 7/10 through SCCM• Advertising software and updates through SCCM and installation of software through software center• Manage and deploy BitLocker encryption for newly imaged computers• Work with users after deploying system to make sure they have what they need for day… Show more • Direct installation, diagnostic and problem resolution for all personal computer (PC) hardware, related PCperipheral devices, software and network services for all BSC employees• OSD deployment for Windows 7/10 through SCCM• Advertising software and updates through SCCM and installation of software through software center• Manage and deploy BitLocker encryption for newly imaged computers• Work with users after deploying system to make sure they have what they need for day to day operation Show less

Rocklin, Ca

Provide a high level of support for Contactless Point of Sale deployment for internal Store and Gap Inc.employees located in the North America market• Research, diagnose, resolve or escalate technical and procedural issues for Point of Sale terminals usingmultiple tools and documented process• Clearly log and assign tickets in Service Now as outlined in department documentation and problemmanagement requirements• Keep track of multiple VeriFone hardware going to various… Show more Provide a high level of support for Contactless Point of Sale deployment for internal Store and Gap Inc.employees located in the North America market• Research, diagnose, resolve or escalate technical and procedural issues for Point of Sale terminals usingmultiple tools and documented process• Clearly log and assign tickets in Service Now as outlined in department documentation and problemmanagement requirements• Keep track of multiple VeriFone hardware going to various stores while keeping internal customersinformed when necessary• Troubleshoot over the phone with technicians installing new Point of Sale modules to General Managersrunning firmware updates or cable management Show less

Santa Clara, Ca

Field and close help desk tickets with a User base of 300+• In charge of hardware and software deployment including migration from Windows 7 to Windows 10 andfrom Office 2010 to Office 365• Managing software and network installations for AutoCAD 2017, Adobe Suite and other relevant Usersoftware• Provide online support to multiple offices in California while also traveling to regional offices for in-personsupport• Manage Active Directory including resetting passwords,… Show more Field and close help desk tickets with a User base of 300+• In charge of hardware and software deployment including migration from Windows 7 to Windows 10 andfrom Office 2010 to Office 365• Managing software and network installations for AutoCAD 2017, Adobe Suite and other relevant Usersoftware• Provide online support to multiple offices in California while also traveling to regional offices for in-personsupport• Manage Active Directory including resetting passwords, managing distribution groups, creating anddisabling Users and computers• Configure new Users in Microsoft AX and CRM, Office 365 admin center and related admin centers,CallTower for Skype for Business backend, and Cisco IP desk phones• Problem solve and troubleshoot software and hardware for laptop computers Show less