Peter Fong Email & Phone Number

• Provide local and remote support for laptops and internal hardware
• Assign and own tickets to resolution while documenting in Spiceworks
• Onboard and offboard employees to internal audit procedures
• Create accounts for RingCentral, Okta, KnowBe4, Office 365, Active Directory, NetSuite
• Configuration and Asset management with PDQ Deploy / Inventory
• Create, manage, and troubleshoot VMs with vCenter VM Ware and Hyper-V

Roseville, CA

• Onboard new returning employees into all applicable IT systems and websites.
• Communicate with all applicable departments regarding the company on-boarding process.
• Reset passwords for AD, SharePoint, Loan Origination Systems as requested
• Ongoing database user maintenance in all applicable systems
• Add or remove employees permission roles in BytePro/TwoXP and other loan software
• Terminating employees and revoking access in Active Directory, BytePro, Office 365 and other… Show more

El Dorado Hills, CA

• Direct installation, diagnostic and problem resolution for all personal computer (PC) hardware, related PCperipheral devices, software and network services for all BSC employees
• OSD deployment for Windows 7/10 through SCCM
• Advertising software and updates through SCCM and installation of software through software center
• Manage and deploy BitLocker encryption for newly imaged computers
• Work with users after deploying system to make sure they have what they need for day… Show more
• Work with users after deploying system to make sure they have what they need for day to day operation Show less

Rocklin, CA

• Provide a high level of support for Contactless Point of Sale deployment for internal Store and Gap Inc.employees located in the North America market
• Research, diagnose, resolve or escalate technical and procedural issues for Point of Sale terminals usingmultiple tools and documented process
• Clearly log and assign tickets in Service Now as outlined in department documentation and problemmanagement requirements
• Keep track of multiple VeriFone hardware going to various… Show more Provide a high level of support for Contactless Point of Sale deployment for internal Store and Gap Inc.employees located in the North America market
• Keep track of multiple VeriFone hardware going to various stores while keeping internal customersinformed when necessary
• Troubleshoot over the phone with technicians installing new Point of Sale modules to General Managersrunning firmware updates or cable management Show less

Santa Clara, CA

• Field and close help desk tickets with a User base of 300+
• In charge of hardware and software deployment including migration from Windows 7 to Windows 10 andfrom Office 2010 to Office 365
• Managing software and network installations for AutoCAD 2017, Adobe Suite and other relevant Usersoftware
• Provide online support to multiple offices in California while also traveling to regional offices for in-personsupport
• Manage Active Directory including resetting passwords,… Show more Field and close help desk tickets with a User base of 300+
• Manage Active Directory including resetting passwords, managing distribution groups, creating anddisabling Users and computers