Clarabridge was acquired by Qualtrics in 2H2021. I continue to run Clarabridge engineering (now Discover engineering) as part of the larger Qualtrics engineering organization, while leading the group through integration, technology rationalization, process changes, org changes, people management adjustments, and hiring. Qualtrics is an amazing company and I am proud to be a part of it and contributing to its success.

Responsible for software engineering, cloud engineering, and product operations groups.

Lead a multinational development team that creates and maintains several SaaS-based and on-prem software products. Apply agile principles and methods in a practical manner, collaborating closely with senior leadership to ensure that process improvements are permanent and lasting. Coach teams both within and outside of Engineering on how to work better within the Scrum framework.Clarabridge is the leading provider of intelligent Customer Experience Management (CEM) solutions for hundreds of the world’s top brands, including Best Buy, Dell, E.ON, Intuit, L’Oréal USA, Pella, PetSmart, United Airlines, and The Wendy’s Company. Global 1000 companies trust Clarabridge to listen, analyze, and act on customer feedback. Clarabridge delivers the only comprehensive customer experience hub offering easy-to-use dashboards, reporting, collaboration, and engagement powered by the industry’s most advanced text analytics over virtually any feedback channel. Founded in 2006, Clarabridge is privately held with offices in Barcelona, London, Miami, San Francisco, Singapore, and Washington DC.

Establish and execute technology strategy, drive research and development in core areas, and directly manage key products. Also support pre-sales, product management, and client services activities.

Provided guidance to several large telcos in the areas of campaign management and convergent billing conversion planning.

Team lead for Broadcaster and Administrator product lines. Drove development plans, product specs, QA processes, documentation, and product readiness. Coordinated engineering, product management, beta programs, and tech support.

Established and ran Retail Category Management practice. Responsible for successful BI implementations at large retailers such as Hannaford Bros, Kmart, American Stores, CVS, and Federated Dept Stores.