Peter W-K Ang

Peter W-K Ang Email and Phone Number

VP/Head, Customer Service & Operations
Peter W-K Ang's Location
Singapore, Singapore
About Peter W-K Ang

• Vast experience in developing customer experience and operations strategies to drive profitable revenue growth across payments, banking and insurance companies.• In-depth knowledge of customer experience design and delivery; rich experience in working with region’s leading banks and financial entities: NETS, DBS, UOB, HSBC, BEA.• Adept at building engaged, high performance teams to implement customer experience road maps, and streamlining branch / field operations to maximise business efficiency.

Peter W-K Ang's Current Company Details

VP/Head, Customer Service & Operations
Peter W-K Ang Work Experience Details
  • Nets
    Vp/Head, Customer Service & Operations
    Nets May 2014 - Aug 2017
    Singapore
    Major areas of oversight: Customer Service Centre, Contact Centre, Merchant Operations, Merchant Training & Field Services Administration
    View
  • Dbs Treasures
    Avp, Treasures Customer Service Manager
    Dbs Treasures Apr 2010 - Apr 2014
    Singapore
    Headed customer service function for DBS’ affluent customers at various Treasures DBS Treasures Centres
    View
  • The Bank Of East Asia, Limited
    Avp, Customer Service Manager
    The Bank Of East Asia, Limited Dec 2009 - Mar 2010
    Singapore
    Responsible for managing BEA branch’s operations
    View
  • Hsbc
    Avp, Customer Service Manager
    Hsbc Nov 2007 - Sep 2009
    Singapore
    Responsible for managing HSBC branch’s customer service & operations
    View
  • United Overseas Bank Limited (Uob)
    Senior Project Executive
    United Overseas Bank Limited (Uob) Aug 2000 - Oct 2007
    Singapore
    Assumed 7 exciting roles as part of career development and rotation at UOB. Started career as a Customer Service Executive and progressed to last held role of Senior Project Executive
    View
  • Aia
    Superintendent, Financial Planning Program, Agency Deparment
    Aia Nov 1999 - Jul 2000
    Singapore
    View

Peter W-K Ang Skills

Banking Retail Banking Cross Selling Branch Banking Operational Risk Customer Service Operations Customer Service Customer Experience Customer Support Operations Management Military Operations Back Office Operations Job Coaching Executive Coaching

Peter W-K Ang Education Details

Frequently Asked Questions about Peter W-K Ang

What is Peter W-K Ang's role at the current company?

Peter W-K Ang's current role is VP/Head, Customer Service & Operations.

What schools did Peter W-K Ang attend?

Peter W-K Ang attended Deakin University, Ngee Ann Polytechnic.

What skills is Peter W-K Ang known for?

Peter W-K Ang has skills like Banking, Retail Banking, Cross Selling, Branch Banking, Operational Risk, Customer Service Operations, Customer Service, Customer Experience, Customer Support, Operations Management, Military Operations, Back Office Operations.

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