Peter Van Cleave Email & Phone Number

Davidson, North Carolina, Us

Liaison between field service leadership and Ingersoll Rand responsible for navigating complex, time-sensitive technical challenges, improving equipment reliability, and creating customer retention solutions.Leads rotary screw and small reciprocating Technical Support teams, responsible for technical services and training throughout North America - Ingersoll Rand, Gardner Denver Champion, and DV Systems brands. Leads customer facing Product Support team, responsible for end user technical support, product identification, and warranty services

Davidson, North Carolina, Us

Liaison between field service leadership and Ingersoll Rand, responsible for navigating complex, time-sensitive technical challenges, improving equipment reliability, and creating customer retention solutions.Leads rotary screw and small reciprocating Technical Support teams, responsible for technical services and training throughout North America - Ingersoll Rand brands. Leads customer facing Product Support team, responsible for end user technical support, product identification, and warranty services.Leads the North America Product Identification team, responsible for accurate, timely identification of machine parts for service, repair, or machine conversion.

Davidson, North Carolina, Us

Liaison between field service leadership and Ingersoll Rand, responsible for navigating complex, time-sensitive technical challenges, improving equipment reliability, and creating customer retention solutions.Leads rotary screw and small reciprocating Technical Support teams, responsible for technical services and training throughout North America - Ingersoll Rand brands.

Davidson, North Carolina, Us

Technical expert in reciprocating and rotary screw air compression technologies, responsible for training and development of field service technicians. As part of Ingersoll Rand's Global Technical Support team, provides real-time remote and on-site guidance to field service technicians. Leads investigations into complex, technical issues related to critical customer equipment, ensuring minimum downtime and maximum production. Primary focus on first pass resolution.Acts as lead serviceability consultant during new product development projects, providing recommendations for process and efficiency improvements. Conducts in-depth failure analyses on problem equipment, providing specific feedback to life-cycle engineering for product improvement. Lead instructor for contact-cooled and oil-free rotary screw compressor training seminars at the Ingersoll Rand Global Training Headquarters in Davidson, NC.

Davidson, North Carolina, Us

Technical expert in reciprocating and rotary screw air compression technologies, responsible for training and development of field service technicians. As part of Ingersoll Rand's Global Technical Support team, provides real-time remote and on-site guidance to field service technicians. Responsible for multimedia content generation for Ingersoll Rand's online knowledge base, TechDirect.Called upon to consult with the engineering department during new product development and provide recommendations for process and efficiency improvements. Conducts in-depth failure analyses on problem equipment, providing specific feedback to life-cycle engineering for product improvement. Conducts rotary screw compressor training seminars at the Ingersoll Rand Global Training Headquarters in Davidson, NC.

Washington, Dc, Us

• Managed all Marine Corps recruiting operations throughout the greater Cincinnati area, accomplishing 98% of overall contracting/initial entry mission.• Trained and certified seven recruiters in consultative sales and Marine Corps product knowledge, three of whom earned positions as station commanders under my guidance. • Developed strong community bonds coordinating volunteer activities with local school districts and non-profit organizations and partnering with various public and private agencies for outreach and marketing campaigns.• Spearheaded the critical initiative of the Musician Enlistment Option Program (MEOP), creating a uniform sales presentation and conducting sales/product knowledge training with all recruiters across the tri-state area, resulting in a 150% increase in MEOP enlistments over the previous year.

Washington, Dc, Us

• Recruited, equipped, and trained the new Quality Control section, responsible for the testing and certification of all new telecommunication installations across the 246-square-mile Marine Corps Base Camp Lejeune complex.• Researched and requisitioned more than $79,000.00 of critical test equipment and materials.• Wrote and implemented standard operating procedures for the operation of the new work section including workflow, testing standards and procedures, timelines, and record keeping; completed new standard for installation of all copper and fiber optic telecommunications cable aboard MCB Camp Lejeune.• Ensured all work section Standard Operating Procedures complied with current industry standards as well as Navy and Marine Corps regulations.• Managed work flow and distribution, maintaining the overall operation and efficiency of the section, servicing 40-50 in depth network and utility work orders per month.

Washington, Dc, Us

• Managed two military and ten government civilian employees operating throughout MCB Camp Lejeune complex.• Maintained the overall outside telecommunications cable plant infrastructure supporting over 47,000 Service Members by expertly distributing manpower and materials.• Investigated, identified, and repaired faulty telecommunication lines, and performed on-the-spot repair of telecommunication cables cut by Construction contractors, restoring service within established timeframes.

Washington, Dc, Us

• Managed and accounted for over $2M assets utilized in overall operations including tools; test, measurement, and diagnostic equipment (TMDE); safety equipment; and vehicles.• Established and implemented previously nonexistent procedures for tool and material accountability, saving the division thousands of dollars per month by preventing avoidable waste and abuse.• Identified and properly disposed of any obsolete TMDE, tools, and equipment. Acquired up to date replacements for disposed items whch met all current industry standards.• Researched and submitted purchase requests for any tools, equipment, and materials for the operation of the division.

Washington, Dc, Us

• Trained and led six Marines in the performance of their daily duties, providing on-the-spot technical guidance, as required.• Managed overall shop operations and accountability for over $250,00 worth of equipment while supervising component-level troubleshooting and repair of computers, telecommunication systems, data networking equipment, and radio assets.• Assigned troubleshooting and repair orders to appropriate personnel based on level of experience and technical expertise.• Authorized the ordering of repair parts and replacement components as well as submitting orders for any required commercial (non-system) items.• Generated and edited daily processing reports in order to track maintenance efficiency. Identified and took corrective action in any areas that required improvement.• Assumed responsibility as Maintenance Chief for a twelve month deployment, creating a maintenance activity from the ground up, supporting expeditionary operations across the Helmand Province.

Washington, Dc, Us

• Mentored and led fifty Marines in both the professional and personal aspects of their lives, resulting in zero disciplinary incidents over a two-year period.• Maintained strict accountability of all personnel and $5M worth of vehicles and equipment. • Coordinated daily physical training and tracked fitness progress for all Marines, developing and monitoring individualized fitness plans.• Met or exceeded all personnel training requirements including professional military education, technical and tactical proficiency, equipment requalification, and workplace safety. • Led a multi-location, seven-month overseas deployment in adverse, rapidly changing condition with zero casualties or disciplinary incidents.

Washington, Dc, Us

• Trained and lead ten Marines in the performance of their daily duties, providing on-the-spot technical guidance, as required.• Performed component-level troubleshooting and repair on telephone systems, computer systems, and other “wire-connected” end-user equipment.• Requisitioned and tracked necessary repair parts and replacement components during the full maintenance life-cycle.• Monitored daily processing reports in order to track maintenance status and timeliness of repairs.

Washington, Dc, Us

• Performed monthly inventories of all tools and equipment organic to the Small Craft Raid Platoon.• Maintained accountability of all gear by establishing check-in/check-out procedures.• Enforced proper procedure even when faced with superiors attempting to cut corners.• Provided tactical instruction in the proper assembly, disassembly, and operation of the Combat Rubber Reconnaissance Craft both as an individual craft and as a member of a platoon.

• Serviced the company’s largest accounts with 100 percent satisfaction and zero customer complaints. • Performed preventative and corrective maintenance on corporate and in-home water treatment equipment.• Conducted water treatment equipment sales calls in conjunction with water delivery stops.• Trained and assisted new drivers with route planning, customer interaction, and service calls.

Cincinnati, Ohio, Us

• Conducted candidate interviews and made hiring/firing recommendations to management.• Trained and supervised over twenty employees in front end operations and customer service.• Performed store accounting on an end-of-day and end-of-week basis, handling hundreds of thousands of dollars, ensuring all cash, checks, and credit charges were accounted for.• Traveled to regional headquarters to attend an invitation-only leadership and management seminar.• Operated the customer service counter handling all manner of customer complaints, shoplifting situations, returns, and exchanges.

Technical Management, Business Administration, Management And Operations

Certificate, Advanced Electronic Theory; Advanced Electronic Technician Course, Maintenance Management

Associate’S Degree, General Studies

Communication/Electronics Technician, Basic Electronic Theory; Telephone Systems/Personal Computer Intermediate Repair

High School, College/University Preparatory And Advanced High School/Secondary Diploma Program