Strategic partner and member of the leadership team for a midsized SUD Healthcare organization; talent development, payroll, HRIS system administration, labor management, union negotiation, leadership training, strategic plan development, benefits, conflict management, policy/procedures creation and enforcement, SHRM member, OSHA safety plans, and elevated guest experience.

People operations, HRIS systems, ATS systems, Non-for-profit cultural attraction retail, revenue generation, inventory control. I've reviewed venue staffing, when to hire permanent staff v. volunteers, guest service, strategic guest flow.

• Leader and HR support to 24+ Store Managers, Area Managers, and Store Support Staff.• Coordinating and implementing company-wide strategic plans that support the organizations retail vision and brand.• Analyzed financial statements, payroll, sales & expenses, demographic data, and contract.• Work closely with cross functional teams in a non-siloed environment to develop common solutions.• Created store level training tools for all new operational, HR, merchandising platforms and applications.• Created new Employee Handbook, Job Descriptions, and Team Member performance plans.• Built store, and regional level budgets, and bonus plans for Sales, COG, Payroll, Operations, and bottom-line Net Income, for full KPI analysis.• Rolled out new POS/ERP and analytical data process for retail stores, distribution center and store support center.• Intimately involved in redeveloping store and regional level SOP’s and operational readiness.

Retail Operations and CX Director, for the premier coastal tourist attraction. I redeveloped guest service, retail/food service experience, merchandise buying/allocation, COG controls, venue wide operational process improvements, and established multichannel brand experience. With the team we created analytical tools for CX, sales forecasting, staffing models, and Per Cap revenue generation. Developed leadership KPI training program and established operational efficiencies. Principal project manager for new full venue $26 Million Visitor Center rebuild.

Managed multi-unit retail locations, concentrating on, hiring/recruiting, and retaining a strong team of brand ambassadors, focused on guest service, budgeting/forecasting, visual merchandising, and product selections. Annually controlled payroll expenses and incrementally increased gross sales and net income through strategically placed merchandise planning. Regional operations support specialist, leadership P&L instructor, inventory coordinator and store auditor.