Responsible for business development, managing business operations, and the delivery of consulting services, technology solutions, and staffing services for a premier provider of IT services and solutions. LunaTek Solutions is known for helping organizations in the creation of pragmatic IT strategies and plans designed for maximum return at the lowest possible costs, consistently delivering technology projects and solutions to measurable goals that help clients achieve competitive advantage, and sourcing, managing, growing, and leading talent to ensure optimal organizational performance.

Helping growth-stage companies scale and increase their enterprise value by improving their ability to increase their operational efficiency and launching market leading products, using technology.

Responsible for the vision, strategy, operation, support and continuous improvement of all technology systems, services, initiatives and deliverables for a high growth vendor management company that provides appraisal, title/closing and REO asset management services to the real estate and financial services marketplace nationally. As a member of the Executive Leadership Team, responsible for leading and managing the technology organization to align with and proactively support the needs of the business within a secure, scalable, and business-aware framework of best practices.

Responsible for leading and managing a global technology infrastructure organization, four direct reports and forty-eight indirect reports, for a global top 15 asset manager that oversees over $300 billion and owns 13,000 stocks, or about 70% of the world's publicly listed equities. Responsible for providing a highly reliable technology infrastructure, ensuring dependable daily operations, identifying technology solutions to address business challenges, sponsoring projects that implement global solutions, ensuring user/customer service, supporting and enabling the efforts of the business applications teams through a software development lifecycle, and maximizing information technology’s overall contribution to the business

Responsible for solving business challenges with technology-based solutions for internal Netspend customers through the acquisition, development, integration, implementation, and support/administration of all Corporate Systems and Enterprise Applications for the largest prepaid debit card processor and marketer in the United States. Managed Corporate Application Development and Support Team, Corporate Infrastructure Administration Team, Desktop Support Team, and the Service Desk. Netspend generates annual revenues of $300 Million, employing over 500, and processes $8 Billion annually in card transactions for over 1 million customers nationwide.

Responsible for adapting the existing IT Organization to an IT Service Management Organization based on the ITIL framework of best practice. Managed the delivery of service, improvement plans, influenced service management strategy, and interacted with key suppliers and internal groups to identify opportunities for service improvement and better optimization of the IT infrastructure. Responsible for Service Support, creating and directly managing the Service Desk, and respectively responsible for the facilitation of the processes of Incident Management, Problem Management, Change Management, Configuration Management, and Release Management.

While completing a two-year MBA Program in one year at Seton Hall University, worked as a Graduate Assistant and served as an Academic Advisor for undergraduate and graduate business students at the Stillman School of Business, which is one of eight schools and has over 10,000 students. Supported the Dean's Office employing over 90 faculty and staff, provided database administration, data analysis, and administration of financial reconciliation projects.

Managed the Federal Service Desk Program, which included the Transportation Security Administration, Executive Office of Homeland Security, and other Homeland Security Inter-agencies. Implemented IT Managed Services, ongoing development and enhancement of business processes, escalation and problem management. As program commenced, provided expanded Project / Account Management for new accounts and the BASF, Deluxe Paper Payment Systems, and additional responsibilities.

Supported 30,000 Western Union agents and upper management in 270,000 locations on proprietary software programs, DOS 6.2, Windows OS, and a multitude of hardware devices. As Knowledgebase Admin, authored troubleshooting articles/fixes and restructured the entire knowledgebase utilized by roughly 50 Support Technicians.

Served as Senior Network Administrator for a privately held firm that employed approximately 30 staff and generated annual sales of $3 Million. Provided IT support for entire office (ranging from computer maintenance to managing various mail-merge programs generated by web-based promotional offers).

Worked within the Dallas Disability Claims Office serving as the Clerical Support Team Lead for this Fortune 500 Company.