After leaving the Singapore Armed Forces as a regular non-commissioned officer, my career began in the Audio-Visual industry for 6-years, and thereafter, with the Information Technology industry some 20 years in IT Enterprise sales experience involving IT System-integration & total Turnkey Solution business. I am passionate & focus in what I do & I believe in making a positive difference in every role I’m given. Currently, I am in my 6th year in IT Technical Support on EUC environment. At the moment, my career has been full of growth, and learning to overcome challenges in End-User Computing, and specializing in technical support, managing end-users’ expectation & IT operations.Since my mid-career switch from enterprise sales to technical support in ‘2018, I achieved a certification for Project Management Professional (PMP)® with Course Contact Hours/PDU Value: 35 and, an in ITSM (ITIL v3) in Programme Management (ITSM).I considered myself successful in serving both internal and external customers, and I am currently a team- lead for DaaS