Pete Terryn Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids Metropolitan Area

Michigan, United States

Grand Rapids, Michigan, United States

Greater Grand Rapids, Michigan Area

My primary role in operations was to transform an underperforming culture and build operational efficiencies. Culturally, we implemented several programs to drive engagement, including: new attendance policy; new dress code; a merit based compensation program; monthly feedback sessions, annual reviews, weekly production contest, individual and team performance metrics, performance recognition program, leadership training, and safety team. The operation saw output increase by 50% while driving down labor costs through process improvement. During this time we also acquired and integrated two companies.

Greater Grand Rapids, Michigan Area

My responsibilities include the creation and growth of services that supported our core datacenter maintenance offering. These services include our Network Services offering, our Subcontract Maintenance offering, and our International Services team. I was responsible for growing these programs from scratch to combine for $16 Million in annual revenue. While building these programs, we worked very closely with our sales team. We performed regular training sessions with sales to teach the intricacies of the programs and drive confidence in the product. We also provided subject matter experts to participate in the sales cycle to display our strengths in those areas.

Responsible for leading our Purchasing, Warehouse, and Customer Support teams. During that time, I led the reduction of our parts costs and improved relationships with our vendors. This was accomplished by designing and implementing an online RFQ system. This system allowed our vendors to see our parts needs online and provide pricing and availability. The real-time data provided improved our parts quality and reduced costs. We also drove down our logistics costs by using the RFQ system to identify the geography of our vendors in relation to our need. We also used that data to create vendor scorecards and provided our vendors with regular feedback on their performance. Our warehouse maintained a 99.8% accuracy while housing over 100,000 individual parts. The warehouse was a 24/7 operation that consistently met ontime delivery over 99%. Our Customer Support team became a launch pad for talent within our organization as we hired inexperienced team members and developed them as they grew into other roles.

In this role I was responsible for our Grand Rapids, MI service team and the customers they supported. I was an escalation point for any customer concerns and worked to develop our engineers.

Provided on-site hardware maintenance for our customers with mid to high-end servers.