Pete Zanoni Email & Phone Number

Maryville, Tennessee

Working 28 hrs/wk in the Cancer Registry Office with suspense cleanup, abstracting, quality assessment, and patient follow-up.

Knoxville, Tennesse

Contributing to company growth from 3 to 18 store locations over the last 7 years, building a solid company reputation in the non-profit thrift store industry, providing millions of dollars to support the Knox Area Rescue MinistriesLeadership & Administration• Motivational based interviewing, hiring, training and directing multiple team-leaders and team-members• Budgeting for payroll and materials, scheduling work-hours • Employee performance documentation with bi-annual reviews• Compliance with regulations for drug-free workplace, worker’s compensation, HIPPA and DOT• Collaborating with directors and staff members from our warehouse, processing and sales divisions on a daily basisCustomer Service • Directing product-donation calling center with 3 logistic specialists, handling over 15,000 calls per year• Reducing response time for in-home donation pickups by 86%, from 7-day to next-day service • Developing partnerships with local charitable organizations, growing 93% from 5 to 70 partners (2008-2013)• Increasing donor satisfaction by creatively explaining how we turn their household goods into food for the homelessBusiness Growth• Increasing distribution service between stores by 80%, growing from 3 to 18 store locations • Increasing donation pickup service volume by 70%, growing from 1500 to 5000 in-home pickups per year• Increasing donation product values by 70%, growing from $300,000 to $1,000,000 per year• Directing staff schedules, increasing team size by 75%, growing from 3 to 13 team members• Increasing our fleet from 2 to 5 box trucks• Adding a 2nd shift to improve efficient use of transportation resources• Creatively using Microsoft Excel to design and implement our unique transportation logistics strategy• Using Google Sheets to provide low-cost, internet-accessible scheduling data for transportation crew members• Recording and interpreting monthly metrics data​: showing trends, strengths and weaknesses

Livonia, Mi

Contributing to a 28% increase in orders from 2003 to 2007 reaching a peak of $50 million in annual salesForecasting & Customer Service• Using SAP’s CRM software to submit weekly sales-forecast reports to JAE’s factory production planner• Inside sales, technical support and creating sales presentations for electronic connector products

Greater Detroit Area

Public speaking, recruiting & directing teams of volunteers, raising charitable donations

Ncra-Ahima Cancer Registry Management (Crm) Program, Hospital Cancer Registry

The NCRA (National Cancer Registrar's Association) - AHIMA (The American Health Information Management Association) Cancer Registry.

Microsoft Office Master Certification Program

B.A. Pastoral Studies, (Theology, Education, Counseling)

Student, Electrical Engineering