Davide Petilli Email & Phone Number

• Create engagement strategies with clients to develop a professional relationship through the provision of product and operational services, training, and customer services;
• Educate customers on how to use Valutico’s products/services and focus on/identify features Valutico clients need to learn/want to have;
• Scheduling and conducting conference calls/meetings that give Valutico clients customized training on how the Valutico product suite can be used to meetparticular client needs;
• Promote the success of the Valutico services by regularly checking on how Valutico’s products and services are meeting customer needs and identify areas for possible improvement;
• Encourage customers to upgrade their Valutico subscriptions and buy additional services;
• Create loyalty and repeat customers renewals incl. keeping track of customer product expiration dates, following up with customers to renew their contracts to avoid potential churn;

• Helping users navigate the platform through online Communities and Events;
• Providing personalized guidance and recommendations to customers;
• Keeping track of project schedules and due dates;
• Helping client to boost their ROI
• Creating effective communication plans;
• Scrutinizing feedback and data to improve product performance;

Rome Marriott Park Hotel

• Providing the highest standard of service to our guests through effective supervisory of my team
• Attending weekly operations meetings, presenting the events responsible for
• Complying with company standards whilst dealing with all paperwork and revenue handling procedures. To be responsible for monies, floats and payment methods
• Ensuring that all employees in the M&E Department carry out their respective tasks and responsibilities in a professional and efficient manner
• Act as liaison between client and operational team members to manage change and to make sure the clients’ expectations are exceeded
• Meeting face to face with clients and noting their requirements at the time and offering advice to ensure the event is a success

London, United Kingdom

• Attending weekly operations meetings, presenting the events responsible for
• Providing comprehensive quotations for all types of meetings and events and conducting site inspections
• Meeting face to face with clients and noting their requirements at the time and offering advice to ensure the event is a success
• Offering the client a completely bespoke and innovative service, suggesting menus, wines and any other upgrade
• Communicating with all heads of departments, especially the Executive Chef and the F&B Manager
• Act as liaison between client and operational team members to manage change and to make sure the clients’ expectations are exceeded

Roma, Italia

• Responding quickly and efficiently to all in-coming M&E enquiries, by telephone, fax and e-mail
• Following up all enquiries, preparing proposals and facilitating showrounds with potential clients to show them Hotel facilities
• Contracting booking and raising invoices
• Co-ordinating all details for the client, including Food & Beverage and AV equipment
• Creating and executing Banquet Event Orders
• Coordinating and interacting with other hotel departments and working as a team to reach targets set by the Operation Manager

Europe

• Design, organisation, implementation and coordination of European Commission Agency funding Programmes: Youth in Action and Europe for Citizens
• Project partners identification
• Context analysis, monitoring, valuation and Follow-up activities
• European Court of Justice role-playing
• Non-formal education activities about migrations European policies

Torino, Italia

• Quantitative and qualitative analysis on Airport Systems Development of Regione Puglia
• Data collection analysis
• Charts creation on Excel and on STATA
• Production of a final evaluation report for the client

Siviglia, Spagna

• Intercultural mediation and interpreting at schools
• Back-office and administration activities
• Coordination of NGO activities