Davide Petilli Email & Phone Number

• Create engagement strategies with clients to develop a professional relationship through the provision of product and operational services, training, and customer services;• Educate customers on how to use Valutico’s products/services and focus on/identify features Valutico clients need to learn/want to have;• Scheduling and conducting conference calls/meetings that give Valutico clients customized training on how the Valutico product suite can be used to meetparticular client needs;• Promote the success of the Valutico services by regularly checking on how Valutico’s products and services are meeting customer needs and identify areas for possible improvement;• Encourage customers to upgrade their Valutico subscriptions and buy additional services;• Create loyalty and repeat customers renewals incl. keeping track of customer product expiration dates, following up with customers to renew their contracts to avoid potential churn;• Build trust and transparency with clients, through interviews and communication - through interviews, answering client questions, and helping create materials formarketing such as Case Studies and Testimonials;

• Helping users navigate the platform through online Communities and Events;• Providing personalized guidance and recommendations to customers;• Keeping track of project schedules and due dates;• Helping client to boost their ROI• Creating effective communication plans;• Scrutinizing feedback and data to improve product performance;• Recognizing user needs and behaviors to enhance product development;• Participating in crafting functional design specifications and user stories;• Assisting and supporting clients in API Integrations and 3rd party services (gamification, digital maps);

Rome Marriott Park Hotel

• Providing the highest standard of service to our guests through effective supervisory of my team• Attending weekly operations meetings, presenting the events responsible for• Complying with company standards whilst dealing with all paperwork and revenue handling procedures. To be responsible for monies, floats and payment methods• Ensuring that all employees in the M&E Department carry out their respective tasks and responsibilities in a professional and efficient manner• Act as liaison between client and operational team members to manage change and to make sure the clients’ expectations are exceeded• Meeting face to face with clients and noting their requirements at the time and offering advice to ensure the event is a success• Assisting in implementing training plans and objectives to ensure that each member of the team works effectively and gains confidence and knowledge• Offering the client a completely bespoke and innovative service, suggesting menus, wines and any other upgrade• Communicating with all heads of departments, especially the Executive Chef and the F&B Manager

London, United Kingdom

• Attending weekly operations meetings, presenting the events responsible for• Providing comprehensive quotations for all types of meetings and events and conducting site inspections• Meeting face to face with clients and noting their requirements at the time and offering advice to ensure the event is a success• Offering the client a completely bespoke and innovative service, suggesting menus, wines and any other upgrade• Communicating with all heads of departments, especially the Executive Chef and the F&B Manager• Act as liaison between client and operational team members to manage change and to make sure the clients’ expectations are exceeded• Ensuring all client meetings are followed by a comprehensive and accurate written summary with a maxiumum of 24 hours• Conducting exit interviews with clients at the end of each event• Preparing and submitting weekly M&E Forecast Analysis report

Roma, Italia

• Responding quickly and efficiently to all in-coming M&E enquiries, by telephone, fax and e-mail • Following up all enquiries, preparing proposals and facilitating showrounds with potential clients to show them Hotel facilities• Contracting booking and raising invoices• Co-ordinating all details for the client, including Food & Beverage and AV equipment• Creating and executing Banquet Event Orders• Coordinating and interacting with other hotel departments and working as a team to reach targets set by the Operation Manager• Assisting clients enquiries during the event• Recording the progress of all enquiries and translating into a monthly report, including enquiry conversion rates and Business On the Book

Europe

• Design, organisation, implementation and coordination of European Commission Agency funding Programmes: Youth in Action and Europe for Citizens• Project partners identification• Context analysis, monitoring, valuation and Follow-up activities• European Court of Justice role-playing• Non-formal education activities about migrations European policies

Torino, Italia

• Quantitative and qualitative analysis on Airport Systems Development of Regione Puglia • Data collection analysis • Charts creation on Excel and on STATA • Production of a final evaluation report for the client

Siviglia, Spagna

• Intercultural mediation and interpreting at schools• Back-office and administration activities• Coordination of NGO activities