Supports the electronic Project Management (ePM) program as well as any SharePoint (SP) updates across the programs. Train (SharePoint versions 20010, 2016 and 365), for a better user experience. Designs, implements, troubleshoots, debugs, and codes SP in an Agile environment using Jira and Confluence for tracking. Support the U.S. Customs and Border Protection (CBP), the U.S. Immigration and Customs Enforcement (ICE) (Student and Exchange Visitor Program (SEVP) and Visa Security Program (VSP)), Department of Homeland Security (DHS) Access, Data Services Branch, Chief Readiness Support Office (CRSO), Homeland Security Information Network (HSIN).

Senior Trainer / SharePoint OOB Developer. Act as an expert advisor to the customer in all aspects of SharePoint (administration, configuration, best practices, etc.) and be able to recommend solutions to customer’s requirements based on past experience on the subject matter. Support multiple sets of customer requirements through Scrum and/or Kanban at any given time. Designing, developing, troubleshooting, debugging, and implementing software code, in a fast-paced agile environment. Working with graphic designers and other members of a project team to develop the site concept, interface design, implementation, and architecture of the website. Assisting team members with the planning, preparation and administration of a SharePoint 2010 to SharePoint 2016 migration effort. Providing web-based SharePoint, SharePoint Designer and InfoPath training to end users in a webinar classroom for up to 120 students at a time.• Completed creation and implementation of all new training manuals and presentations for classes to be trained using SharePoint 2016, SharePoint Designer 2013 and InfoPath 2013• Created differences videos displaying SP2016 new functionality vs SP2010.• Created Computer Based Training for the SharePoint 2016 101 class to enable users to have a choice between taking a virtual teacher led class vs a computer based one.• Updated all the testing scenarios to be done using a CBT for ease in grading and flexibility as well as ensuring that the test for the users never looks the same.• Updated all workflows for registration and enhanced the custom solution built in SharePoint.

Senior Business Analyst / SharePoint Developer works with the client business owner to define the scope of a project / release, develop requirement documents, use cases, activity diagrams, flowcharts, and supplemental specifications to describe the application requirements to support the project scope. Leading the interaction with various business stakeholders to gather, organize, and evaluate business requirements. Documenting and reviewing the business requirements with various business and technology stakeholders. Coordinating with various business groups and technology groups and derive business solutions. Design and implement SharePoint based solutions which address a range of business needs which may involve collaboration, workflow, content management, document management, or business intelligence / reporting.• Completed a full SDLC project for a Litigation Hold System for OGC, including writing documentation and getting approval from the Project Review Board (PRB), Organization Configuration Control Board (OCCB), and Technical Review Board (TRB). • Assess business process and suitability for solution implementation using the Microsoft SharePoint 2013 platform.• Provide content management strategies for intranet and extranet websites on the SharePoint platform.• Design solutions based on established patterns and best practices around Content Management, User Adoption, Governance and Change Management.

Provide SharePoint administration, maintenance and support. Implement Ad hoc projects and tasks. Pro-active work ethic that includes research, configuration and deployment of new feature sets. Ensure deliverables are completed in a timely manner. Primary focus is to understand customer’s requirements and leverage SharePoint Technologies to meet the needs of the customer. Furthermore, this candidate must possess the ability to independently run an entire system or portion thereof and to review and process its output for validity and accuracy. Primary focus of the position will be to support, maintain, and develop the OCIO SharePoint environment that includes:- Maintenance of the SharePoint Portals which includes permissions, site collection lay-out, site creation, and break-fix requests. - Create and facilitate a comprehensive training plan to include end user training and customer/power user/seminars/ brown bag sessions. - Utilize Remedy to track customer requests and ensure that tasks are complete in a timely manner. - Leverage SharePoint feature sets such as Workflows, InfoPath Forms, Excel services, Wiki’s, Dashboards, KPI’s and Score Cards to aid customers in automating business processes and facilitating their day to day activities. - Leverage Performance Point Services and Managed Meta Data Services to improve reporting capabilities as well as content management. - Manage SharePoint Projects for all branches. Create presentations for high-level executives. - Requirements Gathering. - Create and configure Project Plans based on customer needs.

Responsible for creating/updating SharePoint master pages, working with SharePoint permissions, and general SharePoint content management duties.Highlights of ResponsibilitiesDevelop and revise training courses. Prepares training manuals.Prepares instructor and student materials.Prepare instructions and other resources to web-masters on technical procedures, strategies and solutions for maintaining and optimizing sites.Trains personnel by conducting formal classroom courses and labs as well as one on one training.•Work with the customer via Help Desk tickets to resolve issues.•Create/update SharePoint master pages.•Configure SharePoint permissions.•Create/update content on HTML /HTML5 sites.•Create/update InfoPath forms.•Create/update client-side scripting (CSS) and code.•Troubleshoot, analyze and resolve issues identified by user community.•Ensure that public websites comply with laws, regulations, and OMB policies for federal public websites, and have them tested for cross-browser compatibility.•Recommend for Government approval and develop approved technical strategies to create and maintain web content and design technologies to improve productivity.•Document Standard Operating Procedures and processes.•Build and customize workflows in SharePoint Designer.•Research, identify and recommend solutions to satisfy user requirements.SP2007, SP2010 and SP2013

Leverage Project Leadership, Change Management & SharePoint expertise to plan and design complex business processes/system modifications and make recommendations to improve business development. Innovate strategies for optimal use of SharePoint and drive all SharePoint development, as well as ensuring smooth operation of SharePoint infrastructure, code repository/deployment and effective administration of SharePoint 2010/2007 farms/environments. • Overcame challenge of an IT department run as a break/fix operation rather than accomplishing new projects, with no best practice processes in place. Created detailed processes for the IT team, enabling enabled them to meet CMMI levels, regulate SDLC for all new initiatives and consistently produce results.• Developed Release & Change Management. Processes/work instruction, including process flows that were implemented into TFS and are now followed by the entire development team.• Took the initiative to develop a Requirements Traceability Matrix and Test Plan template.• SharePoint Dev: Played key role in transitioning client legacy systems’ run and maintain model to a SP and .NET centric architecture. Worked closely with client sponsors to capture requirements & solution the first SP workspaces for RTSC’s major stakeholders: BD, Engineering, Finance and Supply Chain.− Built, configured and administer many SharePoint sites, including content management & training; also champion infrastructure governance for all SharePoint environments.− Central resource for client in defining requirements. Worked with the Business Development Team to create/migrate a Knowledge Management Library from eRoom to Sharepoint, as well as a proposal generation tool to respond to RFPs in SharePoint. − Built sites for IT Portfolio Management to aid in the tracking of IT projects and for Total Employee Engagement.− Created a "SharePoint Nice-to-Knows" manual that was featured on every internal SharePoint site for the end user.

• Plans and designs complex business processes and system modifications. Makes recommendations to improve and support business activities.•Gathers business requirements through a variety of techniques such as work sessions and interviews. Analyzes and documents client complex business requirements and processes; communicates these requirements to appropriate parties.•Creates complex test case scenarios to be used in testing; monitors/oversees the testing of business applications to verify that all client requirements are incorporated into the system design.•Coordinates business analyst tasks on information technology projects and provides project team member guidance and support. May plan, allocate and monitor work of other business analysts.•Participates in technical reviews and inspections to verify 'intent of change' is carried through the entire project.•Provides time estimates for project related tasks.•Provides leadership and work guidance to less experienced personnel.•Plays an integral role in the development of strategies for optimal use of SharePoint and other collaborative tools within the organization. •Managing SharePoint development and ensuring smooth operation of SharePoint infrastructure, code repository/deployment, and administering multiple SharePoint 2007 and 2010 SharePoint farms and environments.• Crafted an Oracle subcontractor credentialing application, enabling government clients to determine if GD employees and subcontractors had the credentials required by a US Army contract to hold various contract positions. • Created complex test case scenarios and monitored/oversaw the testing of business applications to verify all requirements were included in system design.• Led Oracle project to convert timekeeping application from one week to 2 weeks, enabling a 9/80 format if needed; this modification was adopted company wide. Tracked the SDLC using SharePoint and following CMMI.

Produced requirements/business process documents, as well as documenting all “as is” and “to be” processes for current software as well as user manuals.Constructed a help desk system and process for application support.

Responsible for implementing new software from Deltek for processing of Federal projects and contracts information in support of the Federal finance function.-Develop Requirements documents for system implementation-Develop Business Process documentation-Functional Testing of Software-Support system configuration-Training of system users

* Build and author system requirements related to software/applications development. * Translate business requirements into functional design documents. * Build and author use cases as they relate to business requirements. * Participate in technical design workshops. * Develop functional expertise around N.E.W.’s business processes. * Work with business partners to develop new business processes supporting N.E.W.s service and offerings.

Provides comp eval & sup for SunFed CRM, ERP, PTO & DMPt sys, encompassing App Sup/Maint, Data Maint, User Tech Sup, Rel Mgmt, Report & Audit. Fulfill role as HW/SW Trainer, designing and deliver learning modules to new and exp Prod/Svc Quoters/Bookers. * Manage new rels and upgrades for the above apps, incl eval, testing, training and coordination globally. * Represent SunFed with the Global, Americas and USapp support teams, maintaining alignment betweentools and processes and ensuring to take adv of tools/forms/batch load templates. * Quickly and effectively resolve/manage issues and actas coordinator for all tech escalations and bug/RFEsubmissions for the CRM, DMPt and PTO user community. * Serve as CRM Tech Lead, overseeing Security andAudit functions. * Train the quoting and booking on ERP and desktop apps, sys and processes. Work closely with transaction processing SMEs and sources to create or enhance existing training modules and material.

Functional Responsibility: Project management for customer opportunities/ engagements. Ensuring a project produces the required deliverables to the required standard of quality and within the specified constraints of time and cost. Leads production on work products to ensure the required resources are accurately assigned, and quality controls, risks, and constraints are identified. Assembles project teams/resources that ensure the required skills and level of resource are obtained or identified for future activities within the project. Maintains the project plan to ensure that the project is proceeding in line with agreed milestones. Manages project issues and risks. Maintains communication with key players.

Preside over e-Publishing initiatives for global clients, encompassing pre-sales support, proposal development, quality assurance, develop/set expectations, project objectives and implementation. * Establish timeframes and cost parameters based on data analysis.* Manage & monitor project budgets, timelines and resources. * Conduct process and project management reviews.* Maintain communications with internal & external clients through project phases, including the data conversion process.Key Accomplishment:* Spearheaded launch of a real-time, online database supporting the client by using doctors in India, requiring on-site facility setup, scheduling, planning and training.Environment: MS Project, MS Word, Outlook, MS Access, Proprietary CRM

Directed multi-functional teams and external vendors in data conversion projects for government and private sector clients. Handled pre-production tasks, such as developing specifications, establishing timeframes/costs, producing conversion samples & initial prototypes, change management solutions and engineering a production plan.* Established learning objectives based upon training needs and assembled specific methods and activities in a coherent design to facilitate training.* Created documentation detailing the set-up of new customer sites, from evaluating/purchasing systems & software to training and support (on-site, online and via telecom).