Petko Pironkov Email & Phone Number

Plovdiv, Bulgaria

Plovdiv, Bulgaria

Plovdiv, Bulgaria

Established the SMB Sales function in Bulgaria by hiring and leading a team of sales professionals for both existing business and new logo acquisition. Organising and conducting trainings for the team members. Introducing new and improving existing sales processes. New and Existing business pipeline management through Financial Forecasting and Reporting to the wider business. Working closely with team members to achieve their personal sales quotas/targets. Supporting the team throughout the whole sales cycle as well as coaching them on improving lead qualification,negotiations, and closing deals. Support the people, their clients, and prospects withadditional consulting for the more complex SaaS deals. Approving complex commercial terms and deals. Responsible for signing commercial client contracts.

Plovdiv

Managing, coaching and empowering 4 to 6 Client Relationship Managers to be successful in their roles. Overseeing the team's renewal and upsell revenue pipelines. Working closely with each Client Relationship Manager towards achieving their and the team's targets as well as helping them with their own development. Handling client escalations and being involved in more complex client situations. Being involved in contract and pricing negotiations, as well as agreement amendments conversations. Fostering a positive team culture by actively recognising personal and team successes. Partnering with the Head of the department and the rest of the Team Managers towards establishing new and evolving current team strategies. Working closely with Sales, Implementation, Marketing, Support and Design teams for alignment and evolvement of current mutual processes. Conducting interviews with candidates for the Client Relationship Team role. Helping other Teams internally with their own recruitment by being a part of the interview panels.

Bulgaria, Plovdiv

A hybrid role - having a halved portfolio of clients, and at the same time directly managing 3 Client Relationship Managers. Onboarding, training and supporting new and existing Client Relationship Managers with their professional and personal development. Partnering with Head of the department and other Senior Client Relationship Managers towards establishing new and evolving current team strategies.

Proactively managing a portfolio of up to 60 clients from the UK by building meaningful and longstanding relationships with client HR and Senior stakeholders. Protecting and growing portfolio revenue to target by understanding clients' objectives, selling with empathy and driving greater engagement with their platforms. Being involved in contract and price negotiations. Maintaining internal databases and client information up to date in Salesforce and Reward Gateway's internal core platform.

Bulgaria

Providing technical support to Reward Gateway's clients related to the benefits. recognition, and platform administration products via email, phone and live chat. Partnering with the Client Success/Relationship teams in extracting and delivering Management Information reports to clients with the help of internal reporting systems as well as Google Suite tools. Taking part in training sessions, oriented around Reward Gateway's products for both clients and internal stakeholders as well.

Plovdiv

Providing technical support related to phone and broadband services to customers in the UK. Picking up inbound calls from customers, as well as occasionally making outbound calls to customers and third party organisations.

Bachelor'S Degree, Tourism Management

Erasmus Exchange Programme, Tourism And Hospitality Management

Erasmus Exchange Programme, Tourism And Hospitality Management