I have extensive experience leading IAM platform implementations, including Okta WIC, Okta CIC, and Ping AIC, for diverse clients. By aligning technology solutions with business goals, I ensured seamless integration and built strong collaborations between technical and business stakeholders. My role involved managing full project lifecycles, directing comprehensive assessments of IAM solutions, and architecting bespoke strategies to enhance security and operational maturity.I excel in orchestrating user lifecycle management and automation, leveraging cutting-edge tools to streamline processes, reduce manual effort, and maintain compliance with industry standards. As an IAM program manager, I drove cross-functional teams to define roadmaps, conduct sprint planning, and deliver projects on time and within scope. I also acted as a business analyst, translating client needs into actionable plans and ensuring long-term success and security compliance.This blend of technical expertise, strategic oversight, and stakeholder engagement has positioned me as a versatile leader in both IAM engineering and program management, capable of driving transformative initiatives for organizations looking to strengthen their IAM programs.

Led the initiative to automate IAM (identity access management). The team built bespoke automations to manage user access across 15 SaaS systems, leveraging Okta Workflows, robotic process automations, AWS DynamoDB, and AWS Lambda. This alleviated over 1,000 monthly tickets from the helpdesk and saved 50 hours during quarterly access reviews. Responsibilities include sprint planning, hosting scrums, drafting functional design documents, and building the workflows.Partnered with the Information Security team to build and document role-based access controls to meet SOX compliance. Responsibilities include working with system/business owners to define roles and access rights, building approval processes, and automating the assignment of roles where possible.Led the implementation of ServiceNow to be used as the platform for change management, IT incident management, request management, and hardware asset management. My role was a product owner, working closely with stakeholders to identify and specify business requirements and creating actionable deliverables for our technical team.

Partnered with the Security, DevSecOps, & Engineering teams to develop roadmaps for support processes & technology architectures.Managed administration of enterprise systems (Google Workspace, JAMF, Okta) & developed implementation plans to automation IT operations, ensuring security compliance & delivering on prioritized business needs.Oversaw the implementation, integrations, automations, & security configurations of 90+ SaaS solutions.Planned and implemented a companywide service desk initiative for both internal employee requests/incidents & customer-facing support across the IT, People Operations, Product, and Clinical Operations departments.

Led renewable energy procurement strategies in Japan for a group of major international companies. My responsibilities included project management, viability assessments, developer negotiations, financial analysis, & stakeholder engagement.Developed renewable energy procurement guides for a major technology company’s supply chain clean energy program.Built cost models of electric utility tariffs to forecast operational electricity costs at future data center sites for a major IT company.

Managed administration of enterprise systems, end user computing management tools, and audio/video infrastructure.Automated onboarding/offboarding processes, reducing hours spent to onboard new employees by 67%.Planned & deployed Manage Engine Desktop Central for Windows device imaging & endpoint management.