S/4HANA Cloud ERP, sales order area• Advanced Intercompany Process• IAM• Integration with CO• Electronic Payments• Part-time tester (e.g., SPM processes, SSCUIs)

Cloud & Lifecycle Management - Service ManagementTicketing system in Service Provider CockpitAreas of expertise• Ticket processing• Queue determination, routing• Status management• Automated UI tests (START, SECATT)• Tools: ABAP OO, UI Designer, MDRS• ASE• Scrum Master (1/2017 - 12/2017)

AGS Service and Support Infrastructure• Enhance CRM service delivery processes• Improve Gateway services for activities• Convert case data into a PowerPoint presentation• Implement EU DP functionality• Integrate Read Access Logging tool into CRM transactions

• Customer Support for CRM Utilities; analyze customer issues and deliver corrections for- Quotation and Contract Management- BW integration for Quotation and Contract Management- Business Agreements• Customer Support for CRM Sales Topics until July 2011- Billing plan- Actions- Cancellation data- Sales contracts- Sales agreements- Text integration in transactions- Pricing integration in transactions- BRF integration in transactions- Product proposal in sales transactions- ATP integration in transactions• Internal workshops (IC WebClient UI, OneOrder architecture and features, sales processes)• Mentoring for new colleagues• Coaching for other development teams (IS-U CRM) on OneOrder related topics

• Development for CRM on Demand - Wave 1 & 3 (activities, cross-component topics)• Integration of product proposals into quotation and sales order (CRM 5.0 & 5.1)• Technical Lead and development of integration Business Rule Framework (BRF) into CRM 5.0• Design and development of adapter to transfer items to CRM Billing (3.0)• Specification, design, development and enhancement of billing plans in CRM (2.0C/3.0)• Expertise in CRM topics:- Billing plan- Actions- BRF integration- Payment cards in transactions- Appointments in transactions- Cancellation data- Sales contracts- Business agreement in transactions- Product proposal in sales transactions• Stabilizing pre-sales areas in IBD (actions, activities, appointments, customer fact sheet)• Mentoring new colleagues to improve quality of work• Coaching CRM customer project (UBB) in Newtown Square for six weeks• Maintenance for SD topics (until December 2000):- Billing plan- Invoice correction- Resource related billing- Sales orders and contracts in general- Internal training and workshops for Regional Support Germany and USA (Newtown Square)• Programming Languages: ABAP/4, ABAP OOProgramming Environment: SAP-GUI, PC-UI, BSP applications

Develop concepts, implement and support user dialogs and batch jobs off- and on-site for- Mechanical engineering- China production - Automobile supplier- Pharmaceuticals companies