• Provided high quality administrative support to aligned company director, line manager and colleagues• Built relationships with key clients to support retention and generate new business enquiries • Proactively undertake reviews of administrative processes/procedures in order to suggest and implement continuous improvements• Lead the Group Personal Pension portfolio Key achievements include:Building relationships• Gained customers trust by delivering on my promises, adapting communication approach and ensuring customers were kept informed at all times• Ownership of Group Pension portfolios, servicing each customer demand, obtaining information from associated pension providers and providing relevant information to customers• Mentored colleagues and shared knowledge to improve performance of teamGroup Pensions – Auto enrolment• Supported key companies in their auto-enrolment journey and worked closely with employers helping them to understand their auto-enrolment responsibilities• Introduced new operational processes internally and rolled out new systems and reporting tools externally• Successfully auto-enrolled 2 x largest group company schemes with over 400 employees each Administrative support• Personal development programme undertaken to increase knowledge of multiple products to enable better understanding of client portfolios • Researched clients portfolio information from existing providers and obtained online comparisons when required to support director client conversations to ensure best advice given• Processed online quotes and applications timely and accurately to meet compliant regulations

• Managed, motivated and developed multiple teams of up to 20 customer advisers • Built relationships with key customers including IFAs, customer relationship managers and companies• Provided solutions to daily queries including technical and product related issues• Challenged the team to improve productivity and shared best practice with the wider business to simplify processesKey achievements include:• Recruitment support within growing area• Performance management • Innovative solutions – internal - development of data capture tool to identify common issues within current process to address reoccurring failure • Innovative solutions – customer - provision of MI data• Change management - relocation of work, organising training and up skilling of new area

• Administered company pension schemes • Developed knowledge of all processes, became an expert in a number of specialist areas within the department• Build solid relationships with IFAs, customer relationship managers and companies - constantly delivering great customer serviceKey achievements include:• Lead trainer - Delivery of training program to new entrants on multiple business related tasks• Building relationships - took ownership of aligned accounts and gained trust of IFAs, customer relationship managers and companies by understanding the customers' requirements, business needs and delivering a high level of customer service • Winning new business - requested by IFAs and customer relationship managers to accompany on company visits, talked through the role of the team and the service we provide