Petra Schortinghuis

Petra Schortinghuis Email and Phone Number

(Route) Planner / Rooster Medewerker @ Starlet DC
holland, north brabant, netherlands
Petra Schortinghuis's Location
Egmond aan den Hoef, North Holland, Netherlands, Netherlands
Petra Schortinghuis's Contact Details

Petra Schortinghuis work email

Petra Schortinghuis personal email

n/a
About Petra Schortinghuis

Petra Schortinghuis is a (Route) Planner / Rooster Medewerker at Starlet DC. She possess expertise in call center, call centers, performance management, management, coaching and 10 more skills. Colleagues describe her as "I have had the pleasure of working with Petra at Convergys. During our time working together, I witnessed her immense humanity and people skills. She showed how much she cares about people, both those who work with her and for her. This, together with her mastery of the English language and clear communication skills, makes me want to recommend Petra to whoever is looking for a trully warm and caring professional who is there for the whole team. " and "I know Petra from InterContinental Hotels Groups, where Petra was responsible for the international reservation sales team. Petra is a mature & positive coach and team lead, who drives the performance of her team by continuous coaching and spreading the positive can-do mentatility in her team. Petra has advanced skills in cross-cultural communication and she is at her best in an international work environment."

Petra Schortinghuis's Current Company Details
Starlet DC

Starlet Dc

View
(Route) Planner / Rooster Medewerker
holland, north brabant, netherlands
Website:
starlet-dc.nl
Employees:
55
Petra Schortinghuis Work Experience Details
  • Starlet Dc
    (Route)Planner Starlet Dc
    Starlet Dc Aug 2024 - Present
    Netherlands
  • Wwz Academie
    Jaarprogramma Sociaal Domein Compleet
    Wwz Academie Feb 2023 - Present
  • Service Centrum Auteurs-En Naburige Rechten (Scan)
    Teamleider Front Office
    Service Centrum Auteurs-En Naburige Rechten (Scan) Jul 2019 - Oct 2022
    Hoofddorp, Provincie Noord-Holland, Nederland
    • De dagelijkse voortgang van de werkzaamheden binnen het team (zowel intern als extern) coördinerenen het kwaliteits- en kwantiteitsniveau van de werkzaamheden controleren.• Het uitvoeren van het personeelsbeleid, waaronder het voeren van evaluatie gesprekken met demedewerkers en het coachen, motiveren en stimuleren van de medewerkers.• De afdelingsmanager ondersteunen en adviseren, waaronder verbetervoorstellen doen voorprocedures, processen en kwaliteit.• Het aanspreekpunt zijn voor zowel interne als externe partijen.
  • Thomas Cook
    Supervisor Klantenservice
    Thomas Cook May 2018 - Jul 2019
    - Motiveren en inspireren van het team om de doelen te behalen en te verhogen - Coachen, ontwikkelen, Functioneringsgesprekken - Aanspreekpunt van intern en externe relaties - Traffic management taken - Optimaliseren van klant procesessen
  • Convergys
    Quality Supervisor
    Convergys Sep 2017 - May 2018
    Amsterdam En Omgeving, Nederland
    - Opstellen en uitvoeren van kwalitietsbeleid in samenwerking met Operations Afdelingen- Het bewaken van de Quality Assurance (monitoren van prestaties aan de hand van analysis)- Het opbouwen van sterke relaties (intern & extern klanten)- Coachen en ontwikkelen van het Quality Team- Functioneringsgesprekken bijhouden/voor te bereiden en uitvoeren
  • Tmg (Telegraaf Media Groep)
    Teammanagerlezerservice
    Tmg (Telegraaf Media Groep) Jun 2015 - Sep 2017
    Amsterdam En Omgeving, Nederland
    - De afdeling klaarstromen en begeleiden van verhuizing Alkmaar naar Amsterdam- Leidinggeven aan/en coachen van de afdeling Lezersservice HMC- Signaleren en oplossen van knelpunten en het pro-actief doen op voorstellen tot optimalisatie- Aanspreekpunt voor in-en externe contacten en klanten
  • Sanoma Media Netherlands
    Team Leader Customer Service
    Sanoma Media Netherlands Oct 2012 - Jul 2014
    Hoofddorp
    • Voeren van start-, functionerings- en beoordelingsgesprekken en daaruit gekomen afspraken en acties monitoren en begeleiden; • Bewaken van de operationele resultaten om de overeengekomen afspraken met de opdrachtgever te waarborgen; • Coachen van de medewerkers met betrekking tot technische kennis en systeemvaardigheden alsmede het coachen op gespreksvaardigheden en klanttevredenheid en Sales.
  • Vnu Media
    Team Leader Customer Manager
    Vnu Media Jul 2011 - Jul 2012
    - Het opzetten van een nieuw klantenservice afdeling van 6 medewerkers.- Leidinggeven aan en coachen van een groep medewerkers- Signaleren en oplossen van knelpunten en het pro-actief doen op voorstellen tot optimalisatie- Het bijhouden van trends in klantwensen en –behoeften- Aanspreekpunt voor in-en externe contacten en klanten- Zorgen voor een optimaal klanttevredenheid van onze customers
  • Ihg (Intercontinental Hotels Group)
    Team Manager - Call Center
    Ihg (Intercontinental Hotels Group) Jan 1998 - Dec 2009
    - Providing leadership and development to a team of multi-national Reservation Sales Agents.- Implementing performance management and quality control processes and procedures.- Hiring, driving work behaviours and results of every team-member.- Communicating all organizational and business information to each team-member.- Manager on Duty
  • Intercontinental Hotels Group
    Supervisor Priority Club Service Centre (Loyalty Program)
    Intercontinental Hotels Group 2001 - 2003
    To coordinate and facilitate the daily operations of the department and development of staff. Facilitating the service centre with staff (recruitment), development tools, daily coaching and problem solving, Making sure that operational needs such as computer systems, work procedures and performance standards are carried out.Sickness & vacation management with the aim to provide the highest level of customer service and to develop the potential of the team. Providing the team with a clear sense of direction regarding forecasting, planning and reporting. Conducting performance management and completing review forms to each team member

Petra Schortinghuis Skills

Call Center Call Centers Performance Management Management Coaching Customer Service Change Management Leadership Teamwork Customer Satisfaction Dutch Social Media Training Team Leadership People Management

Frequently Asked Questions about Petra Schortinghuis

What company does Petra Schortinghuis work for?

Petra Schortinghuis works for Starlet Dc

What is Petra Schortinghuis's role at the current company?

Petra Schortinghuis's current role is (Route) Planner / Rooster Medewerker.

What is Petra Schortinghuis's email address?

Petra Schortinghuis's email address is sc****@****iggo.nl

What skills is Petra Schortinghuis known for?

Petra Schortinghuis has skills like Call Center, Call Centers, Performance Management, Management, Coaching, Customer Service, Change Management, Leadership, Teamwork, Customer Satisfaction, Dutch, Social Media.

Who are Petra Schortinghuis's colleagues?

Petra Schortinghuis's colleagues are Marianne Van Eekelen, Anne-Marie Brinkman, Karin Den Heijer, Monica Godijn, Giovanni Bakker, Jacqueline Hoedjes, Lysanne Wagenaar.

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