Petra Chavez Email & Phone Number

Denver, Co, Us

Quality Assurance Supervisor12/2015 - CurrentOversight of processes and procedures that ensure fiscal and program integrityfoster strategic planning that is conducive to meeting/exceeding required performance measuresManage day to day logistics inclusive of customer interaction, ensuring compliance in program expenditures, collaboration with internal/external partnersDevelop/strengthen collaborative efforts across AD Works! programsContinuous review of internal processes to ensure effective and efficient procedures and method of service delivery. Areas of focus include: develop/refine desk aids, staff training,file auditing, case management procedures,internal and external program collaborationCollaborate with other state and county workforce professionals on a monthly basis on modifications and enhancements of the statewide database that is used to report on customer service delivery and federal reportingDevelop strategies that will align across agency and mandatory partnerships as prescribed within the Federal Workforce Innovation and Opportunity Act (WIOA)Coach/mentor direct reports via current organizational practices of the OZ Principle and in direct alignment of the AD Works! Vision and MissionProvide consistent/regular feedback to direct reports regarding their work performance and encourage professional development9/ 2014-12/ 2015- WIA Adult and Dislocated Worker Program SupervisorDirect oversight of 8 WIA case managersOversight of WIA Adult/Dislocated worker budget that ranged from 1 to 3 million in revenueReviewed and developed program for relevancy and responsiveness to local economic dynamics Responsible for the interviewing, hiring and onboarding of new staffCollaborated with business and training vendors to develop training programs Engage in collaborative communications across ADW! partners to leverage funds thereby extending the life of funding streams

Denver, Colorado

Workforce Development ProgramsRapid Response UnitLayoff Transition Unit

Developed a resume writing workshop for monolingual Spanish speaking clients.Provided one to one counseling in various areas of job search, resume critique, labor market industry, and career counseling.Case manager for the Trade Adjustment Act; a program that serves individuals who have lost their job as a result of it being sent overseas.Represented Colorado State Employees on the Employee Advisory Council.Supported the Business Services Unit in discussing workforce center services with employers and setting up mini job fairs.

Supported the education/management staff in many different administrative needs.Assisted with teaching the Nature/Sciences unit for girls 6-10 years of age.Managed the Access database utilized for membership tracking and invoicing.Responsible for ensuring an adequate supply of snacks/refreshments for daily activities.