- Build business requirements documents into operations project plans to meet the goal of allowing Microsoft Nonprofit customers to onboard to the service and add services as needed. - Manage intake of new Change Requests and ensure that all engineering and operations requirements are captured to allow for smooth introduction to the field- Maintain precise project documentation to ensure clarity of goals, status, and deliverables

Rotating roles within the Delivery Station, which is a facility that is accountable for processing of orders that are packaged for a customer order and ensuring they are sorted for final delivery.This seasonal role including unloading, diverting, picking (pick to buffer) and stowing as needed to meet facility throughput needs.At peak times, our shift handled over 10K packages per hour.Some experience with Problem Solve, where packages that did not pass initial sorting or were returned were assessed, checked for damages, and determine whether they can be restocked or returned to the supplier.

Guide, coach and unblock our field to deliver their customers’ business outcomes leveraging their investments in Microsoft by focusing on M365 and Teams consumption with focus on strategic workloads.

• Part of multi-function team that transitioned our employees to Microsoft Teams through feature and ring validation, launch and driving adoption of end-to-end voice & chat capabilities. • Accountable for client experience, mobility, and Mac. Approximately 200k users upgraded to Teams in FY19.• Iterative improvements in Exchange service – venture integration onboarding and support, security and compliance resilience, introduction of product updates

Liasing with Service Operations, Service Management, Engineering, and virtual team members across the Skype/Lync organisation, to help ensure that the Skype/Lync existing customer environments are current, and new customers’ Skype/Lync environments are deployed in a timely manner.The main focus entails managing all aspects of customer deployments, integration, and migrations for all of the Lync environments for Lync Online Dedicated customers.

Liasing with Service Operations, Service Management, Engineering, and virtual team members across the Skype/Lync organisation, to help ensure that the Skype/Lync existing customer environments are current, and new customers’ Skype/Lync environments are deployed in a timely manner.The main focus entails managing all aspects of customer deployments, integration, and migrations for all of the Lync environments for Lync Online Dedicated customers.

Responsible for the delivery LTE product validation for a US Tier one carrier by coordinating activities of ALU Technology Introduction and Support test team.• Managed customer interface in support of LTE product introduction and acceptance tests at a US Tier one operator test facility, followed by controlled introduction to the production network, covering access (RAN), core and Element Management (EMS) elements of the ALU solution.• Principle interface between the customer, development, and other internal/external partners participating in LTE solution delivery from lab introduction to General Availability (GA) milestones.• Ensured technical and operational requirements in place before test execution: entry / exit criteria are defined, fulfilled and communicated, agree High Level Test Plan, Detailed Test Plan, and secure test logistics• Act as an advocate for the customer to ensure issues are resolved with the correct priority within the development organisation.

• Generate detailed analysis of wireless products and solutions with recommendations of vendor products based on customer requirements for Greenfield and in-service environments• Provide training to customers on use, management and maintenance of WiMAX 802.16 devices/solutions.• Assess service processes of in-service multi-vendor networks and implement recommendations• Advise on best practices of in-service customers to leverage incumbent technology and processes with WiMAX.