Petra Yvonne Montes Email & Phone Number

Mississauga, Ontario, Canada

Managed a diverse application portfolio, including CRM, work order management, service/parts/machine quoting, ERP, mobile apps, and third-party integrations.Collaborated with external customers, understanding the business value and the pains, eliciting business needs, leading discovery workshops, and defining scope of work for application enhancements. Supported the clients throuoght the implementation phases with mid-point demo, updates and acceptance of changes.Worked closely with architecture, product consultants, and engineering teams to identify root causes, prioritize valuable features, and ensure efficient solutions.Supported the development of customer software solutions for the heavy machinery industry, defining epics and user stories in JIRA, in an Agile environment, and providing direction to the implementation teams from development start to go-livePresented proposals and reports to external clients and internal leadership

Led a large project involving the migration of Oracle, spanning various areas of business, including marketing, loyalty, retail, call center, mobile, billing, and accounting.Redesigned business processes and product offerings, translating business requirements into system requirements, and mapping data for migration.Facilitated UAT testing with business stakeholders to ensure successful project delivery

Toronto, Canada Area

Participated in building the PCI DSS program for the bank's Information Security team.Conducted assessments of applications in scope and monitored applications for regulatory security standards compliance.Engaged vendors of SaaS applications and audited their PCI-DSS certifications.Conducted a gap analysis of physical security requirements for PCI at bank branches.

Toronto, Canada Area

Lead BA/BSA in many integration projects with vendors, for credit card solutions, such as Paymentech, AMEXLead BA/BSA for customer offer management solutions for dealer, agent and customer facing B2B applications (desktop and mobile) in both Agile and Waterfall methodologies.

Mississauga

Worked closely with the business and IT stakeholders in a large initiative for ATM cash and cheque reconciliation, suspense accounts, treasuries, movement of cash flow.As a BA/BSA have identified the business processes, current state and future state, detailed application requirements and reporting needs

Brampton

As part of the implementation team for the PCI Compliance Program for Rogers, I worked with large teams of vendors and internal stakeholders, auditors, business stakeholders, implementers (infrastructure, developers, testers) on the implementation of the PCI requirements. The program had an impact on all areas of business areas within Rogers, for example Call Centers, Retail, Fraud management, e-store, Corporate Investigation (RCMP, anti fraud and anti-money laundering), Credit operations

Worked with large numbers of stakeholders; projects spanning over multiple departments within GTAA. Examples of projects I was involved as lead BA/BSA: • Toronto Pearson YYZ Mobile App• TorontoPearson.com website and mobile website enhancements• Online courses and certification testing website for the emergency services department (SaaS solution)• US Customs Security, Passenger and Baggage processing• Migration and upgrade to cloud hosting of TorontoPearson.com website from in-house hosting• Departmental technical roadmaps• Business Intelligence solutions (OBIEE)

• Worked with stakeholders at various level of leadership and various LOBs: Tax, Audit, Consulting, Risk and Compliance, HR (ERP system, downward and upward evaluations, compensation systems)• Lead projects involving offshore and local teams and managed requirements from elicitation to implementation• Assisted in post-production application evaluation and support to ensure stakeholders satisfaction with end productProject portfolio- Federal and regional electronic tax filing for partners- Event registrations for internal and external clients (credit card processing)- ERP, CRM systems- Solutions for credit card payments, internal portal, mobile applications

Product Management

Certified Scrum Master, Agile Methodology

Certified Business Analyst Professional (Cbap)

Business Analysis Certificate

Bachelor, Mathematics, Computer Science