Petr Haze Email & Phone Number

Prague, Czechia

Prague, Czechia

Prague, Czechia

Product owner of Odoo, a business management system used in 80+ BTL business branches all over the world.

Prague, The Capital, Czech Republic

Providing expert advice to small and medium-sized companies and implementation of business related ICT solutions with focus on utilizing web and software tools that help my clients to run their businesses more effeciently and successfully.1. Business consultinga) Analyses (market, customer, product portfolio, internal processes)b) Planning (business development plan, marketing plan, product plan, change mgmt plan)c) Management (plans and processes implementation, project mgmt, tendering process, loyalty and retention programs, CRM, ECM, DMS, reorganization, interim mgmt)2. CMS and CRM solutionsa) Web solutions design and implementationb) CRM and workflow implementation

Prague, Czechia

Commercial Mass Market Division CZ↳ Omnichannel Tribe Mass Market (08/2022 - 01/2023)↳ Customer Operations Mass Market (05/2019 - 07/2022)11/2021 - 07/2022: 0.8/1 of working time dedicated to transformation (lean) activities-> Technical Help Desk, Unified product catalog, Knowledge Base, Service requests, Customer notifications10/2020 - 10/2021: 0.5/1 of working time dedicated to Back Office transformation activities - IT systems workstream-> Delivered savings 3+ FTE to Back Office and Customer services by optimizing latencies and ergonomics of Siebel CRMSince 05/2019: Development and management of Back Office applications and related processes-> Customer notification applications, Incident management and problem management processes, Business transaction systems KPIs (availability, performance, stability)

Prague, The Capital, Czech Republic

eBusiness strategy development, identification of new growth opportunities, development and management of professional information products and services (research, advise and compliance tools, professional communities), transformation of print to online business, evaluation of glocalization opportunities.1. Development and management of digital products and servicesa) Product strategy development and implementation (market, competitor and customer analyses, new opportunities identification, definition of products for target market segments, roadmaps, revenues and costs plans, ROI, financial and HR resources)b) Web and software apps development (management of internal and external IT teams, IT services supplier selection and contracting, assigning development to IT teams, project management)2. P&L managementa) Achieving revenues and profit margins (approx. 15 products/services)b) Web/SW development investmentsc) Go-to-market strategy

Hlavní Město Praha, Česká Republika

Marketing plan development (subscription and one-off products) and execution of planned activities, e-commerce and web site development and management, corporate identity and communications, CRM and one-to-one strategy implementation, customer/market segmentation and churn management.