PGC works in two areas:-Training for other companies on a freelance basis, and-Consulting & Training of workshops as PGC The post-workshop feedback from management and delegates alike has been positive time all the time and has shown transfer and improvement of skills in the workplace.

Cybele training programmes:Our effective training courses are designed to inspire, engage and motivate both individuals and teams to achieve greater performance. Past delegates often describe our courses as fun too which makes for a winning combination.Cybele specialises in:-Management and Leadership Development Programmes-Business Skills-Sales-Customer Service-Executive Coaching-Recruitment and Retentionhttps://www.cybele.uk.com/training

An inspired and driven consultant who consults and contract with companies on facilitation/training and/or assessments of specific training programs to help companies improve job skills of their manpower. This in turn leads to higher productivity and increased motivation. -Wealth Management Level 4&5 Learnerships through One-2-One Consultants.-Evaluated training materials prepared by other instructors.-Conducted new employee orientation and training to foster positive attitude toward organisational objectives.-Facilitated and assessed qualifications for Metropolitan Life: Wealth Management NOF 4 & 5 (2006-2009). My success rate with both examinations and POE's was 100% on these qualifications.-Contracted with Old Mutual Business School to train and assess their soft skills programs through the Service Seta (NQF LEVEL 4 & 5). This included Presentation Skills, Business Writing Skills, Customer Service, Time Management, Conflict Handling and Call Centre training.-Trained account executives on Marketing, Sales and Key Account Management.-Contracted with PSG Konsult and Milpark Business School as Trainer and Assessor for various qualifications and Unit Standards through Inseta (NQF level 4 & 5).-Wrote various workshops for PSG Konsult and some other companies as requested. Material is personalized for specific companies.-Developed training manual for new staff to ease transition for new employees.

Feedback from delegates has constantly ranged in the 90%, that includes VILT training. People Management and LeadershipSupervisory Skills for Team LeadersProject Management FundamentalsKey Account Management & Sales FundamentalsSales AcceleratorConflict ManagementStress Solutions @ WorkBusiness Image & Corporate EtiquetteEmotional IntelligencePerformance Management SkillsPresentation SkillsService ExcellenceQuality Customer ServiceTelephone ExcellenceCustomer Service for Call Centre AgentsTime ManagementFinance for Non-Financial Managers

Consultation with companies and training on:-Frontline Excellence-Professional Selling Skills-Peer Training

This Johannesburg based company approached Petri to develop workshops on subjects as required. These workshops were then trained for clients of Peniel. These ranged from clients in Johannesburg, Cape Town and Windhoek, Namibia. The workshops that have been developed and trained on various occasions are:-Job Analysis, Job Description and Job Evaluation -Presentation Skills

I was responsible for the training and assessments of Metropolitan Life Brokers on a 1 year Wealth Management Qualification (NQF Level 4).Petri was responsible for the training and assessments of Metropolitan Life Broker Consultants on their 1 year Wealth Management Qualification (NQF Level 5) Petri was also responsible for the training and assessments of:-Doves, -AVBOB, and-CCI enrolled students on a 1 year Wealth Management Qualification (NQF Level 5).Reported to Full Circle and Inseta.

Facilitation of Customer Service Management (W&R Seta), and Customer Servicetraining to centre management and service provider staff in Shopping Malls for OldMutual Investment Group Properties. My regions of responsibility were MenlynShopping Centre (Pretoria), Riverside Mall (Nelspruit) and Cavendish Shopping Centre (Cape Town).This included needs analysis, training, coaching and mentoring. Offered customised training programs to help employees maintain and improve job skills.Trained management on marketing, sales, customer service and product lines.Event Organiser for the monthly customer service recognition awards.Developed new process for employee evaluation which resulted in markedperformance improvements.Outstanding results achieved: Customer satisfaction, employee work satisfaction improved and overall feedback from customers showed remarkable positivity.

All Management activities of the hotel.

Training of new recruits, Managing the Front-Desk of the hotel.

Analyzed allocated divisions' training needs and developed new training programs based on the analysis.Planned and led training programs on management and staff development.This training included soft skills as well as Old Mutual products as it related to the various divisions.Offered specific training programs to help employees improve their skills to deliver on their KPA's.Delivered training material to a diverse audience of both blue and white-collar professionals.Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programs.Organised the annual competition and judging of the Customer Care Recognition Awards for Old Mutual.

I was responsible for skills development and product training for Sales Representativesof Old Mutual. This training focused mainly on Selling Skills and the products of OldMutual as well as on the legislative environment at the time.Participated in organising of various incentive programs and contests designed tosupport achievement of production goals. Development of the 6 monthly tests that were written by the Sales Reps onproducts and legislative environment.

National Training and Development Consultant in charge of the training needs of Afrikaans Broker Consultants Nationally for Old Mutual. Conducted new employee orientation to foster positive attitude toward organizationalobjectives.Created effective training course objectives, course content and all materials.Planned, developed and facilitated the development of Broker Consultant Skills in every aspect of their Sales and Service delivery.Mentored team members to succeed and advance within their department and company.Developed the 6 monthly Broker Consultant Exams that were to be written by the Broker Consultants on products, competitive products and legal aspect related to insurance. Third Party Selling, Presentation Skills, Social Style, Versatility Builder, Self Management, Performance Management and Broker Consultant School

Third Party Marketing oif Old Mutual to BrokersKey Account Management

Marketing & Selling Insurance Products of Old Mutual.

Developed interesting course plans to meet academic, intellectual and social needs ofstudents.Developed and implemented interesting and interactive learning mediums to increasestudent understanding of course materials.Developed critical thinking skills and discussion in grade 7 in English and Geography.Combined discipline plan with effective measures and various lesson plans to increaseconcentration, participation, and progress student accountability.