Petrina Leow Email & Phone Number

• Building the Citizenship Disbursement Systems (CDS) to digitalize the process of government payouts to citizens: GST Vouchers (GSTV), Assurance Package (AP), Majulah Package (MP), Silver Support Scheme (SSS), Workforce.
• Specialize in crafting user-centered design solutions that drive customer satisfaction and business outcomes within the context of Agile teams
• Lead planning and implementation of user research strategies
• Create user journey maps, service blueprints, and design workshops
• Collaborate closely with product owners to identify research topics and meet user requirements
• Work alongside developers to ensure technically feasible and high-quality design solutions

Singapore

• Support in end to end visitor journey mapping, design POC and pilot
• Worked with UXUI designers to understand user needs, industry benchmark, best in-class examples to refine and validate the user flows
• Through design thinking and iteration, delivered proof of concepts to enhance visitor experience
• Help to coordinate internal and external parties for user testing and workshops.
• Support internal UX knowledge sharing
• Help to consolidate and share latest UX trends and learnings

Singapore

• Conduct Miniature Garden Workshops
• F&B operations at ThePlantStory Garden Cafe
• Ensure well-being and survival of plants in the Garden and Terrariums
• Respond to customer bookings and enquiries via email or phone
• Settle inventory and logistics of supplies

Singapore

• Market Research (retail and visual merchandising)
• Brand Strategy development
• User Experience Design exploration
• Conceptual Design (sketching)
• Graphic Design of our retail look (graphic assets of menus, packaging, freezer decals)

Singapore

• Draft wedding concept proposals
• Design wedding stationery (invitation cards, displays, photo border templates, menu cards)
• Photoshop artist's impressions of setup and layout
• Site visits
• Actual day setup and coordination