Petrina Leow Email & Phone Number

Building the Citizenship Disbursement Systems (CDS) to digitalize the process of government payouts to citizens: GST Vouchers (GSTV), Assurance Package (AP), Majulah Package (MP), Silver Support Scheme (SSS), Workforce Income Supplement Scheme (WIS)• Specialize in crafting user-centered design solutions that drive customer satisfaction and business outcomes within the context of Agile teams• Lead planning and implementation of user research strategies• Create user journey maps, service blueprints, and design workshops• Collaborate closely with product owners to identify research topics and meet user requirements• Work alongside developers to ensure technically feasible and high-quality design solutions• Participate in Agile ceremonies such as sprint planning, retrospectives, and stand-ups to ensure efficient project delivery

Singapore

• Support in end to end visitor journey mapping, design POC and pilot• Worked with UXUI designers to understand user needs, industry benchmark, best in-class examples to refine and validate the user flows• Through design thinking and iteration, delivered proof of concepts to enhance visitor experience• Help to coordinate internal and external parties for user testing and workshops.• Support internal UX knowledge sharing• Help to consolidate and share latest UX trends and learnings

Singapore

• Conduct Miniature Garden Workshops• F&B operations at ThePlantStory Garden Cafe• Ensure well-being and survival of plants in the Garden and Terrariums• Respond to customer bookings and enquiries via email or phone• Settle inventory and logistics of supplies

Singapore

• Market Research (retail and visual merchandising)• Brand Strategy development• User Experience Design exploration• Conceptual Design (sketching)• Graphic Design of our retail look (graphic assets of menus, packaging, freezer decals)

Singapore

• Draft wedding concept proposals• Design wedding stationery (invitation cards, displays, photo border templates, menu cards)• Photoshop artist's impressions of setup and layout• Site visits • Actual day setup and coordination