• Business operations, customer service, and analysis professional with 10+ years of experience on customer service management as well as hands-on delivery • Strong commercial acumen with previous P&L responsibility and confident interpreting financial information and to draw insights and actions plans• Proven ability to lead and manage a team to establish exceptional levels of service• Strong communications and stakeholder management skills, worked with various different stakeholders at all levels of seniority and areas of expertise• Market analysis and consulting background – ability to research trends / concepts / case studies / competitors and to handle and analyse large and complex data sets