Carla B. Email & Phone Number

As a Solution Engineer, I am the team spokesperson, playing a pivotal role in disseminating crucial information to team members, providing regular updates on processes, and adeptly handling escalations. My responsibilities extend to one-on-one process training and on-boarding, ensuring team members are well-versed in our workflows.I excel in client engagement, actively participating in meetings, responding to client requests, facilitating exchanges, and providing regular updates. Meticulously managing a comprehensive list of open items, I ensure timely resolution and uphold client satisfaction. My commitment to understanding and addressing client needs contributes to the overall success of our projects.

My task in the automotive connected supply chain project I am staffed on:*Monitoring across the entire supply chain from transport order to delivery*Continuous time window control of incoming material flows*Operating & overseeing the control tower of inbound goods of all clients plants supported by Service Now*Leading partner management calls with the involved parties (suppliers, forwarders & client)

Frankfurt Am Main, Hesse, Germany

*Founded and led TEDxFrankfurt, managing multi-disciplinary talks for 600+ attendees*Curated innovative ideas and orchestrated speaker line-ups to shape impactful programs*Spearheaded a 10+ member team for seamless execution of both in-person and virtual events*Orchestrated the strategy, content, and growth of communication channels (Instagram, LinkedIn, YouTube, Facebook)*Successfully negotiated and expanded partnerships to enhance event impact*Demonstrated expertise in budgeting/budget constrains*Overseeing photo/video production of the TEDx talks

Frankfurt, Hesse, Germany

*Maintained a database of approved suppliers like Global Distribution System (Amadeus, Sabre, etc.), transportation, accommodations & IT tools*Launch and on-boarding of suppliers into the network*Managed marketing plans and execute digital marketing activities*Global & strategic sourcing of suppliers, *Evaluated proposals and contract negotiation of existing suppliers and new comers*Issues invoices and maintenance of budget*Conducting virtual webinars, 1:1 preparation calls and being their first point of contact *Ran product meetings / reviews*Coordinated launch of new suppliers, products and services with marketing team

Frankfurt Am Main, Hesse, Germany

Main focus of my tasks:*Developed sales & marketing strategies for products & programmes, IT platforms*Summarized complex situations and steered clear key messages to the sales team*Implemented & developed new markets, create commercial models, set key success metrics*Development of training materials for internal and external (sales team and travel agencies)*Built product roadmaps & commercial overviews*Performed quality assurance checks for globally based travel agencies using CRM & managed loyalty program with cash bonuses *Wrote product requirement documents and facts sheets*Acted as direct interface connection to departments like: Sales, Controlling, Corporate and IT

Frankfurt Am Main, Hesse, Germany

*Planning, implementation and responsibility for trade fair appearances*Research & briefing of keynote speakers for diverse event formats*Managed administrative logistics of event planning & set up locationsSupported senior leadership by developing presentations, status reports on activities related to the network, quality performance and trends*Social Media- and Community-Management*Creating a social media content plan & managing the social media feeds*Coordinated photographer, videographer pre-/during-/ post event*Lead & got shortlisted in the TOP 10 of the “Medium-Sized Enterprises” category by Charter of Diversity through the "Diversity Challenge 2019"

Frankfurt Am Main, Hesse, Germany

My main focus is to ensure the quality and correct usage of a global brand.To give a breakdown of my tasks:*Development and launch of a global quality control (CQM)*Implementation of a new database of quality data from LCC travel agencies*86% increase in quality of travel agents through continuous monitoring and advice*Contract negotiation and introduction of a customer questionnaire tool (Netigate)*Production, preparation and evaluation of statistics, reports and market analyzes*Execution of LCCI customer, product and event questionnaires*Management and co-responsibility of CQM Cash Bonus Budgets*Complaint management - exchange between area management, key account management and LCC travel agency partner

Frankfurt Am Main, Hesse, Germany

*Development and introduction of a global training offer with a comprehensive overview of the Lufthansa City Center concept with its products and services*Implementation of training courses and workshops on the topic: franchise concept, diversity, sustainability and branding

Frankfurt Am Main, Hesse, Germany

Between 2016 - 2018 I joined the key account management team, described as area / regional manager of travel agencies in Romania and Moldova. My tasks focused here to estabilsh a good relationship, be the first contact person in any situation the travel agencies needed support and maintaining telephone and personal support for them covering topics from products and services, event registration, market related trends and changes. This role gave me insight into the travel agencies work flows and challenges. I enjoyed every interaction with each one of them and I managed to improve the communication and satisfaction. Looking into my future though I couldn't pictures myself continuing in this role, so I refocused my attention to the quality tasks and step away from this journey.

Frankfurt Am Main, Hesse, Germany

*Event organisation (pre&post)*Collaborated with suppliers and partners*Prepared marketing activities*On site support*Created articles for newsletter and magazine*Procured video material for the events*Designed and implemented an event blog *Coordinated schedules and lists of attendees *Established and evaluated event surveys

Master’S Degree, Tourism And Travel Management

Activities and Societies: Case Studies China and Brazil Eventmanagement, Destinationmanagement & Tour operators

Bachelor’S Degree, Domestic And International Economy Of Tourism

High School